What Do I Do If Someone Stole My AT&T Phone?
If you are an AT&T customer, and you discover someone has stolen your phone, it can be a stressful time. Take immediate action to lock your phone and wipe it clean remotely to prevent further victimization. File a police report and then work with your carrier or insurance company to get a replacement as soon as possible. Make sure you notify your bank and credit card companies if you had banking or credit card apps on your phone.
Having a cellphone is essential in today's day and age, so you want to make sure your phone is safe and secure. While most people will not take something that belongs to another, there are a number of people who steal cell phones and resell them. What do you do if someone steals your AT&T phone? What steps should you take? You can get help from AT&T customer support here, and you can read on for what to do if your cellphone is stolen.
First Steps to Take
When you realize your AT&T phone has been stolen, you need to take the following steps:
- Lock and wipe your phone remotely.
- File a report with law enforcement.
- Contact AT&T here and report the phone is stolen and suspend the service on that line.
- Change or upgrade any passwords you may have stored on your phone. This will include passwords for any apps you were running on your phone.
- Contact your bank (especially if you have used your phone for online banking).
- Contact credit card companies for all credit cards you had stored in your Apple Wallet or for apps you were running.
- Get in touch with your insurance company. Did you have insurance on your phone? If so, you can file a claim on that policy. Was the phone stolen from your home or automobile? If this is the case, your homeowners, renters, or auto insurance may cover the replacement costs.
- Make sure you know your phone's serial number when filing your claims and making your police report.
Replacing Your Device
To replace your stolen AT&T phone, you have a number of options. You can file an insurance claim if you had insurance on the phone, you can bring in another device and have it added to your account, or you can purchase a new phone (or AT&T certified refurbished one).
Locating Your Stolen Device
If you had location services turned on, you can log into your AT&T account to locate your missing phone. To find your stolen phone, you can log into your iCloud account and follow the prompts to locate your phone. If your phone has gone dead or is turned off, you will find the last known location of the device. If it is on, you can find the exact location. Alert law enforcement when you have locked in the location of your phone, do not confront the person yourself.
Having your phone stolen can be stressful. By taking the steps above, you can protect your identity and your phone number from further criminal activity. For more information and assistance, contact AT&T customer support here.
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