Straight Talk Customer FAQ

To activate your new phone with your previous number, you need to remove the old phone from your account. This is a necessary step to ensure that the number can be reassigned to your new device. After removing the old phone, you should be able to proceed with the activation of your new phone.

To unlock your eligible device online, you need to visit the Straight Talk device unlocking page. You will typically need to provide your device's IMEI number and some account information. Follow the prompts to complete the unlocking process. Make sure your device meets the eligibility requirements for unlocking.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

Straight Talk does not offer payment extensions. It’s recommended to pay your bill as soon as possible to avoid service interruptions.

To stop Straight Talk from using your credit card, you will need to cancel the service associated with that payment method. Since you don't have the account number, try using the phone number linked to the account to access your account information. Please refer to the account management options available on the Straight Talk website for further instructions.