A:Press 2 for existing customers, then 2.Our free phone can also navigate phone menus to get a live human at Peapod for you.
Q:
Does Peapod offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-11pm, Sat 7am-4:30pm, Sun 7am-11pm EST.The least busy day is Saturday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Peapod below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Peapod phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 for existing customers, then 2
What are the hours and when should I call?
Peapod operates the call center for this 800-573-2763 phone number Mon-Fri 7am-11pm, Sat 7am-4:30pm, Sun 7am-11pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 168 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Peapod call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Peapod phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Peapod staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Peapod is Saturday.The most busy day to call is Tuesday, which averages 131% more phone calls by comparison.Again, this is based on a sample of 168 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
Peapod's return policy allows customers to request a refund or replacement for any damaged or unsatisfactory items. If you receive damaged or spoiled products, or if your order contains missing items, simply contact Peapod's customer service within 7 days of delivery. They will promptly arrange for a refund or replacement. Peapod also offers a 100% satisfaction guarantee, enabling customers to return any item they are not completely satisfied with for a full refund. To initiate a return, customers can either call customer service or make a request through their online account. Peapod strives to ensure a hassle-free and pleasant shopping experience, aiming to promptly resolve any issues regarding product quality or delivery discrepancies.
Peapod offers flexible and transparent delivery fees to meet our customers' needs. Our delivery fees vary depending on the order size and preferred delivery time slot. For orders above $60, delivery fees range from $7.95 to $9.95. However, we also offer a PodPass subscription service, which provides unlimited free deliveries for a specific time period. PodPass options include three months for $35, six months for $60, or annually for $120. Additionally, customers can benefit from frequent promotions and discounts on delivery fees that can help reduce costs. At Peapod, we strive to provide affordable and convenient grocery delivery options to our valued customers.
Yes, Peapod offers coupons and discounts to help customers save on their grocery orders. Customers can find coupons on the Peapod website or app, allowing them to apply the discounts directly to their order during checkout. Peapod also has a section called "Specials" where customers can find ongoing promotions, discounts on specific products, and clearance items. Additionally, customers can sign up for Peapod's email newsletter to receive exclusive deals, promo codes, and notifications about upcoming sales. Peapod understands the importance of offering discounts and savings to its customers, making grocery shopping more affordable and convenient for everyone.
Click the link above to get answers to just about any Peapod customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Peapod is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Peapod will reply our your email.
Peapod, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Conclusion and closing notes
This is Peapod's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Peapod agent. This phone number is Peapod's best phone number because 9,936 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-573-2763 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Peapod first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or twitter. In total, Peapod has 1 phone number. It's not always clear what is the best way to talk to Peapod representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Peapod. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Peapod. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.