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Skype Customer FAQ

Top Answers & How-to Guides

How do I Contact Skype Customer Service?

The question we are asked most often is about how to talk to Skype customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover Deleted Contacts on Skype?

As a Skype user, you may have deleted a contact that you now wish to reach out to. There are ways to recover the individual's Skype...

How do I recover my Skype account?

If you are having trouble signing into your Skype account, start by checking for the latest app version and ensuring your device supports...
Ask any question you have about Skype customer service, get an answer now.

Recent Skype Customer Questions

How do I cancel this account and stop paying for it

To cancel your Skype account and stop payments, sign in to your account on the Skype website. Navigate to the "Account" section, then find "Manage subscriptions." Here, you can select your subscription and choose the option to cancel it. Make sure to follow the prompts to confirm the cancellation. Once successfully canceled, you will no longer be charged.
Asked Sep 24, 2024 4:32 PM

mein PC Lautsprecher klingelt nicht bei eingehendem Anruf

Es könnte sein, dass Ihre Skype-Einstellungen so konfiguriert sind, dass Anrufe keinen Ton erzeugen. Überprüfen Sie Ihre Skype-Einstellungen, indem Sie auf "Einstellungen" klicken und dann zur Kategorie "Audio & Video" gehen. Von hier aus sollten Sie in der Lage sein, Ihre Lautsprechereinstellungen zu überprüfen und anzupassen, wenn sie stummgeschaltet sind oder die Lautstärke zu niedrig ist. Eine andere Möglichkeit ist, dass Ihre PC Audio-Einstellungen so reguliert sind, dass Skype-Anrufe keinen Ton erzeugen. Sie können diese Einstellungen in Ihrer Systemsteuerung oder den Sound-Einstellungen Ihres PCs überprüfen. Vergessen Sie nicht, den Lautsprecher physisch zu überprüfen, um sicherzustellen, dass er ordnungsgemäß funktioniert.
Asked Apr 11, 2024 9:08 AM

when using skype, my picture is frozen . please help

If your picture is frozen on Skype, try these troubleshooting steps. First, check if your camera is functioning correctly outside Skype. If it's working, the issue might be within Skype. Make sure you have the latest version of Skype installed. If you do, go to Skype settings and confirm that Skype is set to use the correct camera. If it's already set and the problem persists, try restarting Skype or your computer. Lastly, ensure you have a stable internet connection, as weak or unstable connections can cause video freezes.
Asked Apr 4, 2024 5:04 PM

My Skype number used for business +1 310 601 8171 was suspended and I’m told I can get it reinstated, how to do so?

To reinstate your suspended Skype number, you will want to sign in to your Skype account online. Once logged in, you will go to "Manage Features" and then click on "Skype Number." Here, you should see a "Reactivate Credit" button if your number has been suspended. Click on this button and follow the instructions to make a payment and reactivate your number. This process is typically straightforward but may vary slightly depending on the specific suspension circumstances. Please note that the ability to reinstate a number may depend on how long it has been suspended.
Asked Mar 29, 2024 5:07 PM

I need to know how to reinstate my number +1 310 601 8171

To reinstate your Skype Number, you need to go through the purchase process again. Just log into your Skype account, click on "Caller ID" under the "Manage Features" section. From there you can select the option to purchase a Skype Number. Make sure to select the same country and region as your previous number. There is no guarantee to regain your old number but generally if you renew soon enough, you may be able to purchase the same number. Please note a Skype Number is a subscription service, and it renews automatically. You can cancel it at any time.
Asked Mar 29, 2024 4:56 PM

Help me with my Skype customer service issue

Account Recovery

How Do I Recover Deleted Contacts on Skype?

As a Skype user, you may have deleted a contact that you now wish to reach out to. There are ways to recover the individual's Skype...

How do I recover my Skype account?

If you are having trouble signing into your Skype account, start by checking for the latest app version and ensuring your device supports...

Reporting Abuse

How Do I Report Abuse on Skype?

When using Skype, you may experience abuse in the form of harassment, threats, spam, scams or offensive materials. When this occurs,...

How Do I Report That My Skype Account Was Hacked?

Skype's reputation as a leading-edge video and voice call app has made it quite vulnerable to security threats. Fortunately, there...

Customer Service

How Do I Chat with a Skype Customer Service Rep?

If you're experiencing problems with Skype and would like to contact a customer service rep, using live chat is the best way to get...

Account Deletion

How Do I Permanently Delete My Skype Account?

Follow the outlined easy steps if you want to permanently delete your Skype account today.

Multi-device Usage

Can I use Skype on multiple devices simultaneously?

Yes, you can use Skype on multiple devices simultaneously. Skype offers multi-platform compatibility, allowing you to use the application...
We look to the Skype issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Skype issues reported to GetHuman
FAQ Table of Contents

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