Does Microsoft Advertising offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6am-6pm, Sat 8am-6pm PST.The least busy day is Wednesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Microsoft Advertising below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Microsoft Advertising phone number to document the phone system.
Here is how our research team describes the way the Microsoft Advertising phone system greets you: Welcome to Microsoft Advertising. To help us improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries. To help us get you to the right team of experts, select from the following options. If you were an Advertising Agency, press 1. To learn more about Microsoft Advertising or need help getting started, press 2. For assistance with shopping campaigns or conversion tracking, press 3. For coaching on how to improve your advertising campaign performance, press 4. For all other questions, press 0, and we will help you get to the right expert.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Microsoft Advertising's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi.
Welcome to Microsoft Advertising.
To help us to improve the quality of our product services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help us get you to the right team of experts, select from the following options.
If you are an advertising agency, press one.
To learn more about Microsoft Advertising, or need help getting started, press two.
For assistance with shopping campaigns or converge please hold and a Microsoft advertising specialist will be with you shortly.
You matter to us. After your session, you'll be asked three quick questions about your experience.
Thanks for taking the time to help us continually improve."
Excerpt from a call with Microsoft Advertising
Wednesday, January 31, 2024 7:00 PM
The first phone menu
"Hi.
Welcome to Microsoft Advertising.
To help us to improve the quality of our products, services, and training call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help us get you to the right team of experts, select from the following options.
For all other questions, press zero, and we'll help you get to the right expert.
If you are an advertising agency, press one.
To learn more about Microsoft advertising or need help getting started, press two."
Excerpt from a call with Microsoft Advertising
Wednesday, January 31, 2024 2:16 PM
What are the hours and when should I call?
Microsoft Advertising operates the call center for this 800-518-5689 phone number Mon-Fri 6am-6pm, Sat 8am-6pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 10,822 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Microsoft Advertising call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft Advertising phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft Advertising staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Microsoft Advertising is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 10,822 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Microsoft Advertising is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Microsoft Advertising number, but it is also the day with the shortest hold times.
Why Customers Call Microsoft Advertising
Below is a sample of recent calls to Microsoft Advertising, and their purpose. Are any of these similar to the reason you are trying to call?
Cryptocurrency advertising approval: "We are strictly only advertising in US and all of our campaigns at this account are US only, which is why we keep getting denied for cryptocurrency advertising approval."
- From a call lasting 13m 44s , Feb 6, 2024 2:24 PM
Cryptocurrency ad form status: "We want to promote a product related to Bitcoin ETF but facing issues with getting approved for cryptocurrency advertising."
- From a call lasting 31m 9s , Jan 31, 2024 7:00 PM
Advertising campaign query: "We were rejected for advertising a financial product and need assistance with the process."
- From a call lasting 23m 5s , Jan 31, 2024 2:16 PM
More Microsoft Advertising Customer Service Contacts
There are of course other ways to contact Microsoft Advertising customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Microsoft Advertising provides this option.
Microsoft Advertising Customer Service on X (formerly Twitter)
Microsoft Advertising, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Conclusion and closing notes
This is Microsoft Advertising's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft Advertising agent. This phone number is Microsoft Advertising's best phone number because 64,933 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-518-5689 include and other customer service issues. Rather than trying to call Microsoft Advertising first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or twitter. In total, Microsoft Advertising has 1 phone number. It's not always clear what is the best way to talk to Microsoft Advertising representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Microsoft Advertising. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Microsoft Advertising. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.