What is Buyer Protection on AliExpress?

Buyer Protection on AliExpress is a service provided to safeguard customers' interests during online shopping. It assures customers of a secure and reliable shopping experience. When customers make a purchase and complete the payment, they become eligible for Buyer Protection. Under this policy, customers are guaranteed a full refund if they do not receive the ordered item within the specified delivery time, or if the item received is significantly different from its description. Additionally, Buyer Protection covers returns and refunds for items that are damaged, defective, or not as described. It allows customers to open a dispute, communicate with the seller, and seek resolution. AliExpress acts as a mediator in case of disputes, protecting customers' rights and providing a fair and transparent process. Overall, Buyer Protection ensures that customers are confident in their purchases and have the necessary support to resolve any potential issues.