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AirBnB Customer FAQ

Top Answers & How-to Guides

What is AirBnB's Phone Number?

The question we are asked most often is about how to talk to AirBnB customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What Is the Process for Getting a Payment as an AirBnB Host?

While hitches and anomalies are bound to occur, Airbnb has put in place stable and reliable systems to stream the payment process for...

How Do I Access My AirBnB Travel Credit?

If you are planning a trip and wish to stay with an Airbnb host, check your account to see if you have any travel credits or coupons...
Ask any question you have about AirBnB customer service, get an answer now.

Recent AirBnB Customer Questions

Hello, my account has been blocked, I don’t understand the reason. How can I solve this problem

We're sorry to hear that you're having trouble with your account. If it has been blocked, there are a few possible reasons. It might be due to a safety or security reason, a violation of AirBnB's community standards, or even a technical issue. To resolve it, check your email as you should have received a message from AirBnB explaining why your account has been blocked. Carefully follow the instructions in the email. If you have followed the instructions and your account is still blocked, you may need to wait as some blocks are only temporary. If ongoing, you can reach out to AirBnB through the contact link on this page.
Asked Jun 13, 2024 5:17 PM

Let’s try that again Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again.

We're sorry to hear you're experiencing technical issues. Such issues are sometimes temporary and can be fixed by a simple browser refresh or by clearing your browser's cache and cookies. If you're using the Airbnb app, try logging out and logging back in. If you've tried these steps and continue to experience issues, we recommend trying a different browser or device entirely. If the problem persists, it might be during AirBnB's maintenance period or due to heavy traffic. We apologize for the inconvenience and appreciate your patience.
Asked Apr 15, 2024 4:29 PM

Is there website maintainance going on?

We're sorry, but as an assistant, we don't have real-time information about AirBnB's current website status. However, if you're experiencing issues, it might be temporary and you could try to refresh your browser or check back in a few minutes. Please ensure your internet connection is stable as well. It's also worth clearing your browser's cache and cookies, or trying a different browser or device entirely.
Asked Apr 15, 2024 4:28 PM

Something went wrong Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please refresh the page or try again.

If the server error message continues to show up, it's possible that Airbnb is undergoing maintenance or there is a problem with your connection. Sometimes, troubleshooting your browser can often resolve this issue. Try clearing your cache and cookies, or try using Airbnb in a different browser or incognito mode. If these solutions aren't working, it could be a temporary issue on Airbnb's end. Please be rest assured that the tech team would be working on resolving it as soon as possible. We appreciate your patience and understanding.
Asked Apr 4, 2024 8:53 PM

Comment ouvrir un compte en Côte d’Ivoire

Ouvrir un compte Airbnb en Côte d’Ivoire est similaire à ouvrir un compte dans n'importe quel autre pays. Tout d'abord, rendez-vous sur le site web d'Airbnb ou téléchargez l'application sur votre téléphone. Ensuite, cliquez sur "S'inscrire" et suivez les instructions à l'écran. Vous pouvez choisir de vous inscrire en utilisant votre adresse e-mail ou via Google, Facebook, ou Apple. Après l'inscription, assurez-vous de confirmer votre adresse e-mail et de compléter votre profil, y compris la vérification de votre identité. Une fois que vous avez terminé, vous êtes prêt à commencer à réserver des séjours et des expériences.
Asked Mar 25, 2024 6:28 PM

Help me with my AirBnB customer service issue

Complaints and Issues

What Do I Do If I Never Received a Confirmation Email from AirBnB?

If you're not getting an email confirmation from AirBnB, make sure you're logged in to the email address registered on the platform....

How Do I File a Complaint About the Property to AirBnB?

Whether you are a guest that has a complaint about a host's property, or you are a neighbor making a complaint about an Airbnb in your...

Booking and Payments

How Do I Book a Trip with AirBnB?

When you book a trip with Airbnb, you can choose to stay in a home or apartment. You need to create an account and search for the location...

How Do I Get a Refund from AirBnB?

Many people love the variety and convenience of booking through Airbnb, but want to know they can get a refund if plans change. Airbnb...

Can I get a refund from AirBnB?

Airbnb customers can cancel their reservations and get a refund by following the cancellation policy. To cancel, log into your account,...

How Do I Recover My AirBnB Account?

