eBay Customer Service Issues

I want to address an issue regarding a purchase I made from prism_electronics12 for a Juniper Networks SRX240 Ethernet Switch #[redacted]65 on Feb 25. The seller failed to send the item and only reached out for Export Paperwork on May 14 through direct email, not via eBay proxy. I was unaware it was from the eBay seller because of this. They also did not communicate via eBay messages or email until April 6, which was 23 days later. Despite daily discussions for a week and requesting a lower price, we have not reached an agreement. I requested a refund but suspect they will not refund the shipping cost even though the item was never shipped. This service experience has been disappointing, as I received requests for Export paperwork 17 days post-purchase and then again 23 days later, contrary to typical eBay practices. If this issue is not resolved, I am hesitant to use eBay in the future.

I recently purchased the Corsair Dominator RGB 32GB 3200MHz RAM memory, but unfortunately, the sellers did not provide a tracking number. The package is now two days late, and the sellers are not responding to my inquiries. eBay requires me to wait six days before I can contact them for assistance, which is frustrating given the circumstances. I am feeling really anxious about not receiving my [redacted] euros back promptly. I hope to resolve this issue soon so I can purchase the item from another seller without unnecessary delays and complications.

Upon returning from my store's vacation mode and deactivating the vacation setting which should have displayed my items again, I am now unable to see my listed items for sale. Even after asking a friend to check, they confirmed that the items were not visible. I urgently require a solution for this issue. The process should be simple, but eBay's recent site changes have introduced unnecessary complications, making tasks challenging. I urge eBay to address these issues promptly as the current system is not beneficial. Thank you. Best, [Initials]

Dear Sir/Madam, I recently made a purchase on Ebay.com from a seller in Mexico to be shipped to me in Serbia, Europe. The item was not inexpensive, costing $[redacted] with an additional $40 for shipping. The order was placed on March 2nd and was shipped out on March 12th. Despite having a tracking number, I have not been provided with an estimated delivery date. The tracking information I have is as follows: Correos de Mexico tracking #RM[redacted]00MX Mar 15, [redacted] 07:53am En zona de intercambio int. hacia el país destino, previo Aduana I am eager to receive the item and am willing to be patient, but I am unsure about the deadline for reporting and appealing if the item does not arrive. The seller mentioned that the package should arrive within 4 weeks, which has already passed. Any assistance on this matter would be greatly appreciated. Best regards, Kosta M.

A few months ago, I purchased 4 stitch packs from a Chinese seller on eBay using a guest account. After receiving the items and finding them not as expected, I contacted the seller and returned 3 packs, as one had been opened. Despite sending them back and providing proof from the post office, I have yet to receive the refund after 2 months. The seller claimed the refund request was canceled, insisted I never paid, and ceased communication. My attempts to reach eBay customer support, including phone calls, were unsuccessful. I am hopeful that this message reaches eBay and resolves my issue. Best regards.

Hello, I am seeking guidance on dealing with a challenging customer. A customer purchased a dipping nail set from me and used it incorrectly, resulting in damage to one part of the set. I am feeling unsure about how to address this situation. Here is a summary of our conversation for context. Kellie, It appears that there was a misunderstanding in the usage of the product, leading to the issue with the Base Coat. Proper care and application are essential for a successful outcome. I suggest following tutorials online and being cautious in the future to prevent similar incidents. Regards, Katie

I am inquiring about a product that I am interested in and tried to buy a couple of weeks ago. I offered the seller the possibility of a price reduction, which was either declined or I did not hear back from the seller. Since then, I have been locked out and cannot process the purchase. The product is the "Route 66 men's denim shorts size 34" for $20.00. I still want to purchase the product. The seller is "sparkle916" with item #[redacted]97. I believe I was polite with my offer; however, it did not go well and now I cannot access the product. I am not complaining but seeking to understand the situation. I have been an Ebay customer for many years without issues. Thank you, Jerry S.

