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Spirit Air Customer FAQ

Top Answers & How-to Guides

What is Spirit Air's Phone Number?

The question we are asked most often is about how to talk to Spirit Air customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a refund for a non-refundable ticket with Spirit Air?

No, as per Spirit Air's policy, non-refundable tickets are not eligible for a refund request. However, they offer the option to modify...
Ask any question you have about Spirit Air customer service, get an answer now.

Recent Spirit Air Customer Questions

How do I check on a claim I filed for a bag that was damaged ?

To check the status of a claim for a damaged bag filed with Spirit Air, you can call their Baggage Service Office at the airport where you reported the issue. Their Customer Service can also assist, being reachable at 1-855-728-3555. Unfortunately, online status checks for luggage claims are currently not available. Please remember to have your report number ready when you call as it will help the staff assist you more efficiently.
Asked Apr 4, 2024 11:37 PM

Get a refund for a flight that they changed

If Spirit Air changes your flight by more than 2 hours or the change causes a significant inconvenience, you have the option to request for a refund. Under such circumstances, Spirit Air would refund the full purchase price to your original form of payment. Please remember, though, that if you voluntarily change your own flight, the standard change fees and fare differences would apply. Spirit is committed to providing customers with as much notice as possible to adjust their travel plans accordingly.
Asked Mar 15, 2024 7:46 PM

Get a refund for an upcoming trip?

Spirit Air's refund policy varies depending on the circumstances of your cancellation. If you cancel your flight within 24 hours of booking and the booking is made 7 days or more prior to the travel date, Spirit Air will provide a full refund. For any other cancellations, the refundability of your fare depends on what type of ticket you purchased, as some fares are not refundable. If your fare is refundable, there may be a cancellation fee. If your flight was cancelled by Spirit Air, you are eligible for a refund or travel credit.
Asked Mar 11, 2024 10:22 PM

asking for credit due to change in booked flight

In the event your flight changes, Spirit Air provides customers the opportunity to cancel or change their flights without any penalties. In such cases, you can request a reservation credit to be used for future travel. The credit will be valid for 12 months from the cancellation date. However, if Spirit Air cancels your flight, you can request a full refund. It's always essential to maintain clear communication with the airline regarding these matters to ensure the right solutions for your specific situation.
Asked Mar 4, 2024 11:53 PM

I had to cancel my flight, because I fell sick How do I get credit

When you cancel your Spirit Air flight, if you purchased a refundable ticket, you will get a refund. If not, the money you spent on the non-refundable ticket goes into your Spirit account as "Reservation Credit" which can be used to book future travel. However, you must cancel more than 24 hours prior to your flight to receive this credit. It's essential to remember that Reservation Credits expire one year from the original booking date. Note that refund policies may change, always check Spirit Air's most recent policies.
Asked Feb 19, 2024 6:33 AM

Help me with my Spirit Air customer service issue

Refunds and Compensation

How Do I Use a Credit Voucher on Spirit?

Even though Spirit Air receives its fair share of negative remarks from its previous customers due to matters regarding hidden fees...

What Do I Do If I Was Bumped Off of My Spirit Air Flight?

Passengers are eligible to get a ticket voucher or compensation if they are denied boarding because of an overbooking problem. When...

How Do I Get Compensated for Getting Bumped Off of My Spirit Air Flight?

It's normal for passengers to get bumped off a flight. However, you get compensated for getting bumped off Spirit Airline. Follow the...

How Do I Get a Refund for an Inflight Charge from Spirit Air?

No one likes to be overcharged, since it's a matter of principle and it's a hassle to resolve. But there are options if you already...

What Do I Do If I Was Overcharged for My Spirit Air Flight?

Being over-charged on a flight is rarely an easy thing to resolve, but the best course of action is to call their customer service...

How Do I Get Compensated for My Spirit Air Flight Being Delayed?

This article discusses what you need to do if you were on a delayed Spirit Airlines flight. Spirit's delay policy is described, and...

How Do I Cancel My Spirit Air Flight and Get a Refund or Credit?

This article explains how to cancel and receive a refund for your Spirit Air flight. If you have booked a Spirit Air flight, which...

How do I get a refund from Spirit Air?

