How Do I Dispute a Charge with DoorDash?
If you want to dispute a charge with doordash there are steps you can take to rectify the matter. with these helpful tips.
Doordash is a food delivery service based in San Francisco that was founded by Stanford students. Doordash is essentially a technology company that utilizes logistic services to provide on-demand food delivery.
When a company's business is delivering food, it is inevitable that disputes with customers will arise. Even more so, if the customer is overcharged for food.
Another sort of charge that a Doordash customer can dispute is a charge for an item they did not order. Just as in traditional restaurants, no one likes to pay for food they did not order.
If you have convinced that your credit card statement has an unwarranted charge from Doordash, there are steps you can take to rectify the matter.
The most prominent way to dispute a charge from Doordash is to submit a request on Doordash's website to reverse the charge by filling DoorDash's support case submission form.
To make sure that Doordash reverses the charge as soon as possible, be courteous, concise and clear in your description of the charge.
You will need to provide the following information to best present your case: full name, email address, phone number, amount of incorrect charges, delivery date and the name of the restaurant from which the charge you are disputing came.
You can fill the case submission form through the following process:
- Launch your web browser and open the Doordash website
- Scroll to the bottom of the homepage and click the 'Help' button
- You will be asked to if you are a customer, dasher or merchant. Click 'customer' and select any of the topics on the page
- Locate the orange button labeled 'Still Need Help?' Click the button and you will be directed to the online customer support form
- Fill in the necessary fields in the form. When asked to choose a category, select 'Payments.' Enter your description of the charge dispute and when you are satisfied with the information on the form click 'Submit.'
The other methods of disputing a charge with Doordash consist of contacting their customer service department. You can reach them through the following means:
Phone
You can call the Doordash customer support line and dispute a charge. A call to the line is particularly prudent if you want to urgently speak to a customer support agent and do not want to wait long for a response.
A phone is not only fast but he agent can review the charge with you on the line which eases the dispute process. You can also get a conclusive answer from the agent so you don't have o keep calling to dispute the charge.
When you call the line, follow the voice prompts until you speak to a customer support agent. You will also be asked to fill a short questionnaire after the call is over comprising of only 2 questions. You can find the phone number on the Doordash website.
An email is also a viable means through which to contact Doordash customer support. It is a great alternative to filling their support case submission form.
The drawback to sending Doordash customer support an email is that you may to wait a while longer for a response than with the form or a phone call. The average time it takes Doordash to respond to an email send to their customer support is 26 hours.
You can find the Doordash customer support email address at GetHuman.
Social Media
If all else fails, you can try reaching out to Doordash through their social media platforms. Facebook and Twitter are their most active feeds and so the recommended channels.
Send them a message outline the charge dispute and you should receive a response. This is an option of last resort and should only be used as such.
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