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Big Fish Games Customer FAQ

Top Answers & How-to Guides

What is Big Fish Games's Phone Number?

The question we are asked most often is about how to talk to Big Fish Games customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Big Fish Games Subscription?

So, whether you're using the Big Fish Games website or the app, the process of canceling your subscription is relatively straightforward....

How Do I Recover My Big Fish Games Account?

There are plenty of ways to recover your Big Fish account regardless of whether you forgot your password or lost access. Check out...
Ask any question you have about Big Fish Games customer service, get an answer now.

Recent Big Fish Games Customer Questions

Today I bought Fear for Sale: Il Cinema dell'Orrore Edizione Speciale but I cant't download it. Error 1404

We're sorry to hear you're having trouble with your game download. Error 1404 typically occurs when there's an issue with your internet connection or if your device doesn't meet game's system requirements. Kindly check your internet connection, restart your computer, and try the download again. If the problem persists, verify that your device meets the minimum system requirements to run the game which typically includes adequate storage space, the right operating system and the compatible driver. If all these conditions are met and the error persists, there might be a system glitch. In that case, uninstall and reinstall the Big Fish Games app, then attempt to download the game again.
Asked Mar 19, 2024 5:40 PM

Have had Bookworm games for years. tyring to download on new pc with windows 11 and won't work?

We're sorry to hear that you're having trouble downloading Bookworm on your new PC with Windows 11. This could be due to compatibility issues. It's recommended to try running the game in compatibility mode. Right-click the game icon and select 'Properties', then click on the 'Compatibility' tab. From there, select the version of Windows the game was designed for. If the issue persists, it might be that the game hasn't been updated for Windows 11 yet. Unfortunately, this is outside of our control and rests with the game developer. We suggest keeping your game and system updated and checking back for any changes.
Asked Mar 18, 2024 1:29 PM

This is new… I used to be able to email Big Fish VIP to redeem tickets for chips. Can I still do that some way?

No, you can no longer email Big Fish VIP to redeem tickets for chips. The process has since changed. Now, tickets can typically be redeemed directly within the specific Big Fish Casino app where they were won. You must convert them into chips or use them in the intended manner which is stipulated within the game itself. If you encounter any difficulties or issues, make sure to look for in-game or application help resources for guidance and further assistance.
Asked Mar 10, 2024 7:31 AM

How do I recover old big fish management account. Account used on old computer with old email address

To recover your old Big Fish account, you can start by visiting the Big Fish Games website. Click on the "Sign In" option and then on the "Forgot Your Password?" link. Enter the old email address associated with the account. You should receive an email with instructions to reset your password. If you no longer have access to this old email account, you may need to create a new Big Fish Games account. Unfortunately, we cannot retrieve game histories or transfer games between accounts. We recommend keeping your account details current to avoid these situations.
Asked Feb 18, 2024 1:23 PM

Help me with my Big Fish Games customer service issue

Account Management

How Do I Cancel My Big Fish Games Subscription?

So, whether you're using the Big Fish Games website or the app, the process of canceling your subscription is relatively straightforward....

How Do I Recover My Big Fish Games Account?

There are plenty of ways to recover your Big Fish account regardless of whether you forgot your password or lost access. Check out...

How do I update my payment information?

To update your payment information on Big Fish Games, simply log into your account and go to the "My Account" section. From there,...

Sharing Accounts

Can I share my Big Fish Games account with someone else?

No, sharing your Big Fish Games account with someone else is not allowed. Each Big Fish Games account is intended for individual use...

Refund Policy

What is the Big Fish Games refund policy?

Big Fish Games has a convenient and customer-friendly refund policy. If you are unhappy with a purchase, you can contact the customer...

Download Restrictions

Are there any restrictions on game downloads?

Yes, there are certain restrictions on game downloads from Big Fish Games. These restrictions vary depending on the type of game and...

Game Club Credits

What are Big Fish Game Club credits and how do I use them?

Big Fish Game Club credits are a reward system provided to members of the Big Fish Game Club. These credits can be earned through various...

Mobile Gaming

Can I play Big Fish Games on my mobile device?

Yes, you can play Big Fish Games on your mobile device. Big Fish Games offers a wide range of mobile games that are compatible with...

Smart TV App

Is there a Big Fish Games app for smart TVs?

Yes, Big Fish Games has an app available for smart TVs. With the Big Fish Games app, you can enjoy a wide variety of games directly...
We look to the Big Fish Games issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Big Fish Games issues reported to GetHuman
FAQ Table of Contents

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