Experian Technical Support

Phone Number & Getting a Rep

Experian Technical Support number

800-854-7201
Toll-free·Calls Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this Experian number?

A:Direct to a human
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Sat 7am-8pm, Sun 7am-7pm CST. The least busy day is Thursday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Experian Technical Support?

A:The average hold time is 22 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.

All Experian customer service contact information

This is the #8 most popular Experian phone number out of 8. Click above to go back to the main customer service number and other contact information, including Experian email addresses, twitter handles, and live chat options.

More Experian Customer Phone Numbers

Customer Service

800-493-1058
Main phone number · Toll-free · Mon-Fri 8am-5pm PST · Press 2 then 2 then 1 then 3 · Please say or enter your social security number.

Fraud & Identity Theft

888-397-3742
Toll-free · Mon-Fri 6am-8pm, Sat 8am-5pm PST · Calling this Experian number should go right to a real human being · Please say or enter your social security number.

Business Accounts

888-243-6951
Toll-free · Mon-Fri 8am-5pm PST · After the menu, press 0 · If you know your party's extension, dial it now. For the company directory, press 1. For direct consumer sales, press 2. For employment verification, press 3. For customer support, press 5. For information regarding our address, press 6.

California Corporate Offices

714-830-7000
Mon-Fri 8am-5pm PST · Press 3 as soon as the message starts OR Press 0 · For consumers, press 1. For clients, press 2.

Illinois Corporate Office

224-698-5600
Mon-Fri 8am-5pm PST · Calling this Experian number should go right to a real human being · If you are calling about your personal credit information and would like to contact us by phone, hang up and dial 1-888-397-3742. If you are calling about product information, please go to our website at www.experian.com.

Business Accounts

800-831-5614
Toll-free · Mon- Fri 7am-7pm CST · Press 3 as soon as the message starts · For existing business clients with your subscriber code ready, if this is regarding your own personal credit account, to activate a fraud alert, file a dispute, or place a freeze on your personal account, press 1. For existing businesses with questions, press 2. For businesses interested in obtaining a consumer product or consumer lending, press 3. For business-to-business accounts or to use business IQ products, press 4. For monthly statements, making a payment, or account balance, press 5. For auto check or auto count clients, press 6.

Fraud Detection

877-870-5640
Toll-free · Mon-Fri 8am-5pm PST · Call this number if you believe your information has been used for fraud · Please say or enter your social security number.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Experian phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the Experian phone system greets you: For technical support center, consumers calling about their own personal accounts, press 2. For new or existing business clients needing technical assistance with their business account, press 3. To repeat this menu, press 4.

What are the hours and when should I call?

Experian operates the call center for this 800-854-7201 phone number Mon-Sat 7am-8pm, Sun 7am-7pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 43,159 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Experian phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Experian staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Experian is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 43,159 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Experian is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Experian staffs the call center well on Thursday.

Calling this Experian Customer Number

Calling Experian is unproductive unless you're willing to provide your Social Security number, which makes it impossible to get a true read on how helpful it might be to call this number. When I dialed this number, I was asked if I was calling about my own personal account or if I needed assistance with a business account.

Not being a business, I opted for the personal account, and hit the choke point that makes it impossible to progress any further. Once you go with the personal account option, the system requires that you enter your Social Security Number to confirm your identity. There's no way around it; you have to either enter your SSN or the system won't allow you to move forward. Given that I wasn't willing to enter my personal information for this type of call, I chose to end it here.

With this being the case, it's not possible to judge how effective it is to call this number and speak to a representative. But for this type of phone number, that's a good thing. Given what Experian does and how it constantly handles sensitive information, it's vital to make sure that a person calling is who they say they are. Having someone call and get through without giving any personal information would either waste time or put information at risk, neither of which can be permitted with information of this nature.

A check of this phone number's background reveals that it's meant for technical support for both personal accounts and businesses. In either case, a typical customer would likely have no trouble providing their own SSN or tax identification number, allowing them to get past the choke point and receive services. Additionally, this number can only be called between the hours of 7 a.m. and 8 p.m., Central time.

Overall, I was impressed at how seriously Experian takes its customer security, even for the technical support department. There's almost no risk of information falling into the wrong hands because the system won't let you get past two menus without entering sensitive personal information in the form of your SSN or tax identification number.

Because of that, customer service reps aren't wasting time with callers who don't need specific help. That can go a long way toward limiting wait time, and with a number like this, the people who are calling likely don't have much time to waste. This kind of setup ensures anyone who needs it can get help quickly and won't have to spend more time than necessary in a stressful situation.

I wouldn't recommend using this number unless you're ready to provide your SSN, as it won't be of any help without that.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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