Does Saks Fifth Avenue offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-7pm EST.The least busy day is Friday, and the most busy day is Tuesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Saks Fifth Avenue below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Saks Fifth Avenue phone number to document the phone system.
Here is how our research team describes the way the Saks Fifth Avenue phone system greets you: Are you calling about an existing order?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative."
Below are some clips we've found from Saks Fifth Avenue's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Saks Fifth Avenue. For the fastest service, we recommend using support dot saks dot com you're calling to request a price match, to start a return, or to check your order status.
Are you calling about an existing order?
Please say your order number or type it followed by the pound sign."
Excerpt from a call with Saks Fifth Avenue
Thursday, January 11, 2024 10:15 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Saks Fifth Avenue.
For the fastest service, we recommend using support dot saks dot com if you're calling to request a price match, to start a return, or to check your order status.
Are you calling about an existing order?
In a few words, please tell me what else you are calling about."
Excerpt from a call with Saks Fifth Avenue
Thursday, June 13, 2024 7:49 PM
What are the hours and when should I call?
Saks Fifth Avenue operates the call center for this 877-551-7257 phone number Mon-Fri 9am-7pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 167 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Saks Fifth Avenue at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Saks Fifth Avenue phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Saks Fifth Avenue staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Saks Fifth Avenue is Friday.The most busy day to call is Tuesday, which averages 83% more phone calls by comparison.Again, this is based on a sample of 167 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Saks Fifth Avenue is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Saks Fifth Avenue staffs the call center well on Friday.
Why Customers Call Saks Fifth Avenue
If you have time to do a bit of reading before you call Saks Fifth Avenue, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Saks Fifth Avenue customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Saks Fifth Avenue, and their purpose. Are any of these similar to the reason you are trying to call?
Return merchandise request: "Want to get a slip to send it back."
- From a call lasting 5m 32s , Mar 26, 2025 6:58 PM
Missing package inquiry: "I'm trying to see what's going on with that order."
- From a call lasting 14m 10s , Mar 20, 2025 10:51 PM
Inquiring about jacket size: "I was wondering if before I return it, if you have any, NA a different size."
- From a call lasting 11m 27s , Jan 27, 2025 9:36 PM
Missing shoe order: "I had ordered a pair of your Silver Lopez think they was eighty nine dollars, and I never received them."
- From a call lasting 4m 16s , Jan 22, 2025 8:16 PM
Price adjustment request: "I was wondering if I could get a price adjustment."
- From a call lasting 7m 21s , Jan 11, 2025 7:00 PM
Account payment inquiry: "I like to know if I have any no payment, but I don't have my card."
- From a call lasting 11m 36s , Jan 4, 2025 7:41 PM
Information about why customers call Saks Fifth Avenue is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Saks Fifth Avenue provides this option.
Saks Fifth Avenue Customer Service on Facebook / Messenger
Some customer service teams, like that of Saks Fifth Avenue, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Saks Fifth Avenue Customer Help Desk / Web Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- Saks Fifth Avenue customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Saks Fifth Avenue's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Saks Fifth Avenue agent. This phone number is Saks Fifth Avenue's best phone number because 216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-551-7257 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Saks Fifth Avenue first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or facebook or web. In total, Saks Fifth Avenue has 1 phone number. It's not always clear what is the best way to talk to Saks Fifth Avenue representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Saks Fifth Avenue. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Saks Fifth Avenue. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.