eBay Customer Service Issues

Hello, I purchased a pair of shoes in January but have yet to receive them. The seller mentioned that Yodel attempted delivery, but I have not received any evidence of this. The shoes were supposedly returned to the seller after two weeks. The seller said they would resend them and requested my address again. I provided it, but I have still not received the shoes. I missed the 30-day window for a refund guarantee. I have messaged the seller on eBay, but they are not responding. I have all communication saved on my account. I am concerned about not receiving my refund before the case closes on May 5th. Any advice on what steps I can take next?

I am reaching out about a dress I bought in early April that hasn't arrived. Despite my attempts, I haven't received responses from the seller after messaging them multiple times. I got an email confirmation from Ebay on 4/3 at [redacted] for the $[redacted].00 payment from my bank account. The expected delivery date was 4/17, and now it's 5/1. I've checked with neighbors and kept an eye out for the package diligently, but it hasn't shown up. I completed the purchase as a guest, although I do have an Ebay account. The seller's username is snowdropsnowdrop ([redacted]). Here are the details of the item: NWT Anthropologie Janine Embroidered Dress by Vone Floral Size 10 $[redacted] Item price: $[redacted].00 Quantity: 1 Item number: [redacted]66 I'm hoping for assistance in getting a refund for the undelivered item. Thank you!

Hello, I have encountered issues with my account. I placed an order as a guest for a tent from a seller in Duplin Ireland because I couldn't remember my login details. However, upon returning from Easter holidays, I discovered that the item is being shipped directly from China and not Ireland. I assumed the item was in Ireland (inside the EU) to avoid extra taxes for goods bought outside the EU in Denmark. I have tried contacting the seller to resolve this issue, but with no success. I hope you can assist me with this matter. If a suitable solution isn't found, I will refuse to accept the item from Danish customs, resulting in its return. Best regards, Lars-Bo. P.S. I used Google Translate, hoping this message is still understandable.

Hello, I am writing in regards to eBay item number [redacted]89. I am puzzled by your decision to side with the buyer despite my selling a broken item. It seems my explanation has not been taken into consideration. Additionally, the buyer has not returned the item. I am deeply disappointed in eBay America as it feels like you are endorsing fraudulent behavior. The buyer's actions seem deliberate. I clearly stated the item's condition, mentioning the broken battery pack. Therefore, I cannot provide a guarantee. I question how you can be certain the buyer is being truthful. I urge you to reexamine the case and perhaps reach out to the buyer for the return of the item. I believe it is only fair to thoroughly investigate the situation and reconsider your decision. I am sincerely disheartened by this experience. Thank you in advance for your attention to this matter. I hope for a fair resolution. Best regards, Tudor Irina

I recently purchased a "Days Gone" PS4 game on eBay from seller MaryGaming. The item number is [redacted]16. I've tried to contact the seller before purchasing and even after placing the order with no response. The description mentioned a "digital download" with instructions and a code to be sent by message. Now, I can't see the listing on eBay, and I'm unsure if I will receive the download instructions or code. Additionally, eBay is showing that my item number is not recognized, leaving me puzzled. Any assistance would be appreciated.

Subject: Urgent Resolution Needed for Unauthorized Account Opening I am seeking urgent assistance from the Trust & Safety Department, as requested by Riza on 5/2/[redacted]. Details of my discussions with Grace on 5/1/[redacted] and Riza on 5/2/[redacted] are crucial. Referencing conversations related to email addresses [redacted] and [redacted] is vital. It has come to my attention that an account was opened under the email [redacted] without my consent but using my address. The account holder, Rick Lawson, has a debt with eBay which I have been wrongfully held responsible for by Allied International Credit Corp., claiming I owe $[redacted].27 (ref. #[redacted]). Grace confirmed goods were sent to Rick Lawson at [redacted] Bazel Rd., Harriman, TN [redacted]. After following Grace's instruction to contact the collection agency and eBay, I am now disputing this unauthorized charge. I declare that I will not acknowledge this debt as mine, insisting eBay should have validated account setup with my approval, not a third party's actions. I seek your prompt resolution on this matter and hope to settle this without legal involvement. Kindly inform me of your decision promptly.

