Big Fish Games Customer Service

While Big Fish Games has a customer service phone number, they don't actually offer phone support. Their number goes to a recording prompting you to enter an extension, press nine for customer support, or press seven for the company directory. Pressing nine takes you to another recorded menu with options for common issues. All of them lead to more recordings telling you where to find the relevant information on their website.

Both the extension and directory options require you to know a specific person there. Choosing the directory, you're asked to spell the first and last name of the person you're trying to reach. You can also press zero if you need additional help. I tried that, but it took me to another recording that the operator was unavailable and to leave a message.

Pressing nine in the main menu takes you to the customer support menu. It gives you five options from there: billing and subscriptions, tech support for PC and Mac games, account, Big Fish Casino and Big Fish Bingo, and tech support for mobile app games. Each goes to a recording with detailed instructions on getting support via the Big Fish Games website. For example, the billing option has instructions on canceling recurring subscriptions. Most end by saying the relevant specialists are happy to help through email, which can be found on their help pages. They promise to respond in two to three days. The recording says that pressing the star will take you back to the main menu, but it just plays another one of the support messages seemingly at random.

I got to the customer support menu tree and then waited to see if there were further options. There's another recording saying Big Fish Games does not offer phone support, but you can leave a message, and a support specialist will contact you within two to three days. It gives detailed instructions to spell out your email address, pronouncing each letter and number carefully. They recommend giving them a backup email address if you have one, too.

There are plenty of complaints online saying Big Fish Games is unreachable. It seems they don't respond to emails, and you can't reach a human via phone. The most common issues seem to be with billing and recurring subscriptions. I also noticed a lot of people were unable to recover their accounts or download games they previously purchased. Interestingly, the phone recording for tech support of PC and Mac games also mentions where you can find hints if you're stuck in a game (the "community" section of their website). It's the only advice throughout the menus that isn't support-related.

Unfortunately, there doesn't seem to be a reliable way to get support from Big Fish Games. If you're being unexpectedly billed for something and can't reach them, your best option is probably to go through your financial institution. You should try their website for support. However, with the number of complaints I saw, they might just be overwhelmed with requests.