Peapod Customer Service Issues

I want to bring attention to the quality of the produce I've been receiving from my PeaPod home deliveries. Over the past two or three deliveries, I have had to discard a cantaloupe, a 4-pound bag of naval oranges, a long cucumber, a bag of Stop and Shop (Dole) chopped romaine lettuce, and potentially a few other items. I am hoping that my account can be credited for the cost of these items. I have an upcoming delivery scheduled for Monday, December 27, [redacted], and I have included items like rainbow baby carrots and multi-colored cherry tomatoes in my order. This will be my final attempt with the produce department. Kindly advise the individuals selecting the items for my order to exercise caution in choosing the produce PeaPod will be delivering.

I recently contacted customer service for help with a delivery, which I usually do. However, this time I had a disappointing experience. I spoke with Melanie and requested an itemized bill in PDF format for my Apple desktop computer, as I am 72 years old. Despite my request, Melanie was unwilling to assist me and transferred me back to the queue after a 20-minute hold, resulting in another 17-minute wait. Unlike my previous positive interactions with Mary, who provided excellent service and promptly emailed me receipts, Melanie's behavior was unacceptable. I am disappointed by this unpleasant experience and would appreciate it if someone could address this matter. Thank you in advance for your attention to this issue.

Four charges were incorrectly processed on my MasterCard this week instead of being deducted from my snap benefits account. Despite ordering and canceling four times, I still face the issue. I have spoken with a live representative twice already. I kindly request that the $[redacted] be refunded to my MasterCard and debited from my EBT account. Losing this service would be unfortunate as it fits my needs perfectly, but this error has significantly impacted my SSI funds. I am now left with no available funds for the remainder of the month. Your assistance in resolving this matter would be greatly appreciated.

Today, I had my order delivered, and as I was unpacking, I received a couple of missed calls from an unknown number. I usually don't answer those. Shortly after, the delivery person arrived at my door asking about items that weren't mine, which made me realize two of my items were missing. When I confirmed the mix-up, he seemed skeptical, leaving me feeling uneasy. He quickly took the bags back without giving me a chance to double-check. Later, I found out my chicken salad and salad dressing were also missing. Despite the uncomfortable situation, I wanted to share how it made me feel. I appreciate Stop & Shop, and although this experience was unsettling, I remain a loyal customer. Thank you for understanding. - Madeline S.

A few weeks ago, I had issues with my Stop & Shop delivery orders not processing. I contacted customer service, who informed me that PeaPod claimed I owed money. I reached out to PeaPod's accounts receivable department and they verified that I had paid in full with no outstanding balance. Despite this, I continue to receive messages from Stop & Shop about order processing problems. PeaPod promised to make a note to resolve the issue but I have not received any confirmation. I would appreciate confirmation before attempting to place another order. It's worth noting that back in July, PeaPod was supposed to call me based on a text message I received, but they never did. I would prefer to resolve this without involving the Better Business Bureau. You can reach me at [redacted]

I am eagerly waiting for my Peapod delivery which has not arrived yet. Despite checking the order status on both my phone and computer, there has been no update since almost 2 hours ago. The delivery window was scheduled for December 17, [redacted], from 4:30 PM to 10:00 PM, and it is now past 10:00 PM. Could someone please confirm if my order will be delivered tonight? My details are as follows: Marilyn Gibbons, 76-66 Austin St, Apt. #2E, Forest Hills, NY [redacted]. You can reach me at [redacted] or via email at [redacted] The designated driver for my delivery is Brian. Given that the office is closed on Sundays, I kindly request a prompt response before Monday, as I am a teacher and find it challenging to make calls during classes. Thank you in advance for your assistance.

My delivery arrived as expected, on time. However, the order status has not been updating throughout the night. This issue should be addressed to prevent unnecessary phone calls and messages, like mine, especially when orders arrive after hours. This is unlikely to be the fault of the driver. I have been a loyal customer of Peapod for years and generally have very few issues. Please investigate and resolve this matter. Disregard my previous messages from December 17, [redacted]. Sincerely, Marilyn G.

I placed an order for delivery on 2/7 at 7 pm, but only received a notification at 6:30 pm that the driver was on his way, with an expected arrival time between 7:40 pm to 9:10 pm. When I inquired about the delay, I was informed that the driver did not want to deliver due to snow in Wales, MA. However, there has been no snowfall today and the roads are clear. During my call, there was difficulty with a person named Tracey, during which I expressed my frustration using the term "shit." While I appreciate the efficiency of some of your staff, there have been recurring issues with deliveries lately. The explanation for today's non-delivery seemed fabricated, as there is no snow in Wales, MA. Being disabled, I prepared for the delivery by clearing out my fridge, only to have the food undelivered. This has inconvenienced me, especially with no alternative delivery option available until after my home health aid leaves tomorrow. I am disappointed and frustrated, and this experience has left me without essential items like milk for breakfast. - M.C. Wales, MA, currently experiencing no snow.

I am reaching out regarding an order I placed using the Giant shopping app for the Forest Hill, MD location. My delivery was scheduled for today, April 8, [redacted], between 6-8am. However, it is now 10:27am, and my order has not yet arrived. Upon contacting the store, I was directed to your company's number. Despite calling after 7am, within the Mon-Sun 7am EST availability as per the greeting message, I am still awaiting information on the status of my order. I urgently need these items by tonight and would appreciate an update on when the delivery can be expected. I am considering alternative options to ensure I receive the items on time, but I hope to avoid the inconvenience of a delayed delivery followed by a return and refund process. Your prompt assistance in resolving this matter is greatly appreciated. Thank you, Alma

As a lay chaplain recovering from a car accident and pneumonia, I had an issue with my grocery order. I initially placed an order on the 4th and tried to reorder, but encountered problems with missing items. I asked the representative to credit my SNAP account $25 for this being my second order. We spent two hours on the phone from 8:00 PM to 10:00 PM trying to resolve the payment and card issues. I'm uncertain if the charge went through SNAP, if it was billed to the correct Amex card, and if the $25 credit for the second order within 60 days was applied. Despite the helpful representative, the system was not functioning properly. I requested a supervisor due to my fatigue from the accident and illness. Having the wrong Amex charged and SNAP overcharged added to my stress during this lengthy process.

I have been disappointed with the quality of the produce in my last two Peapod deliveries. During my most recent delivery on September 24, [redacted], I received 4 Bartlett Pears that were in poor condition with rotten spots, bruises, and broken skin. I had to discard 3 out of the 4 pears. Additionally, the green bananas I ordered turned out to be yellow and soft. This is the second time I have had to file a complaint about the produce in my orders. I am not sure what is happening with the packing of the orders, but at this point, I am hesitant to continue using your service in the future.

I instructed the driver to deliver to the back porch, but he left the groceries on the front porch right in front of the door instead. Unfortunately, as I was getting my groceries, my landlord's dogs came out, causing them to knock over the groceries, fall down the porch stairs, and resulting in some crushed items and injuries to the dogs. This situation has caused significant trouble, and my landlord is understandably upset. Kindly, I recommend that a representative contacts me at [redacted].