Arizona Motor Vehicle Division (DMV/RMV) Elsewhere in AZ Customer Service

Phone Number & Getting a Rep

Arizona Motor Vehicle Division (DMV/RMV) Elsewhere in AZ Customer Service number

800-251-5866
Toll-free·Calls Elsewhere in AZ Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Arizona Motor Vehicle Division (DMV/RMV) number?

A:Direct to a human
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-5pm EST. The least busy day is Thursday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Arizona Motor Vehicle Division (DMV/RMV) Elsewhere in AZ Customer Service?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Monday.

All Arizona Motor Vehicle Division (DMV/RMV) customer service contact information

This is the #3 most popular Arizona Motor Vehicle Division (DMV/RMV) phone number out of 3. Click above to go back to the main customer service number and other contact information, including Arizona Motor Vehicle Division (DMV/RMV) email addresses, twitter handles, and live chat options.

More Arizona Motor Vehicle Division (DMV/RMV) Customer Phone Numbers

Phoenix Customer Service

602-255-0072
Main phone number · Mon-Fri 8am-5pm EST · Calling this Arizona Motor Vehicle Division (DMV/RMV) number should go right to a real human being · Please hold for the next available representative.

Tucson Customer Service

520-629-9808
Mon-Fri 8am-5pm EST · Direct to a human · Please hold for the next available representative.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Arizona Motor Vehicle Division (DMV/RMV) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the Arizona Motor Vehicle Division (DMV/RMV) phone system greets you: Please hold for the next available representative.

What are the hours and when should I call?

Arizona Motor Vehicle Division (DMV/RMV) operates the call center for this 800-251-5866 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 175 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Arizona Motor Vehicle Division (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Arizona Motor Vehicle Division (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Arizona Motor Vehicle Division (DMV/RMV) is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 175 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Arizona Motor Vehicle Division (DMV/RMV) is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Arizona Motor Vehicle Division (DMV/RMV) staffs the call center well on Thursday.

Calling this Arizona Motor Vehicle Division (DMV/RMV) Customer Number

Christian Allen is the editor / author responsible for this content.
Aug 28, 2023

Calling the Arizona Motor Vehicle Division is a simple process that's designed to limit customers' wait times. When calling this number, it's important to remember that it's meant for people outside Arizona's two main metropolitan areas of Phoenix and Tucson. If you live in Maricopa County or Pima County, you have another number to call. Given how much of the state's population resides in those two areas, this is an excellent way to limit waiting.

Another customer-friendly feature is the Arizona MVD's system of starting all customers out with a Level One representative. When your call goes to a Level One representative, you're provided with general assistance that doesn't require you to offer any personal details. If you need more personalized support, you're transferred to a Level Two representative who can better assist with your situation. Most customers should find their questions answered at Level One, and this system ensures that Level Two representatives are reserved for those customers who really need specific assistance.

When I called this number, I had a wait time of less than five minutes before getting connected with a customer service representative. I told him I would be moving to Arizona in the near future and wanted to know how long I had to get my Arizona license once I did. He said I needed to get my Arizona license within 30 days of moving to the state. I asked him what information I'd need to provide, and he said I'd need my out-of state license, my birth certificate or passport to verify my identity, my Social Security number and two pieces of mail that established my Arizona residency. He went on to explain that any piece of mail that included both my name and address would suffice for this requirement.

I asked what the cost would be, and he said it would cost $25. He added that as part of the process, I would take an eye exam and a picture for my new license. I asked if there was anything else I needed to know, and he said that was everything. I thanked him for his assistance, and he wished me a nice day.

Overall, I thought this was a good customer service experience. I had no issues with getting information and barely experienced any wait time. The representative spoke clearly, understood what he was talking about and had a friendly, positive demeanor. I got all of my questions answered and felt comfortable with the information provided.

The fact that this system streamlines calls to limit wait times allows customers to get the information they need with minimal wait time. If I genuinely did need either Level One or Level Two assistance from the Arizona MVD, I would use this number without hesitation.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!