Spirit Airlines offers low-cost flights to over 83 destinations. To request a refund, visit their website, click on "My Trips," sign...

Can I request a refund for a non-refundable ticket with Spirit Air?

No, as per Spirit Air's policy, non-refundable tickets are not eligible for a refund request. However, they offer the option to modify...

Baggage and Pets

What Do I Do If My Baggage Was Damaged with Spirit Air?

Flying is still one of the safest and quickest ways to travel, so the worst thing that can happen during a trip is...

How Do I Request Wheelchair Access for My Spirit Air Flight?

Some passengers require wheelchair assistance to navigate the airport. It's recommended that they arrive two hours early before their...

How Do I File a Lost Baggage Claim with Spirit Air?

This article will guide you through the proper steps to take in the even that you have lost your baggage with Spirit Air and need to...

What is the baggage allowance for Spirit Air?

Spirit Air has a unique baggage policy known as Bare Fareā„¢, where passengers are only entitled to a small personal item, like a purse...

What is the carry-on baggage policy for Spirit Air?

Spirit Air's carry-on baggage policy allows each passenger one personal item to be brought on board for free. This personal item must...

Can I bring a pet onboard with Spirit Air?

Yes, Spirit Air allows customers to bring small pets onboard for a fee. According to their pet policy, pets, including cats, dogs,...

Booking and Traveling

How Do I Add My Ktin to My Ticket on Spirit Air?

If you've successfully submitted your KTN to your airline, it will appear in your air ticket via the letters "TSA PRE" on the top left...

What Do I Do If I Missed My Connecting Flight on Spirit Air?

This article describes what you should do if you missed your connection on a Spirit Airlines flight. A description of the first steps...

What Do I Do If My Spirit Air Flight Was Cancelled?

Spirit Air has been striving to ensure that travelers experience a seamless journey to their destinations. The airline also provides...

How Do I Book a Flight with Spirit Air?

This short article will explain the steps you can take if you are looking to book a flight with Spirit Air line.

How Do I Redeem My Freuqent Flyer Miles for a Flight with Spirit Air?

This article outlines how Spirit Air customers can redeem their frequent flyer miles. If you are a regular Spirit Air customer who...

How Do I Start Earning Frequent Flyer Miles with Spirit Air?

This article will walk you through the steps that you can take if you want to find out how you can start to earn frequent flyer miles...

How Do I Purchase My Ticket Now but Add an Infant Before Traveling with Spirit Air?

When traveling with an infant between the ages of 7 days old and 23 months, you can either purchase a seat next to you for the baby...

Errors and Assistance

How Do I Fix an Error on My Booking with Spirit Air?

The hardest part of any journey is taking the first step. There are times where that also applies to booking the perfect trip, and...

What Do I Do If I Lost My Spirit Air Confirmation Number and Flight Information?

Spirit airlines is a low cost carrier from the United States. The airline flies to over 72 destinations worldwide. When you book a...

How Do I Make a Special Request or Ask for Wheelchair Assistance with Spirit?

The Spirit help desk may help you find answers to your problem before contacting a customer care agent. It has plenty of targeted tips,...

Flight Changes

How Do I Change My Spirit Air Flight?

This article outlines how to make a change to your Spirit Air flight booking. If you have recently booked a flight through Spirit Air,...

How Do I Change My Seat on Spirit Air?

This short post will list all the information you need to know in order to know how to successfully change your seating arrangement...

Can I change my flight date with Spirit Air?

Yes, you can change your flight date with Spirit Air. Spirit Air allows passengers to make changes or modifications to their flight...

Upgrade to Premium

How Do I Upgrade to Business or First Class on Spirit Air?

The business class costs may be slightly higher compared to the economy class. However, it's worth it because of the intangible benefits...

Name and Details Change

How Do I Change My Name or Details on My Spirit Itinerary?

Your surname could be missing or the itinerary misspelled which requires a name change. You can change your name or details on the...

Payment Methods

What forms of payment does Spirit Air accept?

Spirit Air accepts several forms of payment including major credit cards such as Visa, MasterCard, American Express, and Discover....

Weather Policy

What is Spirit Air's policy on flight cancellations due to weather?

Spirit Air's policy on flight cancellations due to weather prioritizes the safety and well-being of our passengers and crew. In the...
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