Experian Fraud & Identity Theft

Phone Number & Getting a Rep

Experian Fraud & Identity Theft number

888-397-3742
Toll-free·Calls Fraud & Identity Theft·See main phone number & contact info
Q:

How do I talk to a human at this Experian number?

A:Calling this Experian number should go right to a real human being
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 6am-8pm, Sat 8am-5pm PST. The least busy day is Thursday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Experian Fraud & Identity Theft?

A:We don't expect that you will have to wait to talk to a person. This is a direct line.

All Experian customer service contact information

This is the #2 most popular Experian phone number out of 8. Click above to go back to the main customer service number and other contact information, including Experian email addresses, twitter handles, and live chat options.

More Experian Customer Phone Numbers

Customer Service

800-493-1058
Main phone number · Toll-free · Mon-Fri 8am-5pm PST · Press 2 then 2 then 1 then 3 · Please say or enter your social security number.

Business Accounts

888-243-6951
Toll-free · Mon-Fri 8am-5pm PST · After the menu, press 0 · If you know your party's extension, dial it now. For the company directory, press 1. For direct consumer sales, press 2. For employment verification, press 3. For customer support, press 5. For information regarding our address, press 6.

California Corporate Offices

714-830-7000
Mon-Fri 8am-5pm PST · Press 3 as soon as the message starts OR Press 0 · For consumers, press 1. For clients, press 2.

Illinois Corporate Office

224-698-5600
Mon-Fri 8am-5pm PST · Calling this Experian number should go right to a real human being · If you are calling about your personal credit information and would like to contact us by phone, hang up and dial 1-888-397-3742. If you are calling about product information, please go to our website at www.experian.com.

Business Accounts

800-831-5614
Toll-free · Mon- Fri 7am-7pm CST · Press 3 as soon as the message starts · For existing business clients with your subscriber code ready, if this is regarding your own personal credit account, to activate a fraud alert, file a dispute, or place a freeze on your personal account, press 1. For existing businesses with questions, press 2. For businesses interested in obtaining a consumer product or consumer lending, press 3. For business-to-business accounts or to use business IQ products, press 4. For monthly statements, making a payment, or account balance, press 5. For auto check or auto count clients, press 6.

Fraud Detection

877-870-5640
Toll-free · Mon-Fri 8am-5pm PST · Call this number if you believe your information has been used for fraud · Please say or enter your social security number.

Technical Support

800-854-7201
Toll-free · Mon-Sat 7am-8pm, Sun 7am-7pm CST · Direct to a human · For technical support center, consumers calling about their own personal accounts, press 2. For new or existing business clients needing technical assistance with their business account, press 3. To repeat this menu, press 4.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Experian phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Experian number should go right to a real human being
Here is how our research team describes the way the Experian phone system greets you: Please say or enter your social security number.
In fact, much of this information on this page is superfluous because this Experian phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Experian operates the call center for this 888-397-3742 phone number Mon-Fri 6am-8pm, Sat 8am-5pm PT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 43,159 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Experian phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Experian staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Experian is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 43,159 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Experian is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Experian staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Experian Customer Number

Calling this number initially seems like you're hitting a choke point from the opening minute, given how Experian has set up its automated system. However, there is a way to get some information from this number, even if you're not willing to enter personal information.

When calling this number, you're taken to the Experian automated menu, which says you can either select your personal account or a business account. If you choose the personal account, you're asked to enter your Social Security Number to confirm your identity. However, should you decline three times, the system will say that to best serve you, it needs to confirm your identity and ask you if you'd like to go back and do that. If you say no again, the system will take you to a different menu where you can request information by telling the system the purpose for your call.

Upon hitting this menu, I said "credit report", which the system did not understand. I had to switch to "credit score" to get the system to cooperate. Once it did, I was told it could do one of two things for me. It could either provide me with a step-by-step procedure of instructions so I could request a credit report by mail, or, it could give me the website link so I could see what I needed to do for myself.

I asked for the website link, and the system provided me with the address needed to find out how I could contact Experian by methods other than phone to get my credit score. At this point, the system told me I could go back to the main menu if I had another question, or I could end the call there. I opted to end the call.

Overall, I thought this was an excellent way to set up the automated system and ensure it still offers value to people who don't want to give out their Social Security Number or other sensitive information over the phone. Most people who call Experian will have no issues, but for a few, there might be some trepidation. Given the nature of what Experian does, it's vital to protect that kind of information, so this system offers a good compromise between Experian's obligation to protect its data and its desire to help its customers.

Offering two ways to get information about different things Experian does helps ensure that customers of all kinds are taken care of here. If you want to use an old-school way to get information, you can. If you'd rather get to the website quickly, you also have that option. Based on this experience, I'd have no issues using this number to contact Experian if I needed assistance.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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