How Do I Get a Refund for a Gift Card from Zara?
If you bought a gift card from Zara and decided to return it, you can get a refund as long as you haven't used it, and make the return within 30 days. You can return the gift card in person to any Zara store. You could also mail from a Zara drop point, although you have to pay a fee and start the return process online.
If you bought a Zara gift card and then changed your mind about it, you may want to get a refund for it if you can. This article will teach you what you need to know.
The Zara Return Policy
If you have not used any portion of your gift card, you can return it for a full refund. Using it makes it ineligible for refund, even a partial refund. You need to return the card within 30 days of purchase. You will get the refund in the same form you used to buy the gift card. You can either return the card in person to a Zara store, or you can mail it from a Zara drop point. The drop point option will cost $3.95, which will be taken out of your refund.
How to Return the Gift Card to a Zara Store
You can find a nearby Zara store with the store locater tool. If your gift card came in a package, it should be returned in that package.
You need to bring the receipt with you. If you don't have a physical receipt, you can bring the QR code for the purchase. You can find it by opening the Zara app and looking under "Purchases." You can also sign into your Zara account to get an electronic copy. It's located in the Details section of the gift card order. If you bought the gift card online as a guest instead of signing into a Zara account, you can get a copy in the email you got when you made the purchase.
How to Mail the Gift Card from a Zara Drop Point
To mail your gift card in from a Zara drop point, follow these instructions (if you made the purchase online as a registered user):
- Go to the Zara home page.
- Log in.
- Go to Returns.
- Start a return request.
- Wait for a response email with a return label for the gift card return.
- Print the label.
- Put the gift card in an envelope. Put it in its original packaging first, if it had any.
- Attach the label to the envelope.
- Mail the gift card from the Zara drop point indicated when you initiated the return request.
If you did not purchase the gift card online as a registered user, click the link in the email Zara sent you after you made the purchase to start the return process.
Once Zara gets the gift card and processes it, it will send an email notifying you of the refund. You should receive it within 14 days of the email.
Contacting Zara
To get help with the return, contact a Zara customer service agent. You can use the phone, the Zara help forum, or email.
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