AirBnB Customer Service Issues

Sehr geehrte Damen und Herren, Ich möchte Sie über den aktuellen Stand meiner Buchung bei Airbnb informieren. Ich habe einige Schwierigkeiten mit der Gastgeberin Aischa erlebt, nachdem ich die Unterkunft über Airbnb gebucht und bezahlt habe. Nachdem ich die Zahlung per Paypal getätigt habe, forderte Aischa mich auf, den Betrag zusätzlich auf ihr Konto zu überweisen, was zu Missverständnissen führte. Nach Kontaktaufnahme mit dem Airbnb-Support wurde mir versichert, dass es sich um ein Missgeschick handelte, das inzwischen behoben ist. Trotzdem konnte ich aufgrund weiterer Probleme nicht in die gebuchte Wohnung einchecken und musste mich selbst um eine Unterkunft kümmern, was letztendlich zu zusätzlichen Kosten führte. Die Situation führte bei mir zu gesundheitlichen Problemen, die mich dazu zwangen, Medikamente zu nehmen. Aus diesem Grund bitte ich um Erstattung der entstandenen Kosten für das Hotel, Fahrtkosten und eine Entschädigung für mein Unbehagen. Ich bitte um Überweisung des Gesamtbetrags in Höhe von [redacted],21 Euro bis zum 28.09.[redacted], um weitere Unannehmlichkeiten zu vermeiden. Mit freundlichen Grüßen, Hicham Rami

Hello Team, I had my reservation in Montréal, Canada canceled by Airbnb without any explanation. This was a crucial trip to meet a person of influence in the country. I have invested a significant amount in my travels worldwide and never encountered such an issue before. If this matter is not resolved promptly, I will have to consider using a different platform that can secure my reservation effectively. Thank you for addressing this matter as soon as possible since I am currently in Montréal awaiting resolution.

Hello, I received a message stating that my payments may be blocked unless I provide details such as my fiscal number. The issue here is that the apartment I rent through Airbnb belongs to my father, but I have authorization to manage it. My father receives the rent and reports it to the Belgian tax authorities. Since the rental income is already declared, I believe I should not need to provide my details since I do not directly receive the rent. How can I address this matter? Thank you for your assistance.

I am seeking urgent assistance with a potential scam involving an Airbnb booking in Valletta that I did not make. An individual named Jonathan claims I made a reservation at La Ruelle without my knowledge and sent him a passport. I have requested clarification and proof from Jonathan, but have not received a response. I have reached out to Airbnb customer support for assistance. Your prompt attention to this matter is appreciated. Thank you, N. & L. Rayner

I made a payment of $1,[redacted].98 to Airbnb for a 5-night stay in Montreal at an apartment hosted by Vivi. The total included $1,[redacted].36 for the stay plus additional fees and taxes. The booking confirmation code is HMXHX3Y233. Due to water damage at the original location, Vivi offered a replacement at [redacted] Rue William with a daily rate of $[redacted]. After staying at the new apartment, I inquired about a refund for the price difference but have not received a response from Vivi despite reaching out twice.

Hello everyone, I encountered an issue where despite adding my account successfully and receiving confirmation, I faced difficulties with transferring money. Even after canceling and reconnecting my account number, the problem persisted. I am seeking guidance on: 1. What steps should I take next? 2. How can I reach out to your support team? (I have heard about the chat option but couldn't find a direct link) 3. Although my account was set up correctly, your application indicated an inability to transfer money to my account despite receiving confirmation from the bank that everything was in order. I appreciate any assistance you can provide. Thank you.

I prepaid for a month in July for August in Orlando for my 74-year-old father. Upon checking the apartment, we found the bathroom to be very small. We contacted the office to inquire about changing to a different apartment or receiving a refund. The staff was unwilling to provide a refund or change the apartment. We were even willing to pay the difference in rent for an alternate unit, but no solution was offered.

