Can I get a refund from AirBnB?
In a nutshell: Airbnb customers can cancel their reservations and get a refund by following the cancellation policy. To cancel, log into your account, tap on the three vertical lines, and select "Cancel Reservation
Introduction
Airbnb customers can cancel their reservations and get a refund. However, you must read the cancellation policy first to know if you can get a refund. Otherwise, you may consider just changing the dates of your reservation. You can find the cancellation policy in your booking. Just open the booking and go to the Cancellation policy to determine if you're eligible for a refund. If you plan to cancel your trip with Airbnb, read this article for the step-by-step guide.
Log in To Your Account
Sign in to the email address or account associated with your Airbnb.
Tap on the Three Vertical Lines
Once logged in, go to Trips by tapping the three vertical lines beside your profile picture.
Tap Cancel Reservation
You'll find this under Reservation Details.
Select a Reason for the Cancellation
After choosing a reason for canceling your trip, tap Cancel Reservation.
If the reason for the cancellation is an issue with your stay, ask your host to fix it first or request a partial refund. Customers can also request a full refund if they have a problem with their Airbnb stays.
Use this guide if you're having a problem with your Airbnb stay: https://www.airbnb.com/help/article/248
The link should give you information about documenting your issue, contacting the host regarding your stay, and getting in touch with Airbnb to resolve your issue.
For more information on how much refunds you can get, follow the next steps.
Log Back Into Your Account
Click on the Three Vertical Lines and Tap Account
Tap Payments & Payouts
Tap on the Canceled Trip
Tap Details Under Refund Status
Go to Details to see the amount of your refund.
Conclusion
Airbnb processes the refunds immediately, but how long it takes to get your money back depends on the financial institution or your bank. You can expect to get the money back within 24 hours if you paid your reservation using PayPal, an Airbnb gift credit, a work credit, or Hongbao credit. If you paid with your credit card, Apple Pay, or Google Pay, you can expect to get the refund within 15 business days. If you still have questions regarding refunds from Airbnb, please don't hesitate to contact Customer Support.
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