Can I return a product purchased online at a Moosejaw store?
Moosejaw has specific return policies that allow customers to return products purchased online. Generally, customers can return items bought online to a Moosejaw retail store, which provides added convenience for those who prefer to handle returns in person. When returning a product, it is important to have the original receipt or proof of purchase, as this facilitates the return process. The product should be in its original condition, with all tags attached and packaging intact. Moosejaw typically offers a return window of up to 30 days from the purchase date for a full refund, while items returned after this period may be eligible for store credit instead. Some exceptions may apply to specific categories of products, such as final sale items, so it is wise to check for any product-specific return guidelines on the Moosejaw website or the original purchase information. For the most accurate and current details regarding returns, it is advisable to consult the Moosejaw website or the return policy section.

Answered Aug 26, 2025
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