Groupon Customer FAQ

If you purchased a Groupon coupon but did not receive the code and the payment was processed, you can request a refund through the Groupon platform. Visit the "My Groupons" section in your account, locate the purchase, and follow the steps for requesting a refund. If the situation isn't resolved, utilizing the refund options available in your account will be beneficial.

If you purchased a Groupon and did not receive it, you can check your account to confirm the transaction. If the Groupon was not delivered to your account or email, you can request a refund through your account's order history. Navigate to the "My Groupons" section, find the order, and select the refund option if applicable. If you encounter any issues, further assistance is available through the link to the most up-to-date contact information on this page.

Wenn der Anbieter geschlossen hat und Sie Ihren Gutschein nicht einlösen konnten, können Sie in der Regel eine Rückerstattung oder Gutschrift anfordern. Stellen Sie sicher, dass Sie Ihren Gutschein und die entsprechenden Details zur Schließung angeben. Nutzen Sie dazu die in der FAQ-Seite bereitgestellten Kontaktmöglichkeiten, um die Situation zu klären.

We recommend checking the cancellation and modification policies associated with your booking. If the reservation is eligible for changes, you may be able to adjust the dates directly through your Groupon account or the booking confirmation email you received. Be mindful of any potential fees or penalties for modifying your reservation. If you need further assistance, please refer to the contact information available on this page.

If a merchant refuses to honor your Groupon, it's best to check the details of the offer. There might be specific terms and conditions that apply. You can usually initiate a refund or report the issue through the Groupon website. Be sure to have your order number handy, as it will help streamline the process.