eBay Customer Service Issues

I recently received an email informing me that my eBay account has been suspended for 7 days due to an alleged attempt to sell an item outside of the platform. I would like to clarify two points: First, the item in question is not typically sold by me on eBay, nor have I ever listed it for sale before. Second, my communication with the buyer clearly indicates that I intended to create a private eBay listing for the sale. This misunderstanding has resulted in my account being flagged for violations, which I believe were made in error. I respectfully request that the selling restrictions be lifted, my active listings reinstated, and an apology issued to prevent such errors in the future. Thank you.

I recently received a notification from you regarding two attempted purchases on my eBay account. I followed the instructions given and indicated that it was not me attempting to make the purchases. Despite my efforts to contact the sellers, the unauthorized transactions still went through using my PayPal account. The item numbers in question are #[redacted]85 and #[redacted]28, both being Xbox gift cards. I have never owned an Xbox and have repeatedly tried to reach out to the sellers without success. I am seeking a refund for the unauthorized charges of $41.49 and $16.81. This situation has caused me a great deal of frustration, and I kindly request your assistance in resolving this issue promptly.

I opened my personal eBay account on April 9, [redacted]. However, I received a suspension message on April 21, [redacted], concerning security issues with my account. The suspension restricts all account activities, including creating a new account or using an existing one. I was in the process of purchasing a Samsung Galaxy S10+ from a seller in Germany when the suspension occurred. Additionally, I received a bid cancellation notice for an item I had already purchased on April 17, [redacted]. I did not bid on the item mentioned in the cancellation notice. I believe that my account has been unjustly suspended and I would like to appeal this decision to have the suspension lifted.

I received an email from eBay informing me about the suspension of my account due to security concerns. They mentioned that my account was indefinitely suspended, item listings were removed, and I cannot use eBay anymore. I am concerned about what led to this decision and would like to understand the violation that occurred. I am open to resolving this issue and would appreciate any assistance. Thank you.

I recently won an item on eBay, but upon closer inspection, I noticed that the item I received did not match the description provided by the seller. The pictures were unclear, and I realized the issue after making the payment and not receiving the item. I mistakenly initiated a return but later closed it as the seller never shipped the item. The seller is now attempting to manipulate the situation by claiming I must return the item despite never sending it in the first place. I believe eBay should step in and ensure that the seller refunds the amount. What steps should I take next to resolve this? Thank you, Anindam

I recently ordered from techno-world, but it was sent to my old address. After contacting the seller, he mentioned the address on PayPal showed my old one. Despite my current and previous addresses being on PayPal, the seller claimed not to have my new address. I reminded him that my prior order was successfully delivered to my new address, so he must have known it. Unfortunately, he refuses to resend the order to the correct address. Financially, I cannot afford to replace items not received. In a live chat, one representative agreed the seller should resend the package since I never got it. The seller blames PayPal for the mix-up, but my other orders using PayPal have arrived at the right address. I hope to resolve this issue and avoid future purchases from this seller if he does not accept responsibility for the mistake.

Seller Information Incorrectly Indicates Item Location in the UK I am frustrated by numerous instances where sellers misrepresent the location of their items. One such seller, waich48 ([redacted]), listed item number [redacted]68 as being located in Salford, United Kingdom, when in reality it was shipped from Hong Kong to the Yodel distribution center in Salford. Despite providing a Yodel tracking number, the item was dispatched from Wanb_int, China. Additionally, when I contacted the seller about the misleading information, they removed the listing, prompting me to reach out for assistance. A similar issue occurred with seller m_a_store ([redacted]) who claimed their item was located in Salford, UK, but was also shipped from Hong Kong. The package, falsely labeled as plug and play, did not work as advertised. After negotiating a partial refund, I discovered both sellers might be affiliated due to the shared Hong Kong address, leading me to suspect a scam. Most recently, seller en_Joy_urlife ([redacted]) stated an item was in Manchester, UK, with a confirmed delivery date of May 2, [redacted], yet it has not arrived. Despite receiving a tracking number from Yodel and assurances from the seller, the tracking information remains stagnant. If this trend continues, I will refrain from future eBay purchases and consider closing my account..AllowGetting these issues addressed is essential to maintain trust in online transactions.

