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Joss & Main Customer FAQ

Top Answers & How-to Guides

What is Joss & Main's Phone Number?

The question we are asked most often is about how to talk to Joss & Main customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I track the status of my return or exchange?

Yes, you can easily track the status of your return or exchange with Joss & Main. Once you have initiated the return or exchange process,...
Ask any question you have about Joss & Main customer service, get an answer now.

Returns and Exchanges

How Do I Return or Exchange a Joss and Main Item?

Purchasing home décor items online is convenient, but does not always work out. If you need to return a home décor item you purchased...

What is the process for exchanging an item?

To exchange an item from Joss & Main, simply contact our customer service team within 30 days of receiving your order. Provide the...

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team immediately. We will work to resolve the issue...

What is Joss & Main's return policy?

Joss & Main's return policy is customer-friendly and hassle-free. If you are not completely satisfied with your purchase, you can initiate...

Can I return an item if I've used it or removed the tags?

Yes, you can still return an item to Joss & Main even if it has been used or the tags have been removed. At Joss & Main, customer satisfaction...

How long do I have to return an item?

You have 30 days to return an item from the date of delivery. At Joss & Main, we want to ensure your complete satisfaction with every...

Are there any items that cannot be returned or exchanged?

Yes, there are certain items that cannot be returned or exchanged at Joss & Main. These include personalized or monogrammed items,...

Do I have to pay for return shipping?

Yes, Joss & Main offers free return shipping for most products. If you find that your purchase doesn't meet your expectations, you...

Can I return a gift I received from Joss & Main?

Yes, Joss & Main allows returns for gifts. If you received a gift from Joss & Main that doesn't meet your expectations, you have the...

Can I return or exchange an item purchased from a Joss & Main retail store?

No, Joss & Main does not have physical retail stores. As an e-commerce retailer, we exclusively operate online, offering a wide range...

What is Joss & Main's policy on returns for international orders?

Joss & Main's policy regarding returns for international orders is straightforward. As per their guidelines, they do not accept returns...

How long does it take to process a return or exchange?

At Joss & Main, we aim to make returns or exchanges as quick and convenient as possible for our valued customers. The processing time...

Can I track the status of my return or exchange?

Yes, you can easily track the status of your return or exchange with Joss & Main. Once you have initiated the return or exchange process,...

Help me with my Joss & Main customer service issue

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