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Primark Customer FAQ

Top Answers & How-to Guides

How do I Contact Primark Customer Service?

The question we are asked most often is about how to talk to Primark customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any discounts or promotions available at Primark?

Yes, Primark frequently offers discounts and promotions on their products. They understand the importance of providing customers with...
Ask any question you have about Primark customer service, get an answer now.

Recent Primark Customer Questions

What is the phone number to phone in sick for primark

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 24, 2024 2:04 PM

Need to find out how much money is on my gift card and is it still in date.

To check the balance of your Primark gift card and verify its expiration date, you can visit any Primark store. Simply speak to one of the team members at the till and they will be able to assist you with this. Please note that gift cards typically remain valid for two years from the date of purchase. However, the exact details can differ based on the terms and conditions stated on the card at the time of purchase. We're unable to provide this information online due to security reasons. Please take your gift card to a Primark store for assistance.
Asked May 19, 2024 7:36 PM

I have been charged twice for an item how do I get it refunded ,?I don't have the goods as they were for my daughter who lives away

We're sorry to hear about the double charge. If you paid by card, please contact your bank or card provider immediately to inform them of the situation. Simultaneously, reach out to Primark's customer care service so they can investigate from their end. Sadly, as per Primark's policy, a receipt is required for all refunds and exchanges. However, if the issue is a double charge rather than dissatisfaction with the goods, they may be able to process the refund differently. Please note that it is crucial to contact the appropriate entities as soon as possible to rectify the issue promptly.
Asked May 9, 2024 8:26 AM

Please can you help me I purchased suitcase from your store and one of the wheels has fallen off I would like to know if I can take it back without the receipt

Yes, you can return the suitcase, but bear in mind that without a receipt, refunds can be a bit tricky at Primark. Usually, the store may offer an exchange or a refund to a gift card instead of the original form of payment. We recommend bringing the product and any other proof of purchase you may have (like a bank statement) to your local Primark. Your complaint will be evaluated and the store will decide how best to resolve the situation based on your case and their return policy. Please note that damaged items due to misuse or wear and tear are usually not covered by return policies.
Asked Mar 23, 2024 10:13 AM

Help me with my Primark customer service issue

Returns and Policies

What is Primark's return policy?

Primark's return policy ensures customer satisfaction and hassle-free returns. If you are not satisfied with your purchase, you can...

Can I get a refund if an item goes on sale after I purchase it?

Primark does not offer refunds for items that go on sale after a purchase has been made. Our pricing and promotions are subject to...

Store Information

Where can I find a Primark store near me?

To find a Primark store near you, simply visit our website's store locator. Click on the "Store Locator" option in the main menu and...

What are Primark's opening hours?

Primark's opening hours may vary depending on the location and season. Generally, our stores are open from Monday to Saturday, with...

Online Shopping

Does Primark offer online shopping?

No, Primark does not currently offer online shopping. Primark believes in providing customers with a unique in-store shopping experience...

Order Tracking

Can I track my Primark order?

No, Primark does not currently offer order tracking for online purchases. As a popular fast-fashion retailer, Primark focuses on providing...

Gift Cards

Does Primark offer gift cards?

Yes, Primark does offer gift cards. These gift cards can be purchased at any Primark store and are available in various denominations...

Payment Methods

What payment methods does Primark accept?

Primark accepts various payment methods to ensure a convenient shopping experience for customers. You can make purchases using cash,...

Sizes

What sizes does Primark offer?

Primark offers a wide range of sizes to cater to all shoppers. Our sizes range from XS to XXXL for adult clothing, covering a variety...

Loyalty Program

Does Primark have a loyalty program?

No, Primark does not have a loyalty program. As a value-focused retailer, Primark aims to offer the latest fashion trends at affordable...

Discounts and Promotions

Are there any discounts or promotions available at Primark?

Yes, Primark frequently offers discounts and promotions on their products. They understand the importance of providing customers with...
We look to the Primark issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Primark issues reported to GetHuman
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