eBay Customer Service Issues

I received an £89.95 refund from eBay for an item I purchased. The case was decided in my favor, as I had not received the item from seller "lehends". I initiated the case on Dec. 28 when the parcel did not arrive by the expected date of the 19th. The seller did not provide updates on the delay or contact customs for information. Since I lost the card used for the purchase and was issued a refund to that card, I am unable to access the funds. I have since reported the card as lost and obtained a new one. I am requesting for the refund to be transferred to my active PayPal card instead. Thank you.

I am reaching out on behalf of my deceased father, Marvin Plourd, who had an eBay account. Unfortunately, due to a recent tragic event where our home was destroyed in the Camp Fire in Paradise, CA, all the vintage cameras he purchased through eBay are now lost. My mother, Barbara P., has been left with no physical proof of these purchases. I possess my father's death certificate and am looking to provide evidence of these transactions to our insurance company. Understanding the usual limitations on account histories, I kindly request eBay's assistance in accessing my father's purchase records, given the extraordinary circumstances we are facing. I am a seasoned eBay customer ([redacted]) and believe that there might be archived data that can help us in this trying time. Thank you for your understanding and cooperation.

Hello, I am facing an issue with my eBay business account being placed on hold. I have carefully reviewed the email instructions provided to lift the hold. Despite multiple attempts to click on the verification link and sign in as requested, I am redirected to an article on selling limits which I believe does not apply to me as a new seller. Customers have been unable to access my listings, and I am actively trying to rectify this situation. I would greatly appreciate prompt assistance in resolving this hold so I can ensure customer satisfaction. Thank you for your help. Best regards, Kiera

This is my second frustrating experience with the eBay website. Every time I try to bid, it keeps switching to the mobile site, preventing me from placing a bid. The bid page won't load correctly, and even on the desktop site, it keeps redirecting me to mobile. When I attempt to make an offer, I can input the price but can't leave a message. I wish eBay would consider feedback from users like me who are spending money on the platform. I strongly dislike the mobile site and want to use the desktop version, but eBay doesn't seem to respect my preferences. It feels like eBay prioritizes profits over user experience. Some friends suggest switching to Amazon, and I have been considering it. I appreciate eBay, but I need a platform that listens to its users, or else I may have to switch.

I am requesting eBay to release the postage fees for the two items I sold. I paid for collection and delivery to Hermes, but the items were not collected despite several attempts. Hermes mentioned they need to investigate before issuing a refund. I cannot afford to resend the items without these fees. While I am willing to keep the remaining funds, the postage fees are crucial for me to send the goods. If eBay does not refund the postage fees soon, I may have to escalate the matter to court. I prefer an amicable resolution and hope to avoid any conflicts with eBay. If necessary, I will seek legal advice promptly. Please reach out to me at [redacted] to address this matter effectively.

Hello, I apologize for any language difficulties. I'm experiencing an issue with the seller "goodestore2014." On August 16, [redacted], I purchased a "UGREEN Micro USB 3.0 B High-speed Data SYNC Cable For External Hard Drive Disk" from them but have not yet received it. Despite the seller assuring me that the item would be resent, it never arrived. After multiple attempts to follow up and request a refund, the seller has now extended the delivery date to February to May [redacted], which is unacceptable as it would be 9 months since I made the purchase. I fear I may never receive the item. I have documented our exchanges if needed. The seller has ceased communication. Please assist. For further details, please contact me at [redacted] Thank you - Vexii.

I apologize for my limited English proficiency. I am encountering a significant issue with a seller identified as "goodestore2014." On August 16, [redacted], I purchased an "UGREEN Micro USB 3.0 B High-speed Data SYNC Cable for External Hard Drive Disk" from this seller, but unfortunately, I never received the item. Subsequently, after inquiries, the seller mentioned that the item would be sent again, but this never occurred. Despite numerous attempts to seek a refund, the seller has ceased communication. The delivery date has been extended to February to May [redacted], which is completely unreasonable, as it will mark 9 months since my initial purchase without receiving the paid-for item. I have all messages documented for your reference. I am seeking a full refund and assistance in resolving this matter promptly. Additional information can be provided if necessary at [redacted] Thank you. Vexii

I recently made a purchase for seven items and the amount was deducted from my debit card. However, the total deducted doesn't match with the items I bought. As a result, my account balance seems inaccurate after this purchase. The system indicated that the transactions were successful, but I can only see payment details without receiving the items. I kindly request either a prompt refund to my card for the incorrect charges or shipment of the seven items I purchased. My dissatisfaction stems from the discrepancy in the deducted amount and the items received. It's crucial to rectify this swiftly to avoid any further inconvenience.