I am facing a significant issue with my payments being blocked by Airbnb for almost a month without any explanation. Despite reaching out to over ten customer service representatives, none of them have been able to resolve the matter. The compliance team has sent me messages with non-functioning links. Urgent assistance is required. Contact me at +[redacted]8 or email [redacted] My address is [redacted] Avenue de La Panouse, [redacted] Marseille. Thank you, Patrick Bonnin

Including Taxes Information, I am a Namibian citizen and own a family Airbnb property in Namibia, registered in the country where I pay taxes. However, Airbnb is asking for my EU tax details to process payments. Why am I being asked for this additional tax information? How can I prevent double taxation or having to pay taxes in two different countries? It seems unnecessary for my family in Namibia, who are also property shareholders, to be involved in this when the business operates solely in Namibia. Thank you, Frieda

I made a reservation at Powerscroft Rd in Hackney, London, from October 25th to November 1st. I needed to cancel due to personal reasons. Although it was non-refundable, the Host has agreed to a refund if Airbnb can release the blocked dates promptly. I have contacted them and need assistance to expedite this process. Please contact me as soon as possible. Confirmation Code: HMA5SEH3Z3 Receipt ID: RCHKNMT2R3 Payment: Credit Card (Citibank) Thank you, Seck Kwang

Good day, I am Kim, the General Manager at Villa Blanca in the Strand, Western Cape. I urgently need someone to address fraudulent activity involving bookings made using our name and money being sent to the wrong bank account belonging to Anita Beck or Theo Beck. The telephone number for Anita is (+27 71 [redacted]). These individuals are not associated with Villa Blanca. Please block this account immediately as they are scammers impacting our business. Your prompt attention is crucial. Feel free to reach me at [redacted] for more details. Thank you. Kind regards, Kim

Dear Airbnb Team, I am reaching out to report a scam that occurred through Airbnb. The host disappeared after I made the payment, ceased all communication, and removed the apartment listing. Below are the booking details: Check-in: 3:00 PM on Wednesday, October 18th Check-out: 11:00 AM on Wednesday, November 29th Traveler: 1 guest, Ayoub Address: Via Giulio Tarra, 7, Milan, Lombardia [redacted], Italy Host: Aquiles Armando Geronimo Total payment made: $1,[redacted].83 USD Thank you for your assistance in addressing this issue.

It has been two weeks since the refund status was updated, but I have not yet received the refund due to changing my online debit card number. Yesterday, I removed the old debit card number and replaced it with the new one, but the refund is still pending. I contacted Airbnb customer support two days ago via phone call and text message, but I have not received any updates from them yet. I am the account holder of this personal account and I urgently need assistance in resolving this issue🥺. Reference Code: HMP82RD4H4 Phone Number: +62 [redacted] [redacted] [redacted] 89 Email: [redacted] Thank you.

I have recently added a new home, "Harbin Dr Home Sweet Home," to my existing properties for my son with a separate payout method. Airbnb has confirmed the bank account for payouts, but two bookings are not being deposited into that account. Despite contacting support for the past week, the issue persists. I was promised a call back from someone in payouts within 2-3 hours, which never happened. My requests to speak with a supervisor have been denied. I am seeking assistance beyond regular support to address this ongoing problem. It is frustrating to repeat the situation only to be left without a resolution. Please, I need urgent help with this matter. Thank you.

Hello, I need to make a reservation, but I've forgotten my password. Unfortunately, when I try the password recovery/change process, it doesn't seem to work. I believe this may be due to my phone number change. My old phone number was +41 79 [redacted] 59 17, and my new number is +41 76 [redacted] 25 46. How can I regain access to my account? I have an urgent reservation to make. Thank you in advance for your assistance. Best regards, Juliana T.

Hello, I prefer to pay in euros instead of dollars. Please adjust accordingly. I need the exact address of my host as I am unable to reach them. I am being asked to clean the place myself even though it should be included in the price? This is the fourth time I am reaching out regarding these issues without any response. It is frustrating to receive generic responses that do not address my specific problems. Airbnb has certainly changed!!! Thank you for your attention. Best regards, Josée C.