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Zara Customer FAQ

Top Answers & How-to Guides

What is Zara's Phone Number?

The question we are asked most often is about how to talk to Zara customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Zara offer international shipping?

Yes, Zara does offer international shipping. Customers can enjoy the convenience of shopping from anywhere in the world and have their...
Ask any question you have about Zara customer service, get an answer now.

Recent Zara Customer Questions

I need to exchange or return an item, but I don't have a receipt

Zara's standard policy requires a receipt for all returns or exchanges. The receipt proves the purchase was made at Zara, which is essential for processing a return or exchange. If you don't have a receipt, it can be a challenge to make an exchange or get a refund. However, exceptions are sometimes made depending on the circumstance. If you bought the item using a credit or debit card, Zara may be able to use your card to find proof of purchase. It's crucial to have the card you used for the purchase on hand.
Asked Mar 28, 2024 11:07 AM

كيف يمكنني استرداد اموالي من بطاقة الهداية

نأسف على الإرباك، ولكن Zara لا تقدم استرداد النقود على البطاقات الهداية. البطاقات الهداية صالحة فقط للشراء من المتاجر أو عبر الإنترنت، ولا يمكن تحويل قيمتها إلى نقد. إذا كانت لا تزال ضمن فترة الصلاحية، يمكنك استخدامها لشراء المنتجات في أي متجر Zara. وتذكر أنه لا يمكن استعادة القيمة النقدية للبطاقات الهداية من Zara.
Asked Feb 27, 2024 2:56 PM

Help me with my Zara customer service issue

Returns

How Do I Return Something to Zara?

If you bought something from Zara.com or in a Zara store that you want to return, you have a couple of choices for making the return....

Can I return an item at a Zara store if I purchased it online?

Yes, if you have purchased an item online from Zara, you can return it at a Zara store. Zara allows customers to return online purchases...

Can I exchange an item for a different size/color at a Zara store?

Yes, you can exchange an item for a different size or color at any Zara store. Zara offers a hassle-free exchange policy that allows...

Can I return a Zara item without the original packaging?

Yes, you can return a Zara item without the original packaging. Zara understands that sometimes customers may no longer have the original...

Refunds

How Do I Get a Refund for a Gift Card from Zara?

If you bought a gift card from Zara and decided to return it, you can get a refund as long as you haven't used it, and make the return...

Lost Packages

How Do I Recover a Lost Zara Package?

When you purchase goods from Spanish retailer, Zara, your package may get lost. Zara absolves itself or all responsibility for packages...

Processing Time

How long does it take to process a return at Zara?

At Zara, the return processing time typically takes around 10-14 business days from the date the returned item is received. This timeframe...

Return Policy

What is Zara's return policy for sale items?

Zara's return policy for sale items allows customers to return their purchases within 30 days of the delivery date. However, it is...

Payment Methods

What payment methods does Zara accept?

Zara accepts multiple payment methods to offer convenience to its customers. The popular fashion retailer allows customers to pay using...

Gift Cards

Are Zara gift cards refundable?

No, Zara gift cards are not refundable. Once purchased, these gift cards cannot be returned or exchanged for cash or other forms of...

Warranty

What is the warranty period for Zara products?

Zara offers a warranty on its products for a period of 30 days from the date of purchase. During this time, customers can report any...

Shipping

Does Zara offer international shipping?

Yes, Zara does offer international shipping. Customers can enjoy the convenience of shopping from anywhere in the world and have their...
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Zara issues reported to GetHuman
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