I bought an Otterbox as a Christmas present on November 16. Unfortunately, when it was opened on Christmas day, it didn't fit the phone. The recipient tried to resolve the issue with their phone service provider, who confirmed it was the incorrect series of phone cover. I attempted to return it, but the seller refused due to their 30-day return policy. I find it hard to believe that a difference of 12 days is so significant. They have now closed the case without giving me any further assistance. This experience is making me consider closing my eBay account. Losing $40 feels like theft, especially when I wasn't even given the option to exchange it for the correct case from the seller.

On November 6, [redacted], I purchased an engine computer on eBay as a guest from atozusedautopartcorp. The item was supposed to be shipped from America to Jamaica with an estimated delivery time of November 15-21, [redacted]. However, after days of not receiving the item and tracking it (tracking #UA[redacted]99US) showing no progress since November 14, [redacted], I opened a complaint case on eBay. The seller requested I wait another week, but even after waiting, the item never arrived. When I tried to follow up on my refund through eBay's resolution center, I encountered issues with the case number ([redacted]) and item number ([redacted]37) not being recognized by eBay's website. Feeling stuck, I closed the case and attempted to communicate with the seller directly, but he has been unhelpful and continuously delays the refund process. Despite acknowledging that the item is still in America, the seller insists on requesting a return, which I find confusing as I have not received the item and no longer wish to pursue it. I urge eBay to investigate this matter and ensure I receive a full refund promptly. Thank you for your assistance.

I sold an Hp Chromebook to a buyer on December 19, [redacted]. The buyer now wants a refund, claiming the laptop has a black line on the screen. Initially, there were delivery issues due to address errors on their eBay and PayPal accounts. I advised the buyer to contact their local post office for help. After no contact, the buyer recently mentioned the screen issue without providing pictures as proof. Surprisingly, the buyer also mentioned the laptop wouldn't turn on, making it questionable how they observed the screen defect. The buyer has tried to contact me outside of eBay messaging for a video demonstration. I stated that communication should remain on eBay for both our protection. My listing clearly stated no returns, and the laptop was securely shipped with extra packaging and insurance. It seems the buyer's claim may not be accurate, and they simply want a refund after the funds were released to me.

Hello, I received this message from eBay. I'm unsure why my account got suspended and what steps I can take to reinstate it. Dear luco_5083, Upon reviewing your eBay account, we have identified some issues with recent activity. Consequently, we have taken the following actions on your account: - Your eBay account has been suspended. - Listings for items have been removed. Later in this email, you will find a list of the removed items. We have taken this precautionary measure to protect our users while we verify that the activity does not harm (even if unintentionally) the eBay community. You will not be able to use eBay while your account is suspended. Creating a new account may hinder any possibility of appeal. If you wish to challenge this action, we need to verify your account information and eBay activity directly with you. Any outstanding selling fees will be posted to your account as a debt. Any amount not previously disputed will be charged to the registered payment method. If you have questions about this message, click on Help at the top of most eBay pages. The following items have been removed: [redacted]21 - Moschino Kartell flat shoes - RED - Size 40 - Ballerinas - BOW WOW

Hello, I need assistance with two issues I am facing. Recently, I experienced buyer fraud on eBay. The buyer was supposed to return the item they purchased from me, but instead, they submitted a fake tracking number to eBay. They received a full refund before eBay had all the details, leaving my Paypal account with a negative balance. eBay claims to have issued a refund for the item, but I have not seen it reflected in my Paypal account yet. The case number with the Better Business Bureau is #[redacted], and details can be found at the following link: [redacted]. The Paypal transaction ID given to me for the missing refund is [redacted]6VH223730A, linked to my Paypal account [redacted] I have not observed any funds returned to my bank or Paypal account related to this transaction. The original transaction where eBay reversed the payment meant for me is 53C54186BN928750G, and the Paypal invoice is EBAY[redacted]7 for $[redacted].27. Due to this issue, my selling activities are restricted until the final value fees for the item in question are resolved. I have been instructed not to pay these fees until the case is resolved. The eBay item number is [redacted]52, and the outstanding final value fees to be cancelled are $36.27. I appreciate your help in resolving this matter.