Subject: Concern Regarding Defective Purchase from Dell Venue 7 T01C [redacted] Dear eBay Customer Support, I am reaching out to address a recent purchase issue. I have tried to contact you through the email address [redacted] regarding a defective LCD Display+Touch Screen Digitizer Assembly for Dell Venue 7 T01C [redacted] that I bought from your platform. Unfortunately, I have not received any response to my complaint. As per your policies, I have returned the item to the seller with a registered mail receipt for proof. I am disappointed with the quality of the product received and the lack of response from your end. I also attempted to contact the seller through your site, which seems to be experiencing technical difficulties. I kindly request your intervention to ensure that the seller addresses this issue promptly by replacing the defective item. If this is not feasible, I would appreciate a full refund for the product and return shipment costs. I trust that eBay will resolve this matter satisfactorily and in a timely manner. Thank you for your attention to this matter. Sincerely, Habib Chabchoubi

I was contacted by a potential buyer interested in an item I listed for sale on eBay. Over a span of 24 hours, she sent me three emails, with the last one sounding impatient, asking for my lowest price. I politely explained my situation, that I work full-time and have other commitments. I mentioned the high quality of the item and its competitive price, advising her to make an offer. Despite my responses, she persisted in contacting me, even after I asked her to stop harassing me, leading her to call me rude. I am considering reporting this behavior to eBay, as the harassment was unwarranted, especially since she did not end up making a purchase from me.

I recently received an email offer from eBay inviting me to return. However, when I tried to list an item, I encountered an issue stating that I have reached my maximum listing quota for this month. I have not used eBay since [redacted] and would like to resume selling on the platform. Could you please assist me in lifting or removing this maximum listing restriction from my account? I would greatly appreciate any help in resolving this matter so that I can start selling with eBay again. Thank you for your assistance.

On February 28, [redacted], I received an email (#[redacted]07) from eBay stating that the "Hair Juice Accelerator" product was out of stock due to being new, and there is uncertainty regarding its availability. Despite this, my order status shows as PAID, with a payment of $[redacted].18 through PayPal. I am requesting a refund from eBay as they have been paid by PayPal for a product they did not have in stock. I kindly ask for your assistance in processing the refund. Thank you.

I purchased a porcelain measuring cup set from your company, but my computer was hacked, and now I'm receiving emails from someone else. I tried to cancel the order before it shipped by speaking with two of your agents, but I couldn't reach the seller as my computer is compromised. Your representatives advised me to email the seller to cancel, which is inconvenient given my situation. I've contacted PayPal for assistance, and one of your representatives has reached out to them on my behalf, but we're still awaiting a response. The cancellation process has become unnecessarily complicated compared to my previous experience with your helpful representatives. I hope this issue can be resolved promptly without further delays. Sharon49

Hello, I am reaching out for assistance regarding my Ebuy account, which has been suspended right after my first purchase. I have received a message from eBay stating that my account has been suspended due to concerns regarding recent activity. The email also mentions that my item listings have been removed for review. eBay has taken this action to ensure the safety of its members and the community from any potential harm caused unintentionally. As a result of the suspension, I am unable to utilize eBay services. Starting a new account may impact any future appeals related to my current account suspension. I am seeking guidance on how to investigate and resolve this situation.

Seller bear2345 sold me a RC helicopter with broken wiring, refusing to refund the $80 I paid and stating "No Refund." After waiting for the item and picking it up from the post office, I found the box smashed with parts protruding. The seller dodged my inquiries, giving me the runaround. I am disappointed with this misleading seller and demand my money back. This seller should be removed from the site to protect others from falling victim to this scam. My experience has taught me a costly lesson. I urge others not to purchase from this site as the sellers are not honest. I feel eBay should take action against such fraudulent activities. Unfortunately, this bad encounter has left me feeling hurt and wary; I have lost $80 to this scam. I now understand the importance of being cautious and will not trust eBay again. It is disheartening to encounter scammers who take advantage of good people.

