Lufthansa Customer FAQ

If you had a flight with Lufthansa and your luggage didn't arrive at your destination with you, you need to report it so the airline...

Lufthansa offers refunds for canceled or delayed flights. To process a refund, go to Lufthansa's My Bookings Page and use your booking...

If unexpected changes mean that you need to reschedule a flight that you booked with Lufthansa, you can easily do so by modifying your...

Nowadays companies make it harder and harder to contact them. Sometimes you just want to book a flight. Here's how to make a booking...

If you are travelling with Lufthansa and need to make a special request for a meal or wheelchair support, we lay out everything that...

Yes, Lufthansa provides a seat selection service for its passengers. Seat pre-selection is available for all Lufthansa flights. As...

The baggage allowance for your flight with Lufthansa may vary depending on the travel class and destination. As a general guideline,...

Yes, Lufthansa allows passengers to carry pets on their flights. However, certain guidelines and restrictions apply. Small dogs and...

To travel internationally with Lufthansa, you will need certain documents to ensure a smooth journey. Firstly, a valid passport is...

Lufthansa accepts various forms of payment for booking flights. Customers can conveniently pay using major credit cards such as Visa,...

Lufthansa offers various convenient check-in options to accommodate passengers' preferences and save valuable time. Firstly, travelers...

Yes, passengers are allowed to bring their own food on board a Lufthansa flight. However, there are a few factors to keep in mind....

Lufthansa offers multiple travel classes to suit different passenger preferences and budgets. The available classes include Economy Economy Class provides comfortable seating, complimentary meals, and in-flight entertainment. Premium Economy Class offers more legroom, enhanced amenities, and a separate cabin for a more spacious and relaxed experience. Business Class ensures luxurious seating with lie-flat beds, gourmet dining, exclusive access to lounges, and personalized services throughout the journey. First Class offers an exceptional level of luxury with spacious suites, dedicated staff, top-of-the-line amenities, premium dining options, and access to exclusive First Class Lounges. Travelers can choose their preferred class based on their needs and budget, ensuring a comfortable and enjoyable flight experience with Lufthansa....

Yes, Lufthansa has certain restrictions on electronic devices during flights for safety reasons. Passengers are allowed to carry and...

There are several convenient airport transfer options for connecting Lufthansa flights. Passengers can take advantage of the Lufthansa...

Yes, Lufthansa provides a range of special services for passengers with disabilities or medical conditions. Their services aim to ensure...

The cancellation policy for Lufthansa flights allows passengers to cancel their bookings within 24 hours of purchase, without incurring...