I purchased a Kaspersky product on 03 October [redacted] for my new phone. After reaching out to Kaspersky customer service, I discovered that the product was a scam. The email response I received from them explained that the product was originally bought under a different email address and then resold on eBay, violating their End User License Agreement. They advised me to seek a refund from the retailer and report the issue on eBay to prevent future problems. If you need more details on this incident, I can provide email correspondence and further information. Your prompt attention to this matter for a refund is highly appreciated. Thank you.

Subject: Issue with eBay Account Dear Sir/Madam, I am writing to address a concern regarding my eBay account. Despite updating my information and attempting to sell an item after a period of inactivity, I encountered an issue. eBay requested confirmation of my account through a phone number that I no longer have access to, resulting in them being unable to verify my account. They suggested creating a new email and eBay account, which I cannot do as I prefer to retain my childhood email address. Consequently, I am unable to use or close my account, leaving me feeling trapped. This incident occurred on 5/01/[redacted]. I kindly request the closure of my account and the deletion of all associated information. I await your prompt response. To maintain a comprehensive record of this case, please respond to this email address. Yours sincerely, Mark L.

My account still shows a $3.37 payment due on January 15th. Although this charge was not part of the regular invoicing and appeared in a green box. eBay deducted the $3.37 from my bank account on December 31st, causing an overdraft. As a senior citizen on a limited income, the $35 bank fee was significant. I have refrained from using eBay until a more convenient payment system is in place. The system needs to allow users to select a specific date for transactions. Despite deducting the amount on December 31st, eBay still indicates the $3.37 payment due on January 15th, causing confusion. I've tried contacting customer service without success, and I wish to send a screenshot for clarification, but there seems to be no option for that. I'm eagerly waiting for eBay to address this issue and provide a more user-friendly payment process.

I was recently contacted by FedEx regarding my missing item and was advised to reach out to the eBay Resolution Center for assistance. While tracking the package, I received conflicting emails about its whereabouts. Despite contacting the seller, who shipped the item using the global shipping program to Japan, no resolution was offered. I am now seeking guidance on how to request a refund through eBay, as I am unable to locate the option on the platform. The item number is [redacted]52. Thank you.

Condition: New other (see details) For cost-effective shipping, the flashlight will not include its original packaging. Quantity available: 1, with 3 more in stock and 12 sold. This is a customer's direct feedback: "Received package today in flimsy packaging that was ripped. Noticed some missing batteries. The product wasn't in its original packaging and shouldn't have been advertised as new, more like open box. The flashlight's packaging was cut open, and the item was simply placed at the bottom of the envelope. Disappointed with the presentation of your business practices."

I recently bought a product from Heaven Stores on eBay, but I received a car mirror link player with an unreadable instruction manual. The item was advertised to work in Australia, but it doesn't. Despite buying extra cables to make it function in my car, it still doesn't work as depicted on eBay. Unfortunately, I am unable to reach the seller or eBay for assistance. This experience has left me extremely disappointed, and I am now hesitant to make any more purchases on eBay.

On November 29, a customer with the username tecnologico.[redacted] purchased a laptop from me for $[redacted].99. The listing clearly stated that the laptop was not in working condition and needed parts to function. Despite the high price, I usually set my prices higher initially and allow buyers to make offers. tecnologico.[redacted] did not utilize the "Make Offer" option or contact me before paying the full price. After receiving the laptop, tecnologico.[redacted] claimed it did not match the description and provided pictures of damages that I believe were not present when I shipped it. eBay sided with the buyer, but I feel this is unfair as tecnologico.[redacted] may have intentionally damaged the laptop. I am left with two options: refund the buyer and let them keep the laptop or pay for return shipping. As a small seller from Israel with no previous issues, I urge a review of this case, as I believe tecnologico.[redacted] is taking advantage of the return policy. I hope for a fair resolution where the buyer takes responsibility for the return shipping or keeps the item as is.