Arizona Motor Vehicle Division (DMV/RMV) Tucson Customer Service

Phone Number & Getting a Rep

Arizona Motor Vehicle Division (DMV/RMV) Tucson Customer Service number

520-629-9808
Calls Tucson Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Arizona Motor Vehicle Division (DMV/RMV) number?

A:Direct to a human
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-5pm EST. The least busy day is Thursday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Arizona Motor Vehicle Division (DMV/RMV) Tucson Customer Service?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Monday.

All Arizona Motor Vehicle Division (DMV/RMV) customer service contact information

This is the #2 most popular Arizona Motor Vehicle Division (DMV/RMV) phone number out of 3. Click above to go back to the main customer service number and other contact information, including Arizona Motor Vehicle Division (DMV/RMV) email addresses, twitter handles, and live chat options.

More Arizona Motor Vehicle Division (DMV/RMV) Customer Phone Numbers

Phoenix Customer Service

602-255-0072
Main phone number · Mon-Fri 8am-5pm EST · Calling this Arizona Motor Vehicle Division (DMV/RMV) number should go right to a real human being · Please hold for the next available representative.

Elsewhere in AZ Customer Service

800-251-5866
Toll-free · Mon-Fri 8am-5pm EST · Direct to a human · Please hold for the next available representative.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Arizona Motor Vehicle Division (DMV/RMV) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the Arizona Motor Vehicle Division (DMV/RMV) phone system greets you: Please hold for the next available representative.

What are the hours and when should I call?

Arizona Motor Vehicle Division (DMV/RMV) operates the call center for this 520-629-9808 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 175 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Arizona Motor Vehicle Division (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Arizona Motor Vehicle Division (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Arizona Motor Vehicle Division (DMV/RMV) is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 175 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Arizona Motor Vehicle Division (DMV/RMV) is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Arizona Motor Vehicle Division (DMV/RMV) staffs the call center well on Thursday.

Calling this Arizona Motor Vehicle Division (DMV/RMV) Customer Number

Christian Allen is the editor / author responsible for this content.
Aug 28, 2023

Calling the Arizona Motor Vehicle Division for assistance from this number is a streamlined, positive experience. First, the Arizona MVD offers multiple numbers to break up call volume, and this number is meant to only be used by residents of Tucson and Pima County. That helps cut down on wait time substantially, making for a much better customer experience.

Second, the Arizona MVD has a system that only escalates calls when necessary. All calls start out as Level One calls, which is the most basic level of service provided. During a Level One call, there's no need for the customer to provide any personal identification or details; this level is for general questions that can apply to anyone. Should a customer require more personalized or advanced help, their call is escalated to a Level Two call.

For a Level Two call, the customer must provide their name and any other identifying details needed to get things resolved. For my call, I had a brief wait of about five minutes before a woman's voice answered and asked how she could assist me. I told her I'd just purchased a vehicle from a private seller and would need to title and register it in Arizona. She asked me if I had the vehicle's existing title, and I told her that I did, as it was a private sale. 

She then asked if the vehicle had an emissions test, and I told her it required one. She said I'd need to bring the vehicle to a testing location and get an emissions test, and I'd then have to bring that and the title to my local registration center in Pima County. I asked if there was anything else needed, and she said there wasn't.

I then asked about how much I could expect to pay to register my vehicle, and she asked what year, make and model my vehicle was. I told her it's a 2015 Toyota Avalon, and she said she would check the vehicle specifications and let me know after a brief hold. After a couple minutes, she told me I could expect to pay $191 to register for one year and $290 if I registered for two years. I thanked her for her assistance, and she quickly thanked me for calling and hung up immediately.

Overall, I thought this was a very good experience. The attention to detail was excellent, as evidenced by the representative's desire to get the call right down to a detailed price for registering a specific vehicle. I expected her to give a generic answer about how it varies or she didn't know, but she actually took the time to look up information and make sure it was right.

Along with the streamlined service that cut down on wait times, this was a first-rate example of customer service. If I needed help from the Pima County phone number for the Arizona MVD, I'd be very comfortable calling again. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
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