Hello, I am Violet Williams, a seller on eBay for nearly a year. I have recently encountered issues with the calculation of my fees. Despite paying fees promptly, inconsistencies have arisen in the assessment of charges on my account. Most recently, on April 16, [redacted], I noticed discrepancies in the invoicing, with charges increasing rapidly within two days to a total of $39.56. Despite contacting eBay, the representatives were unable to clarify the charges as they temporarily rendered the invoice unavailable. Furthermore, there was an unauthorized deduction of $14 from my account. Such discrepancies are concerning, and I am committed to resolving this matter to prevent further unauthorized transactions and ensure accuracy in fee calculations. My eBay username is vlw-52. I intend to address this situation promptly either directly with eBay or through other appropriate channels. Thank you for your attention to this issue.

I placed a bid on a Dallas Cowboys running back Ezekiel Elliott autographed football with COA and my order number was [redacted]10. After winning the auction, I promptly paid $75.26 plus $11.20 for shipping, totaling $86.46. PayPal confirmed the payment, and the purchase appeared in my eBay summary, but without a picture of the item. This is unusual for me. I assumed everything was in order. However, upon checking the shipping dates for my purchases, I discovered that the football was not listed. When I reviewed the eBay page for the football, it stated that the buyer (me) asked to cancel the order, which is untrue. I contacted the seller, and they claimed I didn't pay on time, so they sold the football to someone else. They mentioned having another identical football with a case, relisted for $[redacted]. I suspect they canceled my PayPal payment because they weren't happy with the amount. They falsely said I requested to cancel the order. I believe the seller should honor my payment, send me the football I won, and should face consequences for their misconduct. Thank you for your attention to my concern.

Hello, everyone. I recently purchased an electric oven from Roaddepot. The tracking number is UPAAB[redacted][redacted] and the secondary number is [redacted]60. Sadly, the oven arrived in a paper box without proper protection, a loose glass door, and was completely broken. I have notified both the shop and eBay with images of the damage. The shop apologized only without further assistance, leading me to contact eBay for support. Unfortunately, eBay's responses have been automated, offering apologies and suggesting I call for help. However, the page they directed me to does not display any contact numbers. This cycle of auto-responses with no resolution is frustrating. I expected better service, especially considering eBay's "Money back guarantee" promise. I feel ignored and hope for a solution soon. Thank you for listening. Best regards.

Hello, I recently had a buyer purchase an item from me, which I shipped using an economical shipping method that typically takes between 20 to 25 days. However, when the buyer ordered, I mistakenly indicated that the item would be shipped using standard shipping, which usually takes 5 to 10 days. The buyer has raised a dispute and is requesting a refund. I've requested the buyer to wait an additional 10 days, but they have refused. I am confident that the item will arrive soon. To protect myself as a seller, I have reached out to another seller from my country who faced a similar issue with international shipments taking up to 5 weeks. I am considering asking eBay to extend the timeframe for the buyer to receive the item before closing the case in their favor. I've assured the buyer that if the shipment does not arrive, I will refund their money. Your insights on how to handle this situation would be appreciated, as the postal service can sometimes be slow.

I came across an advertisement on Facebook for a tractor priced at $[redacted]. A person claiming to be a woman, explained she was selling it due to her husband's passing. I agreed to buy it, and was informed that the transaction would be handled by Ebay Motors. Following their instructions, I received a document to make the payment and was assured of free shipping. However, the next day, both the supposed owner and Ebay Motors requested an additional $[redacted] for shipping insurance. I declined, stating the sale was finalized. Subsequently, our conversations were deleted after I saved some of them for reference.

I bid on a wallet but got outbid. I ended up buying another wallet. Later, I received a notification that I won the bid by default. I explained the situation to the seller, who then sent me a threatening email that felt like harassment. I chose not to respond to the email. It was distressing to be on the receiving end of such behavior, and I contacted eBay about it, but have yet to receive a response. The seller continues to send threatening emails, which are not as severe as the first one, but they are still alarming. I want to put a stop to this and need advice on how to handle the situation.

