Bluebird by American Express Customer Service Issues

I returned Christmas gifts to Walmart and they mentioned refunding the money back to my card. They informed me it might take 3 to 5 days, which I accepted. However, it's been a week since then, and today is December 14th. The refund is marked as "Hold for review," causing distress as my kids and I are facing financial difficulties without access to the funds held on my card.

I accidentally dropped my card, and thankfully, my cousin found it. I checked my balance, and it showed $39, but I know there should have been $[redacted] last week. I urgently need my funds returned as the holidays are approaching, and every dollar counts for me. I hope to have this resolved promptly by having the missing money credited back to my card. Previously, I experienced someone taking money from me, and I just wish to keep what is rightfully mine for a change.

I recently made a reservation using my card on experian.com for a hotel, but upon arrival, the condition was extremely disappointing. The room was dirty with white stains on the blankets, marijuana remnants on the floor, a pervasive smell of marijuana, and ash scattered throughout. When I requested to switch rooms due to the unsatisfactory state of the one provided, the front desk staff stated that it was the only option available. Feeling uncomfortable with the accommodation and the security of the room due to a faulty door, I decided to cancel the reservation despite only being there for 15 minutes without bringing in our belongings. The website's portrayal of the hotel did not match the reality I experienced, and I encountered issues when trying to obtain a refund. Additionally, as we left, we were stopped by the police due to the location's reputation as a drug-heavy area.

I've been unable to use my card all morning due to ongoing maintenance. I urgently need to make purchases, so I hope the maintenance will be completed promptly. It would have been helpful to receive an email or notification about this maintenance in advance so I could have prepared by withdrawing cash last night. I am trying to remain patient, but the wait has been frustrating. I am eager to access my funds. Thank you.

Bluebird has been offline and inaccessible through the app or web browser, preventing me from making purchases or using ATMs. Despite customer service initially stating that the issue would be resolved in 3 hours due to a computer update at 6 a.m., it is now 2 p.m. and there is no progress. Phone calls to customer service result in being hung up on. The website mentions card usability, but in reality, neither online services nor card transactions are functional. The lack of assistance is frustrating, and it appears to be a widespread problem affecting many users.

I recently had my wallet stolen, which contained my ID, social security card, and debit cards. Since being released from jail on September 7th, I have discovered that my email addresses and passwords for all my accounts have been changed. A notification from you to my girlfriend's email brought this to my attention, and upon checking my other email account, I have observed further unauthorized changes and new account openings. Kindly contact me at your earliest convenience so we can address this issue promptly.

I'm confused and worried about my account being suspended without any explanation during the holiday season. There is money in it that my family needs, and it's a prepaid Bluebird and American Express account. I've tried reaching out to customer service via email, but they haven't been forthcoming with details. I urgently require clarification as all my funds are tied to this account.

On December 20, [redacted], my card was unexpectedly declined, causing inconvenience as I couldn't make purchases or access my account. I recall AMEX previously issuing a $50 credit for a similar situation. I kindly request a similar gesture to compensate for the inconvenience faced. This resolution would greatly assist in restoring my trust in AMEX and its services.

I recently received a call from a representative at American Express Blue Bird named Shanika Maleef. She mentioned that my account was locked due to an outstanding balance and gave me 30 days to resolve it. After she claimed to have unlocked my account, I received an email instructing me to unlock it. Unfortunately, when I attempted to do so, I was informed that my account had been permanently locked. I am hoping to regain access to my account as mentioned in the email in order to address this matter promptly.

I made a purchase online, and although my card showed the transaction as complete, the store had no record of my order. The following day, I made a second purchase which was successful, but again, money was deducted from my account. The store confirmed that only the second order was processed. I need Bluebird to refund the money for the first transaction that didn't result in an order being placed, as my card was charged without any purchase being made.

I have an American Express Bluebird card with $70 loaded onto it. I made various purchases recently - Product One from Amazon, Product Two, and Product Three from eBay, without any issues. However, when I tried to buy Product Four from Wish, a problem occurred with the card preventing the payment. Upon checking my purchase history and funds on Bluebird.com, I noticed that Product One is on hold for the past 3 days. Even though Product One from Amazon has been paid for and is in transit, my card seems to be stuck. I need help resolving this as soon as possible before I consider withdrawing all funds from an ATM and leaving negative reviews. I value any assistance. Thank you.

I contacted today, February 12, [redacted], regarding an issue with my Bluebird account. The account displays withdrawals and cleared transactions. I use bill pay for my bills with Blue Bird. I made payments to Spectrum (Bright House) as follows: $50 on December 30, $50 on January 7, and $60 on January 30. I believed my account was current, but received a call today stating it's overdue and my WiFi may be disconnected. I was abruptly disconnected by one representative, then placed on hold by another who later had a poor connection and advised me to call back. Lost Dutchman claims they didn't receive payments of $10 on 01/02 and 01/30. I seek a resolution as the funds are no longer in my account, and both Spectrum (Bright House) and Lost Dutchman are missing payments owed to them.

