Arizona Motor Vehicle Division (DMV/RMV) Customer Service

Phone Number & Contact Info

Arizona Motor Vehicle Division (DMV/RMV)'s Best Phone Number

602-255-0072
Calls Phoenix Customer Service·Most popular Arizona Motor Vehicle Division (DMV/RMV) number
Q:

How do I talk to a live human at Arizona Motor Vehicle Division (DMV/RMV)?

A:Calling this Arizona Motor Vehicle Division (DMV/RMV) number should go right to a real human being.
Q:

Does Arizona Motor Vehicle Division (DMV/RMV) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Arizona Motor Vehicle Division (DMV/RMV) Customer Phone Numbers

Tucson Customer Service

520-629-9808
Mon-Fri 8am-5pm EST · Direct to a human · Please hold for the next available representative.

Elsewhere in AZ Customer Service

800-251-5866
Toll-free · Mon-Fri 8am-5pm EST · Direct to a human · Please hold for the next available representative. · Free tools available: Talk for me, Skip the wait, Schedule my call

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Arizona Motor Vehicle Division (DMV/RMV) phone number to document the phone system.
Here is how our research team describes the way the Arizona Motor Vehicle Division (DMV/RMV) phone system greets you: Please hold for the next available representative.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Arizona Motor Vehicle Division (DMV/RMV) number should go right to a real human being
In fact, much of this information on this page is superfluous because this Arizona Motor Vehicle Division (DMV/RMV) phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Arizona Motor Vehicle Division (DMV/RMV) operates the call center for this 602-255-0072 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 175 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Arizona Motor Vehicle Division (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Arizona Motor Vehicle Division (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Arizona Motor Vehicle Division (DMV/RMV) is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 175 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Arizona Motor Vehicle Division (DMV/RMV)

In summation, the best day to call Arizona Motor Vehicle Division (DMV/RMV) is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Arizona Motor Vehicle Division (DMV/RMV) staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Arizona Motor Vehicle Division (DMV/RMV) Customer Number

Christian Allen is the editor / author responsible for this content.
Aug 21, 2023

When calling the Arizona Motor Vehicle Division's Phoenix offices, rather than selecting a type of help, you're quickly told that you'll be provided with Level One assistance for as long as it's appropriate. Should your call need more specific instructions, you'll be upgraded to Level Two assistance and transferred to the appropriate person.

Level One assistance offers help with general questions, which appears to make sense as a starting ground for MVD-related questions. I expected that I might have a lengthy wait, given the lack of a specific menu, but I was quickly connected with a representative and had a total wait of less than five minutes.

When I got connected to a representative, I was thanked for holding and asked how she could assist me. I informed her that I would be moving to Arizona in the next few weeks and wanted to know how long I had to obtain a new license. She said that I would have 30 days to get my new license, and I would need to bring either my birth certificate or passport, as well as my out-of-state driver's license. I would also have to provide my Social Security number, and if I wanted to get a Real ID-compliant license, I would need to bring in two pieces of mail to establish my Arizona residency.

I then asked how much I could expect to pay, and she said the cost was a flat $25 regardless of my age. She said the only difference in my license options would be if I wanted the Real ID option or not, and if I did, I would need to have the required pieces of mail. I asked her what qualified as mail for those purposes, and she told me anything with my name and address, such as a utility bill, cable bill or leasing document, would work. I thanked her for helping me, and she wished me a nice day.

Overall, I thought this system of passing callers off to the first Level One representative made for a good experience. By doing it this way instead of segmenting calls, the Arizona MVD ensures that every representative gets experience in providing basic help, and more experienced representatives who are needed for tougher concerns don't get tied down with easy calls. In turn, that helps cut down on wait time for customers, as most questions appear to be manageable for the Level One staffers.

Having a lack of a menu can be a bit jarring, but doing it this way makes a lot of sense. I had a good experience and had no issues getting my questions answered in a professional and helpful manner. If I actually needed assistance from the Arizona MVD, I'd have no hesitation calling in for help with either a Level One or Level Two concern, as it's clear the staff knows what it's doing.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Arizona Motor Vehicle Division (DMV/RMV)

If you have time to do a bit of reading before you call Arizona Motor Vehicle Division (DMV/RMV), we recommend you read over some of our problem-specific articles.

What are the acceptable forms of payment at the DMV/RMV?

The Arizona Motor Vehicle Division (DMV/RMV) accepts various forms of payment to accommodate customers. Cash is an accepted form, but it's highly recommended to bring exact change. Additionally, major credit cards such as Visa, MasterCard, American Express, and Discover are accepted. Debit cards displaying a Visa or MasterCard logo are also valid payment methods. Personal checks, traveler's checks, and money orders are acceptable, but should be made payable to the "Motor Vehicle Division" or "Arizona Department of Transportation." Temporary checks are not accepted. It's essential to note that individual field offices might have specific restrictions or limitations on payments, so it's advisable to check the office's website or call ahead to ensure you have the appropriate form of payment.

What are the fees for obtaining a duplicate title?

The fees for obtaining a duplicate title from the Arizona Motor Vehicle Division (DMV/RMV) vary depending on the circumstances. If the original title was lost or destroyed, the fee is $4. If there is a lienholder listed on the title, an additional $1 fee is required. However, if the duplicate title is being requested due to a change of ownership or address, the fee is $14, which includes the $4 fee for the duplicate title and a $10 fee for the new registration certificate. It is important to note that these fees are subject to change. To obtain an accurate and up-to-date fee, it is recommended to visit the official website of the Arizona Motor Vehicle Division or contact their customer service.

What documents do I need to bring for a title transfer?

To complete a title transfer at the Arizona Motor Vehicle Division (DMV/RMV), you will require specific documents. These include a completed title and registration application, a valid ID or driver's license, proof of insurance, and a lien release if applicable. Additionally, the previous owner's signature on the title is necessary, along with a bill of sale or a gift affidavit if the vehicle was acquired differently. For vehicles weighing over 26,000 pounds, a weight certificate is needed, and for out-of-state transfers, an emissions compliance form and a vehicle identification number inspection may be necessary. It's advisable to verify the exact document requirements on the official Arizona DMV website or contact their customer service for up-to-date information to ensure a smooth title transfer process.

Top Arizona Motor Vehicle Division (DMV/RMV) customer service problems

Click the link above to get answers to just about any Arizona Motor Vehicle Division (DMV/RMV) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Arizona Motor Vehicle Division (DMV/RMV) is extracted from issues that customers have reported to GetHuman.
Arizona Motor Vehicle Division (DMV/RMV) issues reported to GetHuman

More Arizona Motor Vehicle Division (DMV/RMV) Customer Service Contacts

There are of course other ways to contact Arizona Motor Vehicle Division (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.

Arizona Motor Vehicle Division (DMV/RMV) Customer Help Desk / Web Support

azdot.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- Arizona Motor Vehicle Division (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Arizona Motor Vehicle Division (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Arizona Motor Vehicle Division (DMV/RMV) agent. This phone number is Arizona Motor Vehicle Division (DMV/RMV)'s best phone number because 1,050 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 602-255-0072 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Arizona Motor Vehicle Division (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Arizona Motor Vehicle Division (DMV/RMV) has 3 phone numbers. It's not always clear what is the best way to talk to Arizona Motor Vehicle Division (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Arizona Motor Vehicle Division (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Arizona Motor Vehicle Division (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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