eBay Customer FAQ

To report a missing item on eBay, you should open a request through the "Resolution Center." Sign in to your eBay account, go to the Resolution Center, and follow the prompts to provide details about the missing item. Be sure to gather any necessary information, such as the item number and transaction details, to assist in the process.

If your eBay account has been blocked, it could be due to several reasons such as a policy violation or security concerns. To address this, check for any notifications or emails from eBay explaining the issue. Carefully review eBay’s policies to understand potential violations. Follow the instructions in the notification to resolve the problem, which may include providing additional information or documentation. You can also find steps to address account blocks by reviewing the relevant section on this page. For the most up-to-date contact information, there is a link right here on this page.

eBay gift cards are generally non-refundable once purchased. However, you may want to check the terms and conditions associated with the specific gift card you bought. If you have any issues or concerns regarding your gift card, there may be additional options provided by the retailer where you purchased it.

If your eBay account has been suspended, it's important to follow the instructions provided in the suspension notification you received. Typically, you may need to verify your identity or address any issues that resulted in the suspension. Once you’ve done that, you can submit a request to have your account reinstated. For the most up-to-date contact information regarding account issues, please refer to the link on this page you are viewing.

If your shipment is on hold, it's important to check the tracking information provided by the shipping carrier for updates. Sometimes, issues can arise due to delays or incorrect address details. If there’s no resolution through tracking, consider reaching out to the carrier directly for further information. Additionally, if the shipment was through eBay, you may want to check your purchase history for details, or review any communication from the seller regarding the delivery status.