Booking.com Customer FAQ

If your current booking has a no-refund policy, you might not be able to cancel it. However, you can try contacting the property directly to inquire about upgrading to the room you want. Sometimes, properties may allow changes even with a no-refund policy if you discuss it with them. Additionally, you can check if there are available options to modify your booking through your account on the Booking.com website or app.

If you’ve entered the wrong email address for your booking, you may not be able to view your reservation. Unfortunately, bookings are linked to the email provided during the process. We recommend checking your original confirmation email, if you have it, to confirm the details. If you are unable to find your booking, please refer to the most up-to-date contact information available on this page for further assistance.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

There is a link to the most up-to-date contact information right here on this page that you're viewing.

We understand your frustration regarding your booking experience. If your accommodation did not match the description provided on the website, you may be eligible for a refund or compensation. It’s important to document any discrepancies and contact the property owner or Booking.com to report the issue. There is a link to the most up-to-date contact information right here on this page that you are viewing.