How Do I Recover My Big Fish Games Account?

There are plenty of ways to recover your Big Fish account regardless of whether you forgot your password or lost access.

Removing Someone Else's Account

If someone else's account shows up when you try to log in, you may remove it from your device to continue using your account. If a friend or relative used your device to log in to their device, follow these steps to recover your account;

1. Open the Big Fish Casino

2. Click on the gear icon

3. Click on the 'Account Settings' or 'Account' option

4. Click 'Connect'

5. Enter your Facebook information if requested

6. Confirm that you would like to import the account linked to your Facebook

When you complete the process, the other account will automatically be overwritten. You can then regain access to your account. You may only recover your account if it was linked to Facebook. If you have lost access to your account that is not linked to Facebook, you must seek support from the customer care team. Provide them with all the information they need. Some of the important information includes;

1. Your username

2. An approximation of the level you reached

3. Your Friend Code

4. The friend code which currently appears on your device

5. An approximation of the number of gold or chips you had on your account

6. A description of the profile picture on your account

7. The level you reached

Providing a lot of information makes it easy to get the help you need

If Your Account Disappeared

If you can no longer access your account because it disappeared, you should try logging in through Facebook. This is an option only if you linked your account to Facebook. If you didn't, you have to contact the customer support. Follow these steps if you linked your account to Facebook;

1. Download Big Fish Casino

2. If you play in your web browser, open it in your computer

3. Tap on the gear-shaped icon

4. Click 'Account' or 'Account Settings'

5. Click 'Connect'

6. Enter your Facebook information

7. Confirm that you want to import the Facebook-linked account

If your account is not linked to Facebook, contact the support team and ask for help.

Recovering Your Progress in a New Device

You can transfer your progress to your new device by following these steps;

1. Link your account to Facebook using your current device

2. On your new device, download Big Fish Casino

3. Open Big Fish Casino

4. Click on the gear icon

5. Click 'Account' or 'Account Settings

6. Tap on the option 'Connect'

7. Enter your Facebook information

8. Confirm that you want to import the account linked to Facebook

If you can't link to Facebook, you may have t contact the support team directly. Provide them with the relevant information and they will help you.

If You Forgot Your Password

If you forgot your password, you can recover it by following these steps;

1. Go to the sign-in page

2. Click on the link 'Forgot Your Password?'

3. Enter your email address and click 'Next'

4. A password reset link will be sent to your email

5. Return to the sign-in page and sign in with your email address and the new password.

If you don't receive the email, it may be in your Spam or Junk folder.

The best way to contact Big Fish if you need help with your account is on the phone. In a few minutes, you will be connected with a customer care agent to guide you. The help desk is another great option to seek help. Most customers seek support on the help desk before trying to contact the support team on the phone.