What Do I Do If My DoorDash Delivery Is Late?

What Do I Do If My DoorDash Delivery Is Late?

DoorDash is a food delivery company that is located in San Francisco. The company was started in 2013 and has been convenient in helping customers to have food delivered to their doorsteps. DoorDash has partnered with a variety of restaurants that provide their menus on the DoorDash app and also with delivery partners who they call dashers.

You can download the DoorDash app from your android or iOS device. Once you download the app, you can then create your DoorDash account. The requirements for creating a DoorDash account include personal information like your first and last names, your email address, your address, and also your phone number. You also require to set up a password to create a DoorDash account.

It is important to set a strong password that you can also easily remember. Avoid using a weak password that someone can easily guess. To order food, open your DoorDash app and choose the restaurant and food type that you want to order. DoorDash will use your physical address to display restaurants that are close to your address. When you select the restaurant, you will see their menu.

You can then add the items that you want to your cart. It is important to confirm that you have picked the right order. The next step is to proceed to checkout, choose the method of payment that you will use, and then complete your order. DoorDash tries to deliver your food in the shortest time possible so that you can continue to enjoy their services.

What to Do In Case of a Late DoorDash Delivery

Sometimes your DoorDash order may take a long time before it is delivered. This may happen due to many causes that include the restaurant being busier than normal or when you have placed a very large order that takes a lot of time to process. The dashers may also encounter traffic or bad weather while delivering your food leading to a delay. Here is what you can do when your order is late;

If Using the DoorDash Mobile App;

1. Log in to your DoorDash account
2. Click on "orders"
3. Select the order that you want to follow up on
4. On the right top corner of the homepage, click on "help"
5. When you click on "Deliver issues", select "arrived late"
6. You will receive instructions on the screen on how you can report this issue to the DoorDash customer support team.

Using a Desktop;

1. Open the official DoorDash website
2. Log in to your DoorDash account
3. In the top left corner, you will see the menu. Click on it to open it
4. Tap on "orders"
5. Select the specific order that you are following up on
6. Click on "help"
7. Open the "delivery issues" and choose "arrived late".
8. You will receive instructions from DoorDash on what to do.

Contact DoorDash

In case, you still have issues following up on your DoorDash order, you can Call the DoorDash customer support team to ask for help. You can also live chat with DoorDash which is a faster option because you don't have to wait for the person to pick up. It is also possible to reach DoorDash by sending an email or through their Facebook and Twitter handles.