Experian Business Accounts

Phone Number & Getting a Rep

Experian Business Accounts number

800-831-5614
Toll-free·Calls Business Accounts·See main phone number & contact info
Q:

How do I talk to a human at this Experian number?

A:Press 3 as soon as the message starts
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon- Fri 7am-7pm CST. The least busy day is Thursday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Experian Business Accounts?

A:The average hold time is 22 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.

All Experian customer service contact information

This is the #6 most popular Experian phone number out of 8. Click above to go back to the main customer service number and other contact information, including Experian email addresses, twitter handles, and live chat options.

More Experian Customer Phone Numbers

Customer Service

800-493-1058
Main phone number · Toll-free · Mon-Fri 8am-5pm PST · Press 2 then 2 then 1 then 3 · Please say or enter your social security number.

Fraud & Identity Theft

888-397-3742
Toll-free · Mon-Fri 6am-8pm, Sat 8am-5pm PST · Calling this Experian number should go right to a real human being · Please say or enter your social security number.

Business Accounts

888-243-6951
Toll-free · Mon-Fri 8am-5pm PST · After the menu, press 0 · If you know your party's extension, dial it now. For the company directory, press 1. For direct consumer sales, press 2. For employment verification, press 3. For customer support, press 5. For information regarding our address, press 6.

California Corporate Offices

714-830-7000
Mon-Fri 8am-5pm PST · Press 3 as soon as the message starts OR Press 0 · For consumers, press 1. For clients, press 2.

Illinois Corporate Office

224-698-5600
Mon-Fri 8am-5pm PST · Calling this Experian number should go right to a real human being · If you are calling about your personal credit information and would like to contact us by phone, hang up and dial 1-888-397-3742. If you are calling about product information, please go to our website at www.experian.com.

Fraud Detection

877-870-5640
Toll-free · Mon-Fri 8am-5pm PST · Call this number if you believe your information has been used for fraud · Please say or enter your social security number.

Technical Support

800-854-7201
Toll-free · Mon-Sat 7am-8pm, Sun 7am-7pm CST · Direct to a human · For technical support center, consumers calling about their own personal accounts, press 2. For new or existing business clients needing technical assistance with their business account, press 3. To repeat this menu, press 4.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Experian phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 as soon as the message starts
Here is how our research team describes the way the Experian phone system greets you: For existing business clients with your subscriber code ready, if this is regarding your own personal credit account, to activate a fraud alert, file a dispute, or place a freeze on your personal account, press 1. For existing businesses with questions, press 2. For businesses interested in obtaining a consumer product or consumer lending, press 3. For business-to-business accounts or to use business IQ products, press 4. For monthly statements, making a payment, or account balance, press 5. For auto check or auto count clients, press 6.
Below are some clips we've found from Experian's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Experian client care. Please listen carefully as our menu options have changed. If you're an existing business thank you for calling Experian client care."
Excerpt from a call with Experian
Monday, September 23, 2024 5:02 PM

What are the hours and when should I call?

Experian operates the call center for this 800-831-5614 phone number Mon- Fri 7am-7pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 43,159 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Experian phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Experian staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Experian is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 43,159 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Experian is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Experian staffs the call center well on Thursday.

Why call this Experian number?

Below is a sample of recent calls to Experian, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 7m 58s , Sep 23, 2024 5:02 PM

Calling this Experian Customer Number

This number is mainly meant to be used for businesses who need to report customer credit activity for Experian. However, the average person can try it if they're willing to provide some personal details. 

When calling, you're taken to the first automated menu, where you have to indicate if you're calling about a personal or business account. Given that I don't have a business account, I chose personal and was immediately asked to enter my Social Security Number. I declined to do so three times, and after the third time, I was told that I'd need to enter my SSN to get personalized assistance.

I again declined, and I was taken to a menu where I could explain what my reason was for calling. So, I said I was calling to get my credit score, and the system told me that I had two options from this menu. I could either ask for the instructions on how to get my credit score, or I could ask for the website that could tell me the instructions.

I asked for the instructions, and the system began going through each level of the instructions to tell me exactly what I needed to do in order to receive my score. After thoroughly explaining each step, the system gave me the option to either continue to the next step, return to the previous step, repeat the instructions I'd just heard or return to the main menu. The system took me through a complete 7-step process, fully explaining each step before asking if I was ready to move on to the next one.

Overall, I thought Experian did a fine job of setting up this number. It's a little odd that they have this choice available for customers to call in and get help, given that this number is clearly marketed as a business number and not meant for the average person, but unless someone chooses to provide their personal information, a caller will never talk to anyone but the automated system. That means there's no worries about a backup, and it's easy to provide genuine assistance to anyone who calls.

Making sure personal information is protected is a must for this kind of phone number. If a business is calling to report credit activity to Experian, it's of the utmost importance for that data to not fall into the wrong hands. Setting up an identification choke point so early in the call makes it very difficult for information to end up with someone who shouldn't have it. 

The lack of ability to speak to a representative means I can't provide a complete picture of this number's effectiveness. But given Experian's commitment to data security and thorough menu, I'd use this number as a backup. It's not meant for everyday people, and there are better options available for getting help from Experian. But in a pinch, it can provide assistance if necessary.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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