How do I talk to a live human at Microsoft Surface?
A:Must say "Home" or "Business" at the first menu. Then you must say the reason you're calling to be transferred.Our free phone can also navigate phone menus to get a live human at Microsoft Surface for you.
Q:
Does Microsoft Surface offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-11pm EST.The least busy day is Monday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Microsoft Surface below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Microsoft Surface phone number to document the phone system.
Here is how our research team describes the way the Microsoft Surface phone system greets you: Hi thanks for calling Microsoft.For the quality of our products services and training this call maybe recorded or monitored and information collected on this call maybe transferred to other countries. To help me best assist you I need to know if you are calling as a home user or business user?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must say "Home" or "Business" at the first menu. Then you must say the reason you're calling to be transferred.
Below are some clips we've found from Microsoft Surface's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user or as a business user."
Excerpt from a call with Microsoft Surface
Thursday, August 22, 2024 1:57 PM
What are the hours and when should I call?
Microsoft Surface operates the call center for this 877-696-7786 phone number Mon-Fri 9am-11pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 93 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Microsoft Surface call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft Surface phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft Surface staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Microsoft Surface is Monday.The most busy day to call is Thursday, which averages 180% more phone calls by comparison.Again, this is based on a sample of 93 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Microsoft Surface is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Microsoft Surface number, but it is also the day with the shortest hold times.
Why Customers Call Microsoft Surface
Below is a sample of recent calls to Microsoft Surface, and their purpose. Are any of these similar to the reason you are trying to call?
Keyboard not functioning: "My keyboard is not working, and I'm using a laptop."
- From a call lasting 2m 4s , Nov 1, 2024 10:29 PM
Request for technical support: "No. I want person."
- From a call lasting 2m , Sep 20, 2024 3:33 PM
Request for human support: "I want a person, a human."
- From a call lasting 2m 3s , Sep 20, 2024 3:02 PM
Request to speak supervisor: "I need a supervisor."
- From a call lasting 41m 6s , Sep 20, 2024 2:14 PM
Conclusion and closing notes
This is Microsoft Surface's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft Surface agent. This phone number is Microsoft Surface's best phone number because 3,704 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-696-7786 include and other customer service issues. Rather than trying to call Microsoft Surface first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Microsoft Surface has 1 phone number. It's not always clear what is the best way to talk to Microsoft Surface representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Microsoft Surface. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Microsoft Surface. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.