eBay Customer Service Issues

I recently sold a 32” life-size Elsa doll, using an eBay-provided label to ship it via USPS. The customer informed me that the package was returned because it was sent via media mail, which is only for books. The post office told me it would cost $[redacted] to ship the doll, but they kindly returned it to me. Now, I need to find a way to send the doll to my customer since the label I purchased from eBay doesn't allow media mail. Despite providing accurate dimensions and weight in the listing, I face this issue. I've tried contacting eBay without success through chats and articles. I need real assistance to resolve this unique situation. I hope eBay can provide the correct label without additional costs exceeding the doll's selling price, ensuring my customer receives their order without further delay.

I received a scam call from this number [redacted]-[redacted]-[redacted] claiming I made a $[redacted] purchase on EBAY, which I did not do. I reported this multiple times, but keep getting directed to JustAnswer's page for $2. I want to talk to a real person, not a machine. How can you warn customers about scam calls?

I have received multiple emails, around six, from a company that begins with the word "accessories." In April [redacted], I attempted to purchase a set of 12 petite stud earrings from them. Although I was charged for the order, I quickly received a notification stating that the item was out of stock and a refund would be issued. It has been roughly three weeks since this process started, and I have yet to receive the refund. I confirmed with my bank that no refund has been processed. The amount in question is approximately $13.49, charged to my credit card ending in [redacted], expiring on 05/25. My eBay identifier is ozz-dca-0pstyruy ([redacted]*). Thank you for your assistance with this issue. C. Deragowski

I purchased a Pyle tape deck that is humming. It has been sent back to Pyle twice for repair, but they now claim nothing is wrong. The seller will not refund me or provide another unit, only offering a $12 discount, which I declined. My return is now closed. I bought the unit on February 12 and started noticing humming on March 13. The seller advised contacting Pyle, but I am receiving runaround from both. I need assistance with this matter. Thank you. - John G., a dedicated eBay member since [redacted].

To whom it may concern, I would like to address an issue with a bracelet I purchased. The toggle closure mechanism seems to be faulty, causing the bracelet to come undone easily. I am concerned about wearing it as the toggle does not secure well within the link. I attempted to start the return process, but the seller redirected me to a jeweler to repair it instead. For further communication, feel free to contact me by phone at [redacted] ext X. Regards, Yelena Sokolov

I recently reactivated my [redacted] eBay account to start selling items and got my account suspended when a friend from Pakistan tried to log in to help me. Despite providing eBay with my passport, driver's license, and an electricity bill, they keep asking me to follow steps to resolve the issue over the phone. The instructions they provide via email are not accurate as I cannot find the 'Chat with our automated assistant' button as directed. I have tried to explain this to eBay customer service through email, but I am getting the same response repeatedly, which seems automated. I suspect that the account suspension is a mistake.

I received a message from the US Postal Service regarding the processing of my item. The notification states that my package passed through a facility in AUSTRALIA on April 26, [redacted], at 7:30 pm and is currently on its way to the destination. The message also reminds me that a signature is required for delivery and offers the option to authorize someone else to sign for me. The tracking number provided is LH[redacted]92US. I am unsure of the outcome if no one is available to sign for the package. My efforts to return the Fitbit Ionic watch to the seller have been exhausted.

I am extremely disappointed that my order has not arrived. Despite being at home all day on April 17th, my husband and I did not receive the package. I frequently shop on eBay and am frustrated that the investigation was closed without a resolution, especially with the money-back guarantee in place. This is the first time I have had to request a refund, and I believe the vendor's decision to use postal service delivery instead of UPS has caused this issue. Postal services have a reputation for inadequate package delivery. I plan on sharing my negative experience with others across the country to prevent them from ordering from your company unless this matter is rectified. Order #06 09[redacted]7.

Hello, I purchased a Sony PlayStation 4 (PS4) 500GB black console bundle with 3 games from the seller "adrirobe13" on April 13, [redacted], at approximately 10:55 am for $[redacted].48. The payment was debited from my eBay-registered card ending in [redacted]. I then received a message on April 14 stating my item was shipped with tracking number [redacted][redacted]03. Unfortunately, the item was marked for return without explanation. The seller mentioned checking with the post office on April 15 but has since been unresponsive. I seek a full refund of $[redacted].48 as the item never reached me, and I was unable to find a refund process on eBay's website.

I have received multiple emails stating my recent orders have been delivered, but I have not received them yet. If they are not received by tomorrow, April 28th, I will need to cancel the orders and request a refund. Additionally, regarding item number [redacted]83-0, I continue to receive payment reminders. The seller and I communicated about the size issue, and it was agreed that the items are too small. I requested to cancel the order due to the size availability. Despite replying to the reminders and contacting the seller, I am still receiving payment reminders. Please cancel this order as soon as possible. Thank you, N.K.

I recently purchased two 6-packs of Vitalis Hair Tonic from Mr. Medical. Prior to buying, I verified the ingredients of the tonic to match the old formula as listed on their website. However, upon receiving my order of 12 bottles, I discovered that the second ingredient was water, significantly diminishing the tonic's effectiveness in managing hair. This discrepancy between what was advertised and what I received is unacceptable. The seller is trying to justify the error by claiming the UPC code matches the new formula, but this does not excuse the misrepresentation of the product. I feel entitled to a refund for the cost of the 12 bottles and the return shipping, as this mistake lies with the seller, not me.