He creado recientemente mi cuenta en eBay y al intentar hacer una compra, me aparece un mensaje indicando que tengo restricciones temporales para comprar. A pesar de tener una tarjeta válida con saldo suficiente, mi cuenta ha sido bloqueada luego de intentar la compra nuevamente sin motivo aparente. He podido realizar la misma compra en Amazon sin inconvenientes, lo cual me deja desconcertado. No encuentro razones válidas para este bloqueo injusto y desproporcionado, especialmente al ser una cuenta nueva con saldo suficiente. Deseo que se levante de inmediato el bloqueo de mi cuenta para poder proceder a eliminarla, ya que ya no tengo interés en comprar a través de eBay debido a esta experiencia negativa.

On February 28, [redacted], I received an email from "eBay-best-vitamins" regarding the product being out of stock. The order status shows as paid $[redacted].18 via PAYPAL on February 24, [redacted]. Since I have not received the product, I am requesting a refund from eBay and would prefer to receive it by check. Thank you. Emilia Z.

I successfully sold an item and was supposed to pay an 11 euro selling fee through PayPal. My bank initially rejected the automatic payment, but I later approved it, which may have changed the transaction ID. Despite my bank confirming that the payment was made, I received an email from PayPal stating they charged the fee from a different funding source due to the initial rejection. Even though I manually approved the payment through Internet banking, PayPal still charged me from my other bank account. Both transactions reflect the same fee for the same item sold. I have reached out to eBay without a response and PayPal can only see one transaction as they removed the initially rejected bank account. I am eager to get a refund for the duplicate charge.

I made a purchase on May 4, [redacted], but today I received an email from eBay informing me that the item I won has been removed due to concerns with the seller's account. The item is [redacted]40 - Milwaukee [redacted]-20 M18 FUEL 1/2" High Torque Impact Wrench with Friction Ring NIB. I have already paid for the item, but now the seller's account has been suspended. I am frustrated and feel like I have been ripped off. I contacted PayPal, and they advised me to reach out to the seller, but I cannot do that now. I want a refund for the purchase I made.

Yesterday, eBay removed my listing because they flagged the buyer as suspicious. Despite not being able to recover the listing, it still shows as "SOLD" and awaiting payment. Today, I managed to create a new listing, but every time I do, it sells for 60% over the "buy it now" price, with the buyer requesting my PayPal email and a number outside of eBay messaging. This happened six times now, with five suspicious buyers from Canada, where I currently am. Despite setting up blocking requirements, nothing changes. Due to these fake buyers, I've unintentionally become a recognized seller and have reached a limit on the platform. Frustrated by these issues, I'm considering moving to Craigslist. Improve these problems, eBay!

Hello, I am reaching out regarding the purchase I made on May 5, [redacted], at 4:52 AM for a 16’’ Adjustable Oscillating Pedestal Fan Stand Floor 3 Speed with Remote Control for a total of $15.22. The item's ID is [redacted]72. Recently, while checking my email, I received a message from eBay alerting me that the transaction might be from a compromised account and that the item has been removed, and the transaction canceled. Despite already paying for the item with my debit card, $15.22 was withdrawn from my bank account. To address this, I kindly request a refund for the amount. Enclosed is my bank transaction for reference. Thank you for your attention to this matter.

I am seeking assistance regarding an issue with an item I sold on eBay. I received payment through PayPal and the buyer later disputed the transaction. As a result, my PayPal account is limited, and the amount was sent to a creditor. The unfairness lies in the fact that I never received the item back. I do not believe it is right for me to refund the buyer without receiving the phone in return. It seems unreasonable that the buyer can keep the phone and get a refund. I am willing to pay back the money if I can retrieve my phone. This situation feels like a scam to me, and I am looking for a fair resolution. I request a response with a clear explanation of the situation. Thank you.