Today while trying to use my Bluebird card at work, I discovered it was declined. I then tried to use it at an ATM without success. After calling customer service, I was shocked to learn that my account had been permanently suspended without any warning. This account holds my entire paycheck, and now I have no access to my funds. I am at a loss as to why my account was suspended as I have been a loyal user for 4 years with no previous issues. I rely on this account for my daily expenses, such as gas for work and feeding my family, and I am now left in a difficult situation. I urge Bluebird to reconsider this decision as it has put me in a difficult position through no fault of my own.

I rely on direct deposit through my employer, but this week I had trouble accessing my Bluebird account. Despite knowing my password was correct, I was unable to log in and change it. After a two-hour hold with Bluebird, I had to give up late at night. The next day, I learned there was a restriction on my account due to an old card reported missing three years ago being used. The fraud department assured me this wouldn't impact incoming deposits, but unfortunately, it did. After not receiving my $[redacted].55 deposit, I contacted Bluebird again. Following another long wait, a customer service representative confirmed the transaction was rejected during the account restriction. They advised me to contact the company that sent the payment. Even though the payment hasn't bounced back to them, it hasn’t shown up in my account either. I urgently need this money for vital expenses, especially during the current lockdown. I made responsible reports when my old card was lost, and I have used the new one without problems. I’m frustrated by the lack of communication from Bluebird and the difficulty in reaching them now. Your assistance in resolving this issue is greatly appreciated.

I have an American Express Bluebird account. Last Friday, my card got permanently suspended for an unknown reason. My account was in good standing, and I couldn't understand why this happened. I called customer service, but a recording informed me that my account was permanently suspended, and that I would receive an email. It's now Wednesday, 4/1/20, and I still haven't received any email. I'm worried about the money left in my account from my Social Security deposit. This situation is distressing, especially during these trying times. I wish I had been informed about any issues before the account was closed. This is not good business practice. Please assist me in resolving this matter. Thank you.

I am unable to access my account due to it being locked. It would be helpful if Bluebird offered an online chat option to reach a customer service representative. Currently, when I try to log in online or via the app, a message appears stating that my account is locked and instructs me to call customer service. This issue arose because I mistakenly entered the wrong PIN number while attempting to transfer funds, as I confused it with the PIN from another one of my cards. By the time I realized the error, I had already locked myself out of the account. I have been on hold for over 55 minutes without a resolution. All I require is for my account to be unlocked promptly so that I can access my funds. Thank you.

I am experiencing problems logging into my account. Despite numerous attempts to call, I have not been able to reach anyone. My account is under the name Jason Walker with the last four digits of the social security number being [redacted]. There is a balance of approximately $7 in the account that I am trying to utilize. Due to challenges using my debit card online currently, I prefer to use my bluebird Card for shopping. I have been depositing funds into my bluebird account using my personal debit card, which ends in [redacted]. I kindly request assistance in promptly resolving this matter so I can regain access to my account. Please contact me via email at [redacted]

I use my Bluebird app daily and unfortunately, my username and password are not being saved, so I have to manually enter them each time. My username is yellbaja65 and my password is S******09. Recently, due to the temporary closure of my workplace because of the coronavirus, I needed to transfer money from my linked debit card to my Bluebird account. At around 1:30 am, I transferred $40 successfully, but when I tried to add $[redacted] more an hour later, I received an error message asking me to try again later. Since then, I have been unable to log in to my account. Despite repeated attempts on both the Bluebird app and website, I keep getting a message saying my ID or password does not match. I urgently need help to regain access to my account as it is crucial that I can get in by the end of today, Saturday, April 11th.

I have lost my main Bluebird American Express card, which is linked to my unemployment account. I am currently locked out of both my online unemployment account and my Bluebird account. I have a second card for my son, but when I try to use his card number to unlock my account, it does not work. Even when I enter my Social Security number, the system cannot locate my information. My unemployment funds are set to be deposited into my account, and due to COVID-19, I have been unable to reach anyone for the past three weeks to resolve this issue. To add to the urgency, I am currently 8 months pregnant and desperately need assistance. I am attempting to access my Bluebird account and request a new card as soon as possible. I am currently on hold with Bluebird but have been unable to reach anyone for help. If there is any way to expedite assistance, please help me as soon as possible. Thank you.

I haven't used my American Express Serve card in over a year. I received an email about my stimulus check, which was sent to my American Express Serve card. I found the card but am currently locked out of my account. Unfortunately, I no longer have access to the email address associated with my account or the phone number linked to it. I've been attempting to log in, but due to technical issues, I'm completely locked out. This situation is preventing me from paying bills and accessing funds like my stepmother's check. I've been trying to contact them for two to three days, staying on hold for over an hour each time without a resolution. I really need help with this issue.