A:Press 1 for English, then remain on the line for the representative.Our free phone can also navigate phone menus to get a live human at DoorDash for you.
Q:
Does DoorDash offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 43 seconds.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Calling this DoorDash number should go right to a real human being · If you are a customer, please press 1. If you are a Dasher, please press 2. If you are a restaurant on our platform or are currently onboarding, press 3. Calling about our whiteboard or a Drive merchant, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for DoorDash below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this DoorDash phone number to document the phone system.
Here is how our research team describes the way the DoorDash phone system greets you: If you are a customer, please press 1. If you are a Dasher, please press 2. If you are a restaurant on our platform or are currently onboarding, press 3. Calling about our whiteboard or a Drive merchant, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then remain on the line for the representative.
Below are some clips we've found from DoorDash's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling DoorDash support.
Are you calling as a dasher, a customer, or a business using our service?
If you would like to report a safety issue, please press nine.
Otherwise, remain on the line.
I see you're having issues getting you over to someone that can help.
This session may be monitored or recorded for quality assurance and training purposes.
Your continued participation in this session will be considered as express consent to be monitored or recorded.
Please stay on the line after your call for a brief survey about your experience."
Excerpt from a call with DoorDash
Tuesday, January 2, 2024 1:22 AM
They may ask your reason for calling (instead of a menu)
"Thank you for calling DoorDash. To continue in English, press one.
DoorDash support. How can I help?"
Excerpt from a call with DoorDash
Thursday, May 30, 2024 8:25 PM
They may ask you to say or enter information
"Hi, Vega.
Thank you for calling DoorDash support. I see that you've called before.
Are you calling as a DoorDash cost to ensure that you get the right person to help, you can say Dacher."
Excerpt from a call with DoorDash
Monday, June 17, 2024 5:25 AM
What are the hours and when should I call?
DoorDash operates the call center for this 855-431-0459 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 7,278 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the DoorDash call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DoorDash phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DoorDash staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DoorDash is Sunday.The most busy day to call is Friday, which averages 36% more phone calls by comparison.Again, this is based on a sample of 7,278 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday, which is 143% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call DoorDash is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that DoorDash staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
A few weeks ago I signed up for a DashPass as part of some promotion that DoorDash was offering, but then I forgot about it until I got a charge on my credit card. I don't even use DoorDash that much, so I called the company to cancel the subscription and hopefully get a refund since they can see that I never used the service. This is my first time calling the company, and I really had no idea what to expect. I didn't even use DoorDash more than once after I got the promotion, so I'm not too familiar with the company.
I know that a lot of people use DoorDash and a lot of people are Door Dashers as an occupation, so I figured that there might be a wait. The good news for me was that the process of talking to someone was well set up and proceeded very smoothly. In just a few seconds over a minute, I was on the phone call with someone who was able to help me manage my subscription. They didn't even fight that much when I said that I wanted to cancel, which I did appreciate.
When I first called DoorDash, a recorded message said, "Thank you for calling DoorDash, to continue in English, press 1." It then said, "I have noticed you have a customer account with DoorDash. Are you calling in as a customer?" Once I responded, it said, "Got it. Thank you for confirming. If you would like to report a safety issue, please press 9. Otherwise please stay on the line. If you are calling about a health, safety, or legal issue, press 9 now." After a brief pause, it asked me what I needed. I replied that I wanted to "cancel my DashPass."
It responded, "I understand you are looking for help with your DashPass subscription, is that correct?" After I confirmed, it told me, "Please stay on the line I will get someone to help you." However, I was only on hold for maybe a split second, which was good because the hold music was loud and obnoxious. Almost immediately Kenneth answered the phone and he said many times he understood and would help me cancel. He had a very thick accent which made me struggle to understand him sometimes, but by the time I hung up the subscription was canceled and I was told in 72 hours or so I would see the charge reversed on my card.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call DoorDash
If you have time to do a bit of reading before you call DoorDash, we recommend you read over some of our problem-specific articles.
If you're a customer you need to have an account to place orders with DoorDash. If you are unable to gain access to your DoorDash account, follow these instructions.
Yes, Doordash does deliver to hospitals. Doordash does have a program to deliver food to hospital staff in many hospitals around the country called the Corporate Dashpass program. Any hospital can sign up for the program. There are many policies to be followed when you sign up for the program.
You can contact Doordash in a variety of ways. The way you contact Doordash will depend on whether you are a merchant, customer or dasher. You can use the customer support phone number regardless of your position. The live chat is also available for all groups. There is the merchant portal for Doordash merchants as well.
Click the link above to get answers to just about any DoorDash customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to DoorDash, and their purpose. Are any of these similar to the reason you are trying to call?
Request for refund: "Was charged for a food items I didn't get."
- From a call lasting 10m 44s , Dec 21, 2024 1:43 PM
Need assistance with application: "I need human help."
- From a call lasting 7m 1s , Dec 20, 2024 7:56 PM
Eligibility issue inquiry: "I'm trying to get back on, and then it has an error where it says something about my eligibility."
- From a call lasting 17m 17s , Dec 20, 2024 7:50 PM
Account verification issue: "Would like to verify my account, but I'm not able to do it because of my life license."
- From a call lasting 1m 40s , Dec 19, 2024 11:41 PM
Information about why customers call DoorDash is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, DoorDash provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and DoorDash will reply our your email.
Conclusion and closing notes
This is DoorDash's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DoorDash agent. This phone number is DoorDash's best phone number because 46,038 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-431-0459 include Problem With an Order, Account Access, Dasher Account, Check Application Status, Dispute a Charge and other customer service issues. The DoorDash call center that you call into has employees from Greensboro, NC / Nicaragua and is open 24 hours, 7 days according to customers. In total, DoorDash has 2 phone numbers. It's not always clear what is the best way to talk to DoorDash representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DoorDash. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DoorDash. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
