Spirit Air Customer Service Issues

I completed my 24-hour check-in last night at the airport, but when I went to pick up my ticket, it indicated that I hadn't checked in. After speaking with customer service, I was treated rudely by someone who couldn't explain the situation properly. Seeking help from an airport staff member, I was informed that the initial customer service representative was also rude to them. After a 10-minute wait, a supervisor without giving their name stated that I would lose $[redacted] or had to pay an additional $99. Despite my flight from Minneapolis to Atlanta, Georgia scheduled for 1:53 p.m. on November 2nd, the issue remained unresolved. Due to the misinformation and unhelpful attitude of the first lady at customer service, I missed my flight. I am Harold Woodard, and I am requesting a refund for the inconvenience.

I am in need of assistance with retrieving my delayed bag. On September 25, I traveled with SA using Confirm.Code: FMQHPK. Unfortunately, my luggage did not arrive on time at LAX for my connecting flight to the Philippines. Despite reporting the issue to the Spirit LAX baggage office and filing a claim with SA (File ID: LAXNK[redacted]4), the bag was only scheduled to be sent via FEDEX to the Philippines after 12 days, when I would no longer be there. I requested for the bag to be held at LAX, but it was still shipped. Currently, my bag is at the FEDEX Customs office in the Philippines, and I was informed by FEDEX (Tracking #: [redacted]90) that SA needs to request its return. I have relayed this information to the SA LAX baggage office, who advised me to contact Central Baggage. FEDEX mentioned that a simple update from SA within their system is all that's needed for the bag to be returned. However, to date, the bag remains undelivered. Any assistance would be greatly appreciated. Thank you.

My daughter made a booking for 4 people to fly from New Orleans to Atlanta, Georgia from the 24th to the 27th of November. A confirmation number was provided. One of the passengers received a call five minutes later saying the original booking was unavailable but offered the same dates for a higher price, which was still available. This occurred at 1:30 am. My daughter is upset with this online booking company. Please contact me at [redacted]. Thank you.

I have been waiting on the phone for over 20 minutes now to speak to a representative. I reserved a flight for my 73-year-old sister who lives near Tampa. Due to the lack of direct flights, I opted for her to arrive at the Charleston airport from the Myrtle Beach area where I reside. Unfortunately, her flight has been reportedly delayed multiple times, with the latest departure now scheduled for 12:27 a.m. tomorrow. Given my sister's disability and the long wait in her power wheelchair, I am concerned. I will need to drive two hours to pick her up at 2:07 a.m. I am requesting to change her return flight on November 29th to depart from the Myrtle Beach airport instead, with no additional charges. Claire Williams

I shipped my golf clubs to Las Vegas recently and experienced issues with the handling of my luggage by the airline. Despite the initial inconvenience of my clubs being delayed, they were eventually delivered to my hotel. However, upon inspecting my clubs, I discovered that my driver, valued at over $[redacted], was broken into three pieces. I am disappointed by this negligence and am now facing additional costs to rent a replacement driver. I have already contacted the golf course for a rental option, but I would like to be reimbursed for the damage caused to my driver. My name is David Sampson, and I can be reached at [redacted]. I urge the airline to address this matter promptly. Thank you.

I have a flight scheduled for 11:27am, but unfortunately, I am unwell and unable to make it. I am trying to use the flex flight benefit I paid for, which allows me to change my flight for free once. However, I am facing challenges reaching customer support. I attempted to change my flight through the app using the flex bundle, but I encountered an error stating there are no available flights.

To whom it may concern, I am writing to express my disappointment with the service I received from your team during my recent flight with Spirit Airlines. I encountered difficulties getting accurate information from representatives after spending hours on hold. I have attached screenshots of my call logs to illustrate the time I spent trying to confirm basic details. As a result of not being able to reach your team promptly or receive the necessary information, I had to pay an additional $[redacted] to change my flight. This unexpected expense arose because I needed to visit my 88-year-old grandfather who has been unwell for the past two months. I provided documentation about his condition, as requested, but still faced challenges. I believe I should be refunded this amount due to the circumstances. I am a frequent traveler for work and have never experienced such issues in my extensive travel history. Your prompt attention to this matter would be greatly appreciated. Sincerely, J. Brucker