I spoke with Mark Trenzer, an eBay Customer Service Representative. He provided guidance on initiating a return. He advised me to begin the return process by selecting "item not as advertised," then confirming it. According to him, the seller would provide a complimentary shipping label. Despite following his directions, I encountered an issue with the inactive "submit/continue" button and couldn't proceed with my return request as intended. Mark assured me of [redacted]% buyer protection, but I had to opt for a different return reason due to the technical difficulty. The alternative option would involve a $17.99 shipping fee to send the item back to China, which is a considerable expense given my $33 order. I'm seeking assistance in resolving the return issue and arranging for free shipping as originally suggested. Your prompt attention to this matter would be greatly appreciated. Thank you.

Dear eBay Support, I am reaching out to address my disappointment with a recent purchase on your platform. I bought a mouse from a seller, and upon receiving it, I realized that there was no dongle included. The seller did not indicate in the item description that the dongle was not part of the package. When I inquired, the seller claimed that the absence of the dongle was not mentioned. I strongly feel that there was a lack of clarity regarding the dongle in the product description. It is vital for me, as a buyer, to have all the relevant details before making a purchase. The dongle is a crucial component of the mouse, and its absence was not disclosed by the seller. Additionally, the photos provided were misleading as the dongle compartment appeared closed, leading me to assume that it was included. This misrepresentation has caused me significant inconvenience and frustration. I am requesting eBay to address this situation and reach a fair resolution for both parties. The seller should be held accountable for the inaccurate information in the description and misleading images, while I should receive appropriate compensation. Thank you for your attention to this issue.

Subject: Inquiry Regarding Restricted eBay Account Dear eBay Support Team, I am reaching out to address the restriction on my eBay seller account. Despite our appreciation for the opportunity to sell on eBay, we have recently observed a selling restriction placed on our account. Having maintained a positive reputation as a seller with a history of satisfied customers and excellent feedback, we kindly request a review of our account to address any obstacles hindering our ability to sell on your platform. We take pride in delivering top-notch products and exceptional customer service, and we are confident we can uphold this standard on eBay. Any assistance you can offer regarding this issue would be greatly appreciated, and we eagerly await your prompt response. Thank you for your attention and assistance. Best regards, [Arooj]

On Thursday, April 13th, a computer technician from Log Me In, a company I hired for annual remote laptop support, seemed suspicious while setting up security measures. He created a false Zelle account which he claimed would not work due to the security measures he set up. He then purchased an Apple iTunes App Store Card (# 01-09[redacted]9, Item # [redacted]2 [redacted]) for $64.90 but assured me it would also be declined. Surprisingly, on April 18th, [redacted], I received an unexpected package from Ebay containing the item. I did not authorize this purchase and would like to return it. The package remains unopened as I did not make the order. I am seeking assistance in reversing this transaction as contacting Ebay for help has proven to be complicated without human support.

Order number: 18-09[redacted]9. I bought this item on May 29th. I opened a case regarding the non-receipt of the item on April 5th. It is now April 29th, and the item still hasn't arrived. I have tried reaching out to the seller, but they haven't responded to my last two attempts. I have also attempted to contact the Alicante post office multiple times, but I have not received any response. The courier has not been helpful either, directing me to tracking or the sender every time I try to contact them. This item was meant to be a birthday present for my wife's 70th birthday on April 7th, but it's now too late. I would like a refund so that I can purchase something else. Thank you, Brian C.

I bought a remote control on eBay, but it is defective. The seller offered a refund, but wants me to return it at my own expense. I requested a return label, but the seller is insisting I send it back without providing one. I'm willing to return the item, but I believe the seller should cover the return shipping costs, as the product was not as described. I used to rely on eBay for support in situations like this, but it seems that's not an option anymore. Can anyone offer advice on how to proceed with this issue? Thank you.

I recently ordered a Wentwoth wooden puzzle but encountered issues with inputting my payment information. The puzzle I ordered was the Magnolia for $59.95 plus shipping and tax, totaling around $74. I haven't received any confirmation and I attempted to request a call for assistance without success. My name is Berniece Wyndham and you can reach me at [redacted] I would appreciate it if you could investigate this matter and provide me with an update as I am eager to receive the puzzle.

I have a pending purchase using Affirm for $[redacted] on eBay, and they are not honoring the credit as expected. I've used Affirm on Reverb without issues but seem to have run into problems on eBay. My wife's surgery delayed my payment, and I need until Monday to sort it out with my bank. I want to keep my perfect record intact and ensure the seller is aware and satisfied. The process on eBay is different from my past experience, and I hope you can assist me promptly. I've been preoccupied with caring for my wife but aim to resolve this matter soon. Your help is greatly appreciated. Thank you for your understanding. - Cary P. from Ferngove

Hello, I listed a pair of Skechers on your website under the name Dvora Lederman (Whitebooks 1). Someone claimed they paid for the sneakers and wants me to send them before the money clears, which I find suspicious. I received a request from "eBay to update," requesting my bank account information, which I will not provide as it seems like a scam. I reached out to the individual, asking them to transfer the payment to my PayPal account, my preferred method for transactions on your platform. I have not received a response yet. Thanks, Dvora Lederman