In a nutshell: Customers who have questions about charges on their account should contact Priceline Customer Support first before disputing with their bank. Priceline will try to resolve the issue quickly, but charges from non
Customers with questions about a charge on their account must contact Priceline first before disputing it with their bank. Priceline Customer Support will try to resolve the issue ASAP or within a few days. However, note that charges resulting from reservations or deals that are non-refundable will not be honored. It's best to get in touch with Priceline so they can investigate the situation. Make sure to provide Priceline with the necessary documentation to get a quicker resolution. Continue reading for the step-by-step guide on disputing a charge from Priceline.
If you're not in the United States or Canada, use this link to find the contact number for your country:
https://help.priceline.com/how-do-i-contact-priceline-or-its-partners-B1WC9kLau
Otherwise, use this link:
https://help.priceline.com/contact-us-ByPSCAA9o
Choose from one of the options to contact Priceline. Customer Support is available 24/7.
The Support Team may ask you to submit the necessary documentation to support your dispute. Use this form when submitting your documentation:
https://help.priceline.com/contact/selfservicedocument-SkVpsisxc
Fill out the form completely and attach up to six files. You should get a response from them within 3-5 business days.
Don't forget to check the I'm not a robot box and hit Submit.
If you don't have your Priceline Trip Number, use the next step below.
Go to this link: https://www.priceline.com/next-profile/trip-lookup
Fill out the email address and phone number and click Find My Trip. You can also log in to your account to get your Priceline Trip Number.
If the charge is from a 3rd party, note that the refund will be coming from them, not Priceline. If it's through Priceline, it can take up to 7 business days for your bank to post the credit back to your account.
Before contacting Priceline regarding a charge on your account, please make sure that you're indeed eligible to get a refund for it. It's best to read the cancellation policy to determine if what you purchased can be canceled. If you have other issues with your Priceline account, please don't hesitate to contact Customer Support.
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