Dear eBay, I spent 8 hours on the phone, talked to 8 managers, and experienced 8 hang-ups with your outsourced customer service. Their command of the English language was lacking. Receiving a feedback form from you seems ironic. Each customer service representative simply read from a script repeatedly. Your customer service is poor, I rate you -5 stars, and you've lost my future business. Your purchase history will show the impact. Here are some suggestions: 1. Stop outsourcing customer service and hire American representatives. 2. Provide more flexibility in resolving issues and don't strictly adhere to policies. For instance, open a case immediately if an item doesn't arrive on the delivery date. 3. Offer refunds promptly if a buyer can prove lack of communication from the seller. Waiting three days is inconvenient. 4. If the item received is different from what was listed, customers should be able to keep it until a refund is issued. 5. Standardize shipping fees to prevent sellers from overcharging. Until you update your policies, I will take my business to Amazon, where I enjoy free shipping and quick delivery. Goodbye, Darth S.

Hello, I purchased the Leaf Spring Shackles & Bush - Front/Rear - SJ410 / SJ413 / Suzuki Samurai 86-95 at the end of November. I installed them in January [redacted], roughly 3 months ago. I have driven less than [redacted] km since then, and I have observed that all the rubber bushings are dry, cracked, and some parts have even fallen apart. I believe this is a defect as they should last for a few years. I attempted to contact the seller, suzuki-parts-usa, 7 days ago but have not received a response. I have emailed them with all the necessary details and pictures showing the condition of the product after just two drives.

On April 3, [redacted], a polo gearbox was mistakenly purchased on my eBay account without my authorization. I contacted the seller immediately to explain the error and requested a refund. The seller mentioned cancelling the order and assured me that eBay would initiate the refund. After waiting for an extended period, the seller mentioned sending a refund by check, requesting my address and account information. However, despite providing the details, I have yet to receive the refund. This delay is concerning, and I fear the seller may not intend to return the money. I seek assistance in resolving this issue promptly. Thank you, D.

On April 7, [redacted], I provided a $[redacted].00 check as full payment for services received and included a letter detailing my concerns. The check acknowledgment was received on April 16, [redacted], and it was cashed, marked as payment in full. Enclosed with the check was an explanation that the payment is for services received from eBay. When I initially opened my eBay account, I believed the fees were reasonable based on the fee schedule I reviewed. I sold a piano and another item within a week. However, I was surprised to receive an invoice for $[redacted].98 shortly after. After speaking with a representative, I understood that not opening a "store" led to a charge of 10% of each sale. I admit it may have been my oversight, but as a new user, I missed that option. The $[redacted].00 covers the fees for the piano and other item sold. I kindly request my account be adjusted to zero and to receive confirmation. Thank you, F. Koeller eBay Acct# E[redacted]01-USD.

I discovered three unauthorized payments to eBay/PayPal on my online banking account today. After contacting the bank and eBay, it was revealed that my eBay account was compromised, with an unknown person resetting my password and adding a new address to the account. eBay customer service informed me that they have alerted the sellers and suggested enabling two-step verification. Despite this, I am deeply concerned about the breach and the lack of security measures in place. Due to this incident, I lost a total of £19.97, leaving me with only £0.03 in my account. I feel frustrated and betrayed by eBay's response and lack of reassurance. I am seeking an apology, a detailed explanation of the breach, and compensation for the financial loss and stress caused by this unauthorized activity.

Hello, I am reaching out for assistance regarding a pH meter I have not received from the company, Zhangyunyunbai. I had been in contact with them via email multiple times, with the last communication sent on 19.06.[redacted]. Following that, I had to undergo a prolonged hospital treatment. Now that I am fully recovered, I am looking to address this issue. Unfortunately, I have not received any responses from them since 19.06.[redacted]. I have attached the history of my correspondence for your reference. If you could kindly review and advise. Thank you, P.R. G.

I recently reduced the price of my Trek bike listed as item # [redacted]56 on eBay. After negotiations with a potential buyer "bbay055," the sale went through without the buyer considering the additional shipping, crating, and insurance fees, which I had clearly outlined in the ad and our email correspondence. Despite not clicking "ACCEPT" on eBay, the bike was sold, and the funds were transferred to my PayPal account. Upon realizing the oversight by the buyer, I promptly refunded the payment through PayPal transaction ID [redacted]9XN807030L. Despite the buyer's accusations of a scam attempt, I had made my conditions clear throughout our interactions. I have kept records of all correspondence on eBay to support my position. I stand by my decision to cancel the sale and hope not to incur any selling fees from eBay or PayPal. Thank you, Alan K. (Alank2011)