Experian Business Accounts

Phone Number & Getting a Rep

Experian Business Accounts number

888-243-6951
Toll-free·Calls Business Accounts·See main phone number & contact info
Q:

How do I talk to a human at this Experian number?

A:After the menu, press 0
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-5pm PST. The least busy day is Thursday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Experian Business Accounts?

A:The average hold time is 45 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.

All Experian customer service contact information

This is the #3 most popular Experian phone number out of 8. Click above to go back to the main customer service number and other contact information, including Experian email addresses, twitter handles, and live chat options.

More Experian Customer Phone Numbers

Customer Service

800-493-1058
Main phone number · Toll-free · Mon-Fri 8am-5pm PST · Press 2 then 2 then 1 then 3 · Please say or enter your social security number.

Fraud & Identity Theft

888-397-3742
Toll-free · Mon-Fri 6am-8pm, Sat 8am-5pm PST · Calling this Experian number should go right to a real human being · Please say or enter your social security number.

California Corporate Offices

714-830-7000
Mon-Fri 8am-5pm PST · Press 3 as soon as the message starts OR Press 0 · For consumers, press 1. For clients, press 2.

Illinois Corporate Office

224-698-5600
Mon-Fri 8am-5pm PST · Calling this Experian number should go right to a real human being · If you are calling about your personal credit information and would like to contact us by phone, hang up and dial 1-888-397-3742. If you are calling about product information, please go to our website at www.experian.com.

Business Accounts

800-831-5614
Toll-free · Mon- Fri 7am-7pm CST · Press 3 as soon as the message starts · For existing business clients with your subscriber code ready, if this is regarding your own personal credit account, to activate a fraud alert, file a dispute, or place a freeze on your personal account, press 1. For existing businesses with questions, press 2. For businesses interested in obtaining a consumer product or consumer lending, press 3. For business-to-business accounts or to use business IQ products, press 4. For monthly statements, making a payment, or account balance, press 5. For auto check or auto count clients, press 6.

Fraud Detection

877-870-5640
Toll-free · Mon-Fri 8am-5pm PST · Call this number if you believe your information has been used for fraud · Please say or enter your social security number.

Technical Support

800-854-7201
Toll-free · Mon-Sat 7am-8pm, Sun 7am-7pm CST · Direct to a human · For technical support center, consumers calling about their own personal accounts, press 2. For new or existing business clients needing technical assistance with their business account, press 3. To repeat this menu, press 4.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Experian phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: After the menu, press 0
Here is how our research team describes the way the Experian phone system greets you: If you know your party's extension, dial it now. For the company directory, press 1. For direct consumer sales, press 2. For employment verification, press 3. For customer support, press 5. For information regarding our address, press 6.
Below are some clips we've found from Experian's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Hello, and thank you for calling Experian.
The security and privacy of your information is important to us.
So let's get started with confirming your identity. Please say or enter your Social Security number."
Excerpt from a call with Experian
Monday, August 5, 2024 8:48 PM

The first phone menu

"Thank you for calling Experian client care. Please listen carefully as our menu options have changed. If you're an existing business client, please have your subscriber code ready. If you are calling regarding your account balance, monthly statement, or want to make a payment, press five. If you're an auto check or auto account client, please press six. Press the pound key to repeat these options.
If this call is regarding your own personal credit report, to activate a fraud alert, place a freeze on your personal account, or file a dispute, please press one.
If you're an existing Experian business and have a product question, invoice question, or need assistance with your membership or subscription, please press two."
Excerpt from a call with Experian
Wednesday, October 9, 2024 6:12 PM

What are the hours and when should I call?

Experian operates the call center for this 888-243-6951 phone number Mon-Fri 8am-5pm PT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 43,159 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Experian phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Experian staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Experian is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 43,159 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Experian is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Experian staffs the call center well on Thursday.

Why call this Experian number?

Below is a sample of recent calls to Experian, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 2m 10s , Oct 9, 2024 6:12 PM
: ""
- From a call lasting 15s , Sep 13, 2024 3:35 PM
: ""
- From a call lasting 1m 51s , Aug 30, 2024 12:22 PM
Website assistance inquiry: "I'd prefer to hear the website, please."
- From a call lasting 4m 7s , Aug 5, 2024 8:48 PM

Calling this Experian Customer Number

Calling this number can get you help from Experian if you're willing to enter personal information. However, that's not its main purpose. This number is intended to be used by business contacts of Experian who work with the company in a professional capacity.

Even with that in place, the automated system gives you an opportunity to either choose personal or business when calling. If you don't have a business account, you can choose personal, but you'll then have to enter in your Social Security number to proceed further and talk to a live person.

However, there's a way that you can get information from Experian without giving out personal information. If you refuse to provide your SSN three times, the system tells you it needs to confirm your identity before assisting you, and asks if you want to change your response. Refusing again takes you to a new menu, where you can ask for information about things from the automated system.

Once I reached this menu, the system suggested I could get information about issues such as fraud alerts and getting a credit score, and I asked it about setting up a fraud alert. The system went on to say it could either read me the website address or read me the instructions for setting up a fraud alert on my account without using the phone. 

I asked it for the instructions, and the system began the process of going through each step one at a time. At the end of each step, I could either ask it to repeat that information, go back to the previous step once I'd passed step one or move to the next step if I was ready for it. When I reached the final step, my options were moved down to the previous step or repeating the information. Additionally, I could also go to the main menu at any time, or could choose to end the call if I'd gotten all the information I needed.

Overall, I thought the automated system was set up very well. I didn't have any issues getting information from the step-by-step explanation, and was able to get a complete picture of everything I need to do to get a fraud alert set up.

I really appreciate that the step-by-step explanation exists over the phone, as it makes sure everyone is taken care of by the system. Older people might not feel comfortable using the internet, but also might not want to give their information out on the phone. People in rural areas without good access to the internet can also get all the information they need without ever requiring anything more than a phone connection.

You'll be better served if you're willing to enter personal information, but even if you aren't, you can still get information from this number. It shouldn't be your first option because it's for business, but I'd use it if needed.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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