AliExpress Customer FAQ

We understand that this situation can be frustrating. If you've been charged multiple times and haven't received your package or a refund after fifteen days, we recommend checking the order status in your account and reviewing the payment details. Additionally, consider initiating a dispute or reaching out for assistance through the appropriate channels. There is a link to the most up-to-date contact information right here on this page for your convenience.

If you cannot access your account, ensure you are using the correct login credentials. If you've forgotten your password, follow the link to reset it. For tracking purchases, you can check your order history once logged in. In case you need a refund, follow the refund policy on the site and initiate a request within the specified time frame. If you need to contact AliExpress for assistance, there is a link to the most up-to-date contact information right here on this page.

Once an order is placed on AliExpress, you generally cannot change the delivery address directly. If you need to change it, you should try to contact the seller as soon as possible and see if they can accommodate your request. If the order has already been shipped, the address cannot be changed.

تأخير وصول الطلب قد يكون بسبب عدة عوامل، مثل تأخيرات الشحن، أو المشاكل الجمركية، أو الظروف الجوية. نوصي بمراجعة معلومات الشحن المقدمة من البائع ورصد حالة الطلب لمعرفة مستجدات الشحنة.

If you're having trouble registering as a first-time customer, ensure you've completed all required fields in the registration form. Check that your email address is valid and hasn't been used before. If you receive an error message, try using a different browser or clearing your cache and cookies. Alternatively, you can try registering with your mobile number. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.