I purchased two Black Curly Wavy Brazilian Remy Human Hair Body Wave No Lace Front Hair Wigs from chensini2 on December 9, [redacted]. In February [redacted], I contacted the seller about non-delivery of the items. Despite assurances, the items were not delivered, leading to ongoing communication via eBay. By early March, I officially opened a case, and the seller proposed to resend the items. Although I accepted, the items were not resent as promised. In April 24, [redacted], I once again reached out to the seller requesting a new tracking number. The seller provided the same tracking number as before, suggesting the items were not resent. Despite asking for a refund, the seller has not committed to resolving the issue.

As an experienced eBay seller with a positive track record and prompt item dispatch, I am frustrated with my funds being consistently held for an additional two weeks. Despite meeting all the requirements and maintaining a solid seller rating, payments continue to show as pending on PayPal under 'eBay hold.' I am seeking clarity on why this policy is affecting me unfairly. I would appreciate insights on how to resolve this issue and have my funds released promptly like other sellers. Should I consider an alternate payment method other than PayPal to avoid this delay in the future? My eBay account is @2_cassie. Thank you.

Hello, I purchased coins from a seller named 18th-century-tokens but have not received the items yet. I bid on 5 coins in total from this seller. The item was supposed to reach my friend's house in Ireland by March 26th. However, he hasn't received anything. I messaged the seller on March 30th to inquire about the return address, but did not receive a response. Yesterday, my friend opened all the letters he received for me, but none of them were from this seller. I am frustrated as this is the first time I have encountered such an issue, and it is disappointing that the 30-day refund guarantee from eBay has passed. The seller has not replied to any of my messages after receiving the payment. I would appreciate any help, even if eBay could reach out to the seller on my behalf since he has not responded to my inquiries. Thank you in advance. Regards, Mag

Hello, I made a purchase from a seller named 18th-century-tokens for 5 coins, but I have not received the items up to now. The items were sent to my friend's house in Ireland because I am in Malaysia, and my friend won't be back until May. The expected delivery was 26 March. I contacted the seller on 30th March to inquire about the return address because my friend holds my unopened mail. Unfortunately, I have not received any response from the seller. After opening all the mail, the items from the seller were not found. This has been a frustrating experience as it is my first time encountering such an issue. Unfortunately, it has crossed the 30-day refund window on eBay, making it difficult to seek direct assistance from the platform. The seller has also not replied despite receiving the payment. Any intervention from eBay regarding this matter would be greatly appreciated. Thank you. Regards, Mag eBay email: [redacted]

I purchased a kurta with an expected delivery date of April 13. After raising a concern due to non-delivery, the seller informed me it would arrive by April 25. Despite closing the case based on this new information, as of April 29, I have yet to receive my order. There have been no updates on the shipment, and my account shows it has not been dispatched. Order details: - Item #: [redacted]53 - Size: S - Sale Price: $42.99 - Quantity: 1 - Sale Date: Mar-19-19 23:52:36 PDT - Seller: radhas_shubhfashions The seller's response in the case was: "Dear customer, Your item will be delivered to you on 25th April. Sorry for the inconvenience caused. Would you like the item to be delivered on 25th April or should I issue a refund?" Case #: [redacted] Case Opened: Apr-09-19 16:53:35 PDT

I have not received my order and I am unable to open a new case since I already tried to do so when it was not delivered on the initial date. The seller informed me it would arrive by April 25th, so I closed the case. However, the order has still not been delivered, and the seller is unresponsive to my messages. Could you please reach out to the seller on my behalf and request a response to my messages, a refund if the item hasn't been shipped, or an update on the delivery status? Here are the order details: SKU: Size:S Item Price: $42.99 Estimated Delivery: Mon, Apr 01 - Mon, Apr 08 Item ID: [redacted]53 Seller: radhas_shubhfashions ([redacted]) Shipping Address: [redacted] W Grove Pkwy, Apt [redacted] Tempe, AZ [redacted] United States

I have an eBay UK listing for a Caravan (Item [redacted]10) with a Buy it now option at £[redacted]. Unfortunately, I am unable to provide my contact details to a potential buyer who wishes to view the item before purchasing. This restriction makes it challenging to sell the caravan, as understandably, buyers would prefer to see such a significant item in person. I have always operated within eBay's guidelines and do not wish to work outside of the platform. I have requested to cancel the listing and kindly ask for a refund of the £11.99 listing fees. It seems impractical to expect a buyer to make a purchase without inspection and then potentially go through the process of canceling the transaction if the item does not meet their expectations. I value my time as a long-time eBay member and hope for a resolution regarding the refund of the fees.

On April 2nd, I purchased a cameo brooch pin from Elizabeth Woodruff (rah woodruff), item [redacted]78. I received it on April 4th, but it was the wrong item. I contacted her, and she instructed me to return it, promising to cover the return postage and send the correct cameo once she received it. I followed her instructions, but when the carrier delivered it to her mailbox, she declined to accept it and had it sent back to me. Despite reaching out to her three times, she has not responded. I believe she is avoiding resolving this matter. I desire to add the cameo to my collection and request eBay's intervention to facilitate its delivery. I hope to hear from you promptly regarding this issue. Thank you. Bottlehunterbuck.

I purchased a design history blouse from Shopsmartoutlet, but each time I tried to confirm my order, an error message appeared during checkout. Despite contacting the seller, they were unable to assist me, and suggested reaching out to Ebay Customer Service, which I am currently doing. I kindly ask for help in resolving this issue. Thank you, Deborah.

Reference: rob-[redacted] I recently opened an eBay selling account (store) on April 28. After a bit of difficulty navigating through the platform, I managed to list one item on 29th April. However, the following morning, I discovered that my account was suspended, and my listing was removed. I am unsure why this action was taken, and I am currently unable to access my account to investigate any possible issues. I specialize in creating handmade Nursery Prints, many of which are personalized with a child's name. While this is more of a hobby than a full-fledged business for me, I have encountered no problems on other online platforms and am not registered for GST in New Zealand due to my limited income. As a retired teacher with no employees, I am reaching out in the hopes of resolving any concerns with my eBay account. I am willing to communicate with an eBay representative and can be contacted at my New Zealand mobile number: +[redacted]4. Thank you for your assistance. Best regards, Robin Sarbutt

I purchased an item that turned out to be defective. After opening a case for its return, I was notified that the seller issued a refund on April 24. However, I have yet to receive the $17.99 refund in my bank account. The item in question is the HP Pavilion G6-1d45dx SATA CD/DVD-RW Burner Optical Drive GT50N [redacted]-6C0 B262, item number [redacted]49, from seller laptop-parts-behnam-llc. Despite multiple attempts to contact the seller with no response, my refund is still pending. I believe eBay should improve its customer service and provide better ways to address issues like mine. Please ensure prompt attention to this matter. Thank you.

I ordered an item from mbed2954 ([redacted] DC Comics, SANDMAN #50, Limited Edition Signed by Neil Gaiman w/COA,NM,BX61), which was supposed to be delivered to my apartment. I've been waiting for days without any updates from USPS. The tracking status still shows "in transit" despite a failed delivery attempt on April 1st. The package has been marked as "not deliverable" and returned to mbed2954 without my knowledge. I have received packages from the US before and anticipate another delivery in about 2 weeks. mbed2954 is willing to resend the package, but the lack of professionalism displayed by the delivery person and USPS is concerning. I am hesitant to pay for expensive shipping charges again. It would be appreciated if you could ensure proper tracking or provide a refund for my order.

Hello, I am inquiring about the email I received stating that my account has been suspended. I am currently out of the country on vacation and have noticed an influx of emails regarding item bids, which is perplexing to me. The items being referenced were purchased at a fixed price, not through a bidding process. This has raised concerns that my account may have been compromised. I am seeking clarification on the reasons for the suspension as it was not provided in the email communication. I am unsure of any violations I may have committed as I have abided by the platform's rules. Additionally, I am still awaiting the delivery of items I have purchased. Could you please shed light on why my account has been suspended and why I am receiving emails related to item bids? Thank you.