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VRBO Customer FAQ

Top Answers & How-to Guides

What is VRBO's Phone Number?

The question we are asked most often is about how to talk to VRBO customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What Do I Do If I Never Received a Confirmation Email from VRBO?

If you're not getting confirmation emails from Vrbo, it's possible that the Vrbo email address is blocked. Add sender@messages.homeway.com...

How Much Is the Processing Fee with VRBO?

If you are a homeowner who is looking to rent out your home on VRBO, you may be wondering what the processing fee is for VRBO. If you...
Ask any question you have about VRBO customer service, get an answer now.

Recent VRBO Customer Questions

If client cancels their booking within time frames is all money paid refunded including VRBO fees and taxes

The cancellation policy regarding refunds, including VRBO fees and taxes, is determined by the individual homeowner or property manager. Most commonly, if you cancel within the allotted timeframe, you may receive the rental amount back, but this may not include the service fees. As for taxes, it depends on the local tax laws of the area the property is located in. Cancellation policies can vary, so it's crucial to read and understand these before renting a property. VRBO does not control these policies, and all refunds are at the discretion of the property owner or manager. Check your booking confirmation email to review your exact cancellation policy.
Asked May 15, 2024 6:30 PM

Taxes on my property are not correct

Taxes on your property are determined based on the tax laws and regulations of the location of your property. If the taxes on your rental appear to be incorrect, it could be because of changes in local tax rules or a miscalculation. VRBO doesn't have direct control over taxation and strictly follows local tax regulations. If you believe there's an error, please consult with a local tax authority or a tax professional to confirm your tax liability. Remember, it's crucial to ensure your tax information is accurate, as you're responsible for all tax obligations associated with your rental property.
Asked Mar 1, 2024 1:28 AM

Help me with my VRBO customer service issue

Refunds and Policies

What Is VRBO's Coronavirus Change or Cancellation Policy?

Before traveling, check the Sherpa tool for any travel restrictions at your departure destination. Consider buying travel insurance...

How Do I Get a Refund from VRBO?

Vrbo refunds can take up to five days, and you must cancel the reservation first. Review and understand the cancelation policy of each...

What Is VRBO's Cancellation Policy?

VRBO offers rentals across the globe. Cancellation policies depend on the property, and property owners can create custom guidelines....

How Do I Get a Refund Through VRBO?

Follow our helpful tips for instructions on how to get a refund from VRBO.

What happens if the property I rented is not as described?

If the property you rented is not as described, VRBO offers certain protections to ensure your satisfaction. Firstly, it is essential...

How does VRBO handle security deposits?

VRBO handles security deposits by offering options for both hosts and guests. Hosts can choose to require a security deposit from guests...

Booking and Cancellation

How Do I Book a Trip with VRBO?

Search for vacation rentals on VRBO to book your trip. Browse properties by destination and date range, then filter your search to...

How Do I Cancel My Trip with VRBO?

You've planned your trip, booked your VRBO, and then something happens and plans have to change. VRBO has made it easy to change or...

How Do I Cancel My Booking on VRBO?

If you change your mind about your booking on VRBO, you can cancel it and request a refund very easily with these helpful tips.

Account and Payments

What Do I Do If I Never Received a Confirmation Email from VRBO?

If you're not getting confirmation emails from Vrbo, it's possible that the Vrbo email address is blocked. Add sender@messages.homeway.com...

How Much Is the Processing Fee with VRBO?

If you are a homeowner who is looking to rent out your home on VRBO, you may be wondering what the processing fee is for VRBO. If you...

How Do I Update My Account Info on VRBO?

Updating information on your VRBO account is a simple and straightforward proces with these helpful tips.

What are the payment options available on VRBO?

VRBO provides multiple payment options to ensure flexibility for its users. Currently, guests can choose to pay for their vacation...

Disputes and Complaints

How Do I Dispute a Charge with VRBO?

Log in to your VRBO account and locate the reservation to dispute a charge with VRBO. Click More and select Dispute a Charge from the...

How Do I File a Complaint About the Property to VRBO?

If you have a concern or a complaint about a Vrbo listing, call the host to give them a chance to respond to or resolve the concern....

Listing Management

How Do I Edit My Listing on VRBO?

If you have a listing with Vrbo then you will sometimes need to update the listing. There are different procedures to follow depending...

How Do I Cancel a Listing on VRBO?

If you want to cancel your VRBO listing, you can do it by going to the VRBO website, signing in, and clicking on the "Cancel this listing"...

How Do I List My Property on VRBO?

VRBO is a vacation rental marketplace where property owners can offer different types of properties and travelers can book them online....

Booking Modifications

Can I make changes to my booking after it has been confirmed?

Yes, you can make changes to your booking after it has been confirmed. VRBO understands that plans can change, and they strive to accommodate...

Stay Requirements

Is there a minimum or maximum stay requirement for bookings on VRBO?

Yes, there may be minimum and maximum stay requirements for bookings on VRBO. The specific requirements can vary depending on the property...

Additional Guests and Pets

Can I add additional guests to my booking?

Yes, you can typically add additional guests to your booking on VRBO. The ability to accommodate extra guests may vary depending on...

What is VRBO's policy on pet-friendly accommodations?

VRBO has a flexible policy regarding pet-friendly accommodations. The platform understands that many travelers consider pets as part...

Travel Insurance

Does VRBO offer any travel insurance options for bookings?

Yes, VRBO does offer travel insurance options for bookings. They understand the unpredictable nature of travel and aim to give travelers...
We look to the VRBO issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
VRBO issues reported to GetHuman
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