How Do I Request Wheelchair Access for My Qatar Airlines Flight?
Requesting for a wheelchair or mobility aid may be complicated if you don't know how to do it. Fortunately, GetHuman ensures you get the required assistance you need by connecting you with a customer care agent from Qatar airlines. You can also receive a simple guide that will help your process your wheelchair assistance request.
Qatar Airways is a global airline that serves over 160 destinations with its fleet of the latest-generation aircraft. It ensures a seamless travel experience for its passengers, including those with special needs by providing them with the necessary medical assistance.
Physically impaired travelers are provided with wheelchairs to use at the airport locations to help them move from one point to another. Passengers are required to submit a particular service request for a wheelchair while booking a flight. An alternative is booking online or calling the local airline offices at least 48 hours before departure.
Passengers traveling with their mobility aid or wheelchair should inform the customer care agents after or during booking. The wheelchair or mobility aid is carried free of charge.
Below are some of the requirements regarding mobility aids:
- Passengers are allowed to use their wheelchairs at any required time. However, you'll be taken to your allocated seats on the aircraft using the airport wheelchair.
- Wheelchairs or mobility aids that are powered by batteries are accepted as checked luggage and stored in the aircraft hold area. However, wheelchairs with leaking or faulty batteries are not allowed.
- You are required to provide the staff with detailed information about your wheelchair and batteries before the travel. This information will assist the team in taking adequate measures.
- The aircraft has storage space in the passenger's cabin for one collapsible wheelchair or mobility aids such as canes, walkers, and crutches. However, the areas are available on a first-come-first-served basis.
- If there is no space for a wheelchair in the passenger's cabin, it will be transported to the checked luggage compartment. However, wheelchairs with wet cells or lithium batteries are only allowed on U.S flights.
How to request for wheelchair access on the Qatar Airlines website
1. Visit the Qatar Airlines website (https://www.qatarairways.com/en-us/homepage.html.)
2. Click on the "journey" icon on the top of the page.
3. Choose the special service's icon
4. Select the disability and medical services section
5. Click on mobility assistance on the bottom of the page.
6. Download the medical information form, and fill it out
7. Click on manage bookings to make a wheelchair assistance request and upload the medical information form.
8. Key in your booking reference ticket number and last name to check-in and request a wheelchair.
You may submit the medical information form physically 48 hours before the journey to a customer care agent.
Other options to request for a wheelchair
1. Calling the customer care department: You can call the airline customer care number to get in touch with an agent who will assist you with your wheelchair request.
2. Help desk: Qatar airlines has a customer FAQ, forum, and online help desk where passengers can request assistance from agents.
Final thoughts
Qatar airlines provide wheelchair assistance to travelers at no additional cost. However, ensure to make the request early enough to avoid any confusion at the airport.
Further questions?
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Why does GetHuman Write How-to Guides for Qatar Airways Problems?
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