The question we are asked most often is about how to talk to Southwest Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
My Precheck number doesn't appear on my boarding pass
If your TSA PreCheck number doesn’t appear on your boarding pass, ensure that the number is correctly added to your reservation. You can add your PreCheck number during the booking process or by modifying your existing reservation. If it still does not show up, try checking your profiles with Southwest and ensure that the number is saved correctly. If necessary, bring your Known Traveler Number (KTN) to the airport and present it at check-in or security.
Asked Apr 9, 2025 12:12 PM
What documentation do I need to fly with a child that isn't mine?
When flying with a child who isn't yours, you typically need the child's identification documents, such as a birth certificate or government-issued ID, to verify their age and guardianship. Additionally, it's advisable to have a signed letter from the child's parent or legal guardian authorizing you to travel with the child. This letter should include contact information for the parent or guardian in case any questions arise. Always check the specific airline requirements, as they may vary.
Asked Mar 20, 2025 3:00 PM
I tried to register for rapid rewards. I got a message stating I was already a member; I received the member number, but I can't log in.
If you're unable to log in to your Rapid Rewards account despite having your member number, it could be due to a few reasons, such as an incorrect password or issues with your account. We recommend checking if you've entered the correct email address and password. If you've forgotten your password, use the "Forgot Password" option to reset it. If you still have trouble logging in, there is a link to the most up-to-date contact information right here on this page that can assist you further.
Asked Mar 3, 2025 10:05 PM
how to get a wheelchair at airport
To request a wheelchair at the airport, you should contact Southwest Airlines prior to your travel. You can also request assistance at the airport upon arrival. It's recommended to arrive early to ensure that assistance is available. Be sure to inform the airline of your needs when booking your flight or during check-in to facilitate a smoother experience. For the most up-to-date contact information, please refer to the link on this page.
Asked Jan 22, 2025 4:16 PM
When will flights open up for May, 2025
Flight schedules for May 2025 are typically made available approximately six months before the travel date. It is advisable to keep an eye on the website for the exact opening date of flights for that month.
Asked Sep 20, 2024 10:39 PM
Help me with my Southwest Airlines customer service issue
We look to the Southwest Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.