Saks Fifth Avenue Customer Service Issues

On Saturday, July 16, [redacted], I tried to buy a gift for my wife on the Saks Off 5th website using the Hooray code but it didn't work. After speaking with customer service and a manager, I learned the code didn't apply to the specific bag I wanted due to missing specifics on the website. The online manager admitted there should have been better explanations about the exclusions. I double-checked and the Louis Vuitton bag shouldn't have been excluded. I'm disappointed not to receive the 25% discount as a consumer. I expected the corporation to honor it since I was correct. Feel free to reach out to me at [redacted]. My name is B. S. The reference number once again is [redacted].

I purchased a pair of Tods loafers from the Saks store at the shops of Bal Barbor around mid-October. Despite it being less than 2 months, I noticed holes in the toes and the stitching coming apart in various areas of the shoe. After contacting customer service four times, I was directed to the store. Unfortunately, the store manager was unhelpful and unwilling to exchange the defective shoes. Upon visiting the Tods store, they confirmed the shoes were indeed faulty. Considering Saks is known as a high-end store, I expected better customer service. I just want to swap the shoes as I spent $[redacted] on them. If anyone can assist, please contact me at [redacted].

I am requesting a refund for an order that was supposed to be shipped but is showing as not processed in both their system and the carrier's system. Yesterday, I spoke with a supervisor named Jose over the phone regarding my order of Dior serum foundation and Dior mascara, totaling $92.12, which I paid for on November 25, [redacted]. The expected delivery date by Saks was December 3, [redacted]. However, the tracking number XLX[redacted]68AGA6C indicates that the order has not been shipped. Despite several attempts to resolve this by requesting a re-shipment or cancellation, I was told that the order had already been shipped from their end. Jose assured me during our conversation that he would email me an update on December 9, [redacted], regarding the status of the shipment, but I never received any communication, and the tracking information still indicates that the package has not been shipped. I kindly request the cancellation of my order and confirmation that a refund will be processed promptly.

I bought an Aidan Mattox pink tuxedo cocktail dress, size 6, from Saks Fifth Avenue for New Year's Eve. It was the last one available online and I paid $[redacted] instead of the original price of $[redacted]. When the dress arrived, the box was damaged, and the dress looked wrinkled and poorly packaged inside. I contacted Saks to request a replacement or a discount, but they only offered a credit if I returned it. I am disappointed by the lack of care in packaging such an expensive dress. I feel let down by Saks' customer service and the subpar condition in which my dress arrived. I expected better from a reputable store like Saks Fifth Avenue, and I am reluctant to recommend them to others. I have photos of the dress as proof of its poor presentation.

Hello, I would like to cancel PayPal order transaction number O-3KN[redacted][redacted] as I accidentally made a duplicate order. I have already been charged for the valid order number [redacted]97. The second order was made using my card through online banking, not through PayPal, and has already been charged. Thank you, Mateusz Markielowski

I returned my online orders at the Saks Fifth Store in Beverly Hills, CA on 11/28/22. My Order No is [redacted]72 for 2 dresses in the same color but different sizes. I only got a credit for 1 dress, while I returned both. The missing dress item No on the return receipt is [redacted][redacted]. I have spent hours calling Saks and was transferred to the store to resolve this issue. However, an associate named Nathan hung up on me and continues to do so when I call back. I am frustrated and humiliated by this poor customer service. I never expected such treatment from a high-end store like Saks. When can I expect the refund to be issued? Thank you. Regards, NO

I made a purchase from Saks Off Fifth, cancelled it within the specified timeframe, but still got charged and the item was sent to someone I barely know. Despite my efforts to request a refund and prevent the delivery, I faced resistance and incorrect information from the customer service team. Even though an agent mentioned processing the refund without needing to return the item first, it turned out to be untrue, and they denied their mistake. Manager R. Cabiles declined the refund, claiming it could only be issued upon return of the item, even though the error was theirs. Manager A. Dlamini, who handled only calls, blamed the chat team, redirected to email, and then hung up on me. I also asked for a price match refund on another order, which went unaddressed. I'm hesitant to ask the unintended recipient to return the shoes, given the company's fault and unhelpful attitude of the agents. I am seeking appropriate compensation for the inconvenience, frustration, and expenses incurred, along with a refund for the order.

Hello, I recently bought several designer items at Saks Fifth Avenue, both in-store and online. I've been attempting to return an Akris dress I purchased in-store on May 20th, [redacted], which was part of a pre-sale and shipped to me. Despite my efforts over the past two days, spending over two hours, I have encountered difficulties returning it without an order number on the receipt. I am currently out of town and need to ship the dress back via FedEx for a full refund this week. Unfortunately, my attempts to resolve this by contacting various parties, including the store customer service, Saks customer service, and the designer department were unsuccessful and resulted in unhelpful responses. This experience has been frustrating, and I would appreciate your prompt assistance with the return process. Thank you, S. Dauber

I have encountered poor customer service while trying to resolve my issue. Despite multiple attempts and escalations, I have only been offered a store credit instead of receiving an actual cash refund. Since March, I have been promised many resolutions which were never fulfilled. The latest "senior advisor" informed me that providing a store credit or gambling with a submission was the only option available. This is unacceptable considering the documented promises made to me. Additionally, a senior advisor previously assured me that I could return the item, but the distribution center failed to acknowledge the notes resulting in a repeated return. The recent senior advisor indicated that the distribution center's decision supersedes theirs, and I am left with the choice between a store credit or enduring another month's wait for a submitted "case."

I placed an online order yesterday for a pair of Karl Lagerfield Paris Calypso coral pants in size 16 to be shipped to my home address at [redacted] Hawthorn Lane, Beaumont, CA [redacted]. After rushing through the process, I would like to verify that all the information provided is accurate. While visiting the El Paseo store in Palm Desert, CA, I noticed the same pants in size 16 and the same color. I am interested in purchasing them from the store instead of online. Could you please check if they are still available and inquire if they could be reserved for me since I will be in the area again tomorrow? I can be reached at [redacted] in case you need to contact me. Thank you.

On March 9th, [redacted], I returned a pair of Christian Louboutin pumps for $[redacted] that I had originally purchased on March 6th, [redacted]. I returned them in the same pristine condition I received them in. However, the company claimed the shoes were damaged, even though I had never worn them. After providing photographic evidence of their condition and contacting customer service, I received an apology. They arranged for a FedEx pick-up twice, but the issue persisted. Visiting Saks Fifth Avenue in LA, I learned they are now a separate entity from saksfifthavenue.com. After contacting their customer service, they scheduled another pick-up with assurances it would be handled properly. Despite FedEx confirming delivery to the warehouse, I did not receive any updates on my return. After several attempts, today I was informed that I would not be refunded and the item would not be returned due to multiple returns. This was unexpected as previous interactions only involved apologies and pick-ups without mentioning these consequences. I requested the item to be returned to me, but the warehouse refused.

On October 1, [redacted], I purchased a pair of Prada sneakers from your store. The shoes were on sale and only had size 9.5 available, close to my usual size of 8.5 to 9. They felt big, so I asked the salesman if I could try them at home with thicker socks, and he agreed as long as it was within 30 days. Testing them in my carpeted bedroom, I only took about 10 steps and they still felt too large. When I tried to return them on October 9, [redacted], the store manager, Michelle Mckay, refused, claiming they had been worn. I explained that I only briefly tested them indoors, and was told they could be returned within 30 days. Despite requesting to speak to her supervisor and being told she was the final authority, I am disappointed by the conflicting information. As a loyal customer who trusts Saks Fifth Avenue's standards, I urge you to honor my return request for the unworn shoes with the original receipt.