How Do I Recover My Microsoft Word Account Access?

You need a Microsoft Word account to set up the offline version of the application and use its online version. However, if you forget the password or email address of the account, you will lose access. You can recover access using your security information, by resetting the password or filling an account recovery form.

Christian Allen is the editor / author responsible for this content.
Sep 11, 2020

How Do I Recover My Microsoft Word Account Access?

Microsoft Word is a word processing application and is one of the most commonly used computer programs globally. It is also one of the oldest programs developed by Microsoft.

You can write, edit, and save documents using Microsoft Word. You can also share Microsoft Word documents with business partners, colleagues, or friends.

You can use Microsoft Word in two ways. You can either use the offline application or access it online through the Microsoft Office website.

You will need an email address and password to set up the offline version and log on to the online version.

Before you contact Microsoft Word about a lack of account access, you should first try some troubleshooting solutions. The most basic one is to check is the Caps Lock is off, and the spelling of your email address and password are correct.

You can then try clearing your browser history and seeing if that works. You should also try signing in to your Microsoft Word account to see if it works.

Recovering Your Account

Use Security Information

One reason for losing access to your account is forgetting your account details. You can receive your account details using your security information.

You can receive your account details via email, phone number, or Skype. It involves the following process:

  1. Launch your web browser.
  2. Open the Microsoft Office website.
  3. Go to the Account Recovery page.
  4. Input the method through which you would like to receive your account details and then click 'Next.'
  5. Answer the security questions and then click ‘Send Code.'
  6. You will receive the security code within a few minutes.
  7. Type the code into the empty dialog box and click 'Send.'
  8. Once you do, you will see the account details for your account, which you can use to log in.

Fill an Account Recovery Form

If you cannot receive a verification code, you will have to fill and submit a recovery form. You will need to gather as much information about your Microsoft Word account as you can.

Once you have all the information, you can proceed to fill the account recovery form. One thing that is mandatory to fill the form is a working email address where Microsoft can send feedback.

The process of filling the recovery form is as follows:

  1. Launch your web browser and open the Microsoft account recovery page.
  2. Input your Microsoft account email address.
  3. A pop-up screen will appear to verify that you are not a robot. Input the characters required and then click ‘Next.' Microsoft will send a code to your email to ensure that it is indeed working.
  4. Enter the code into the field provided.
  5. Select ‘Fill Account Recovery form.'
  6. Fill in as many details in the form as you can. You should fill the form from a location and a device recognized by Microsoft.
  7. Verify the details on the form and then click ‘Send.'

Microsoft will respond to the form using the email you provided, and you will be able to recover access to your account.

Password Reset

A common reason why people lose access to their Microsoft Word account is forgetting their password. You will be unable to access your account without your password.

You can reset your password through the following process:

  1. Launch your web browser and open the Microsoft Word site.
  2. Click 'Login.'
  3. Click ‘Forgot password' under the empty fields.
  4. You will have to input your email address. A password reset link will be in the message from Microsoft Word.
  5. Reset your account password and then use it to log onto your account.

If you have any issues recovering your account, contact Microsoft Word customer service.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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