How Do I Report Someone Using My Groupon?

Groupon is an e-commerce service that links businesses with members in over 45 countries. There are products, services, travel, and leisure options available. After the first quarter of 2015, Groupon has over 45 million active consumers.

With a large company like Groupon, you're likely to run into a problem at some point, and addressing a customer support issue may be highly frustrating. However, some Groupon resources can assist you.

Online

1. Website Form

Suppose you are dissatisfied with customer service issues, service outages, or you run into a problem with your account. You can contact Groupon by filling out a complaint form available on their website. They will ask you the following questions about yourself.

• Your full name
• Your account email address for verification
• Complaint information with ratings of severity and urgency, ranging from 1 to 5
• Description and, or attachment of your complaint
• Finally, submit.

N/B All personal information provided to Groupon is used to solve problems and will never be shared with anyone or any organization.

2. Website Chat

Go to the Groupon website, click on web chat, and then fill out their information form. It requests your name, email address, language preference, issue, and coutry code. The majority of information, however, is pre-populated, so you need to describe your problem. Then, to connect with an agent, select Start Chat. If your problem is urgent, a Live Chat is your best choice.

If an agent is not available, the link will not be clickable. You may either continue to send emails or wait for the availability of the next agent.

3. Twitter

You can also navigate to Groupon's customer service Twitter account. Groupon offers two official accounts that can assist you with any problems you're facing. Only customers in the United States and Canada can utilize the customer support account.

You can contact their support team directly. Once you've arrived at the Groupon customer service website, click the message button, which resembles an envelope. Write your message and include any relevant information, such as your name, the email address used on your Groupon account, the problem you're experiencing, and your order number. Give as much information as you can, and then submit your message when you're through.

You can also choose to wait for a response because Groupon does not offer a deadline for responding to Twitter answers, so if you need a rapid response, you may be better off using the Live Chat, Email, or Callback services.

Help is readily accessible on Twitter, seven days a week from 8:00 a.m. to 6:00 p.m. CST.

Self Service Options

1. Analyze the available alternatives. Any self-service options accessible for your particular purchase, such as the ability to amend an order, cancel an order for a refund, trade-in a Groupon order for a credit, or return a Goods item, will be displayed. Select the desired option by clicking on it.
Examine the search results by utilizing the Frequently Asked Questions section. These are displayed beneath the search bar. Remember that you might not see a straight copy of your own question. If you don't find a completely matching result, check for comparable issues raised by other users.