This Gethuman guide advises Airbnb hosts and guests how to recover a forgotten password, as well as update personal information, such...

How Do I Change My Booking on AirBnB?

Airbnb provides a cheaper alternative to hotels for short-term accommodation. If you need to change your reservation, follow these...

Coronavirus Policy

What Is AirBnB's Coronavirus Change or Cancellation Policy?

All reservations made on or before the pandemic on March 14, 2022, may get a full refund or a travel credit. The host cancellation...

Payment Issues

How Do I Dispute a Charge with AirBnB?

If an Airbnb host has charged you for something that you don't think you are responsible for, you can dispute the charge. You can go...

What Do I Do If I'm Missing My Host Payout on AirBnB?

If you are a host and are missing your payout from Airbnb, keep reading for some helpful tips to assist you.

Cancellation and Changes

How Do I Cancel My Trip with AirBnB?

Log in to your Airbnb account and click Cancel My Trip to cancel your trip with Airbnb. Select the reason for your cancelation. Select...

What Is AirBnB's Cancelation Policy?

Airbnb's cancelation policy provides guests with different options for receiving a refund depending on the circumstances of the reservation...

Can I change or cancel my reservation after I have booked?

Yes, you can change or cancel your reservation after you have booked on Airbnb. However, the ability to do so and any associated fees...

Listing Management

How Do I Upload Photos to the AirBnB Website?

When listing your home as an Airbnb spot, the photos you include can make all the difference in how often your home is rented. You...

How Do I Add or Change a Monthly Price to My AirBnB Listing?

As a property owner, you want to make sure your assets are working for you. Airbnb allows you to list your home or condo for travelers...

How Do I Set Minimum Stay Requirements on My AirBnB Listing?

As an Airbnb host, you want to set your listing for maximum profit and customer satisfaction. Study Airbnb listings in your area to...

How Do I Add Additional Fees for a Pet to My AirBnB Listing?

If you want to charge an Airbnb guest a pet fee, you must rely on unconventional methods to set your prices. You have the option to...

How Do I Edit My AirBnB Listing?

Airbnb allows you to host guests by listing your property on the platform. You can edit your listing whenever the need arises. Make...

How Do I List My Property on AirBnB?

Airbnb is a fantastic platform that allows people to make extra income from renting out their spare rooms, holiday property, or any...

Coupon Code Usage

How Do I Use My Coupon Code with AirBnB?

If you have an Airbnb coupon, it's very easy to apply it to your next rental. You just need to click on a link on the checkout page...

Account Payouts

What Is the Process for Getting a Payment as an AirBnB Host?

While hitches and anomalies are bound to occur, Airbnb has put in place stable and reliable systems to stream the payment process for...

Account and Account Security

How Do I Access My AirBnB Travel Credit?

If you are planning a trip and wish to stay with an Airbnb host, check your account to see if you have any travel credits or coupons...

How Do I Extend My Stay at AirBnB?

You may need to extend your stay by a day or two, but extending the terms for your visit may take time. But, don't sweat it, GetHuman...

How Do I Update My Credit Card Information on AirBnB?

Learn how to quickly update your credit card information on your Airbnb account.

Listing Visibility

How Do I Report a Listing on AirBnB?

When staying at an Airbnb, you want to make sure it is safe, clean and comfortable. When it isn't, you can report the listing to the...

What Do I Do If My AirBnB Listings Are Not Showing Up on Search?

If you've previously listed a property with Airbnb, but it's not showing up on search, you may not have completed your listing. This...

Review Display

Why Are My Reviews Not Showing on My AirBnB Profile?

The most common reason why your Airbnb review is not showing is that the host has not left a review yet and the 14 day period has not...

Support and Contact

What's the Best Way to Reach Someone from AirBnB?

There are many different ways to contact a customer service rep from Airbnb, and it often comes down to personal preferences which...

How Do I Contact Support from AirBnB?

There are many different ways to contact a customer service rep from Airbnb, and it often comes down to personal preferences which...

How Do I Report Fraud to AirBnB?

If you've received a suspicious message through airBnB, you can click on the flag icon to report it. If you have an email to your personal...

Host Requirements

What are the requirements for becoming an AirBnB host?

To become an Airbnb host, certain requirements must be met. Firstly, you must be at least 18 years old. Additionally, you should have...
We look to the AirBnB issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
AirBnB issues reported to GetHuman
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