AliExpress Customer FAQ

If you have ordered item(s) from AliExpress and they have not delivered, there are a few steps you can take to find it.

Sometimes we make purchases and aren't happy with them. Sometimes it can be the result of dealing with a seller that won't cooperate....

If your purchase protection has ended or is going to end, don't fret. We'll guide you through everything that you need to know.

AliExpress provides a way to return purchases, either through their Free Return service or the seller's return policy. For those using...

AliExpress customers may need to request refunds for various reasons such as defective items, late delivery, or poor service. Communicating...

Yes, it is possible to cancel an order on AliExpress, but certain conditions apply. If the order has not yet been processed or shipped If the order has already been shipped, the buyer would need to initiate a return request instead, as cancellation in that case is not feasible. The return process can vary based on the seller's policies and the specific circumstances surrounding the order. For more detailed instructions, it is advisable to refer to AliExpress’s current webpage or help section, as they provide specific guidelines and policies regarding order cancellations....

AliExpress has specific policies regarding returns and refunds, which often depend on the individual seller and the product type. Generally, To ensure a smooth return process, it is advisable to review the return policy of the seller and understand the associated terms before making a purchase. Furthermore, buyers can find relevant information regarding returns and refunds directly on the AliExpress website, which provides important context for individual transactions....

Ordered something from AliExpress and want to see where it is or when it's going to be delivered. Look no further, we can help you...

The time it takes to receive a refund from AliExpress can vary based on several factors. Typically, once a refund is processed and...

If you are locked out of your AliExpress account don't worry. This guide will show you exactly what you need to do to recover your...

AliExpress offers a range of payment methods to accommodate the various preferences of its users. Typically, the platform accepts credit Moreover, AliExpress often encourages the use of its own payment service, known as AliPay, which provides a secure and convenient way to make transactions. The platform also accepts payments through several digital wallets, ensuring flexibility for its customers. To get the most accurate and up-to-date information regarding payment options, it is advisable to check the payment section on the AliExpress website or the specific details during the checkout process....

Shopping on AliExpress can be safe if certain precautions are taken by users. This platform offers a wide array of products and connects AliExpress employs various buyer protection policies, such as a money-back guarantee, which ensures that customers receive refunds in case their orders do not arrive or do not match the product description. It is essential for users to read product reviews and ratings from previous buyers to gauge the reliability of both the seller and the item. Additionally, using secure payment methods, such as credit cards or AliPay, can further enhance safety during transactions. Users should also be cautious about sharing personal information and should ensure that they are shopping on the official AliExpress website to avoid falling victim to scams or phishing attempts. Overall, while AliExpress can be a safe shopping destination, buyers should conduct due diligence before making any purchases and always stay informed about best practices for online shopping. For more specific inquiries or concerns, users may consider consulting the relevant sections on the current AliExpress web page....

Once an order has been placed on AliExpress, the ability to change or add items to that order is limited. Generally, the platform does It is important to act quickly if you wish to cancel your order since this can typically only be done within a short time frame. To check the current status of your order and see if cancellation is an option, you can visit your account page on the AliExpress website. If you are uncertain or need specific information related to your order, it is advisable to look for relevant contact information on the current web page for assistance....

Buyer Protection on AliExpress is a program designed to enhance the shopping experience for consumers by providing a range of safeguards With Buyer Protection, customers can expect several key benefits. If an order does not arrive within the estimated delivery time, or if the item received is not as described, buyers are often eligible for refunds or can initiate return procedures. The program also guards against fraudulent activities, ensuring that transactions are secure and that buyers' personal and financial information is protected. It is important for customers to familiarize themselves with the specific terms and conditions of Buyer Protection, as these may vary depending on the seller or the type of product purchased. Typically, this information can be found on the AliExpress website, where buyers can also access their order details and the status of Buyer Protection claims. This comprehensive approach helps to build trust and satisfaction within the AliExpress marketplace....

When ordering from AliExpress, it is important to note that customs fees can potentially apply depending on several factors. Customs If the total value of the order exceeds the customs threshold set by the destination country, the buyer may be responsible for paying customs fees upon delivery. It is advisable for customers to research their local customs regulations to understand the potential costs they might incur. Sometimes, the seller may include shipping options that cover customs clearance, but this is not always the case. AliExpress itself does not charge customs fees directly, as these costs are determined by the customs authority where the package arrives. Therefore, it is the responsibility of the buyer to be aware of any applicable customs fees that may arise from their order. For more specific information regarding any potential customs fees, it may be helpful for buyers to consult their local customs authority or check the relevant sections